ShepHyken

DECEMBER 5, 2022

Each week, I read many customer service and customer experience articles from various resources. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life.

Customer Service 70

Customer Service Hospitality e-support eBook 70

ShepHyken

JUNE 13, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Is Getting Worse by Katie Deighton. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Tracking the Customer Service Metrics That Really Count? Be a ‘Method Customer’ to Improve Customer Experience by Justin Racine. Power 2022 North America Airline Satisfaction Study.

Customer Service 65

Customer Service Net Promoter Score Airlines Customer Journeys 65

ShepHyken

MARCH 21, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Stats About Post-Covid Customer Service by Blake Morgan. Our customer service research supports the theme. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

ShepHyken

MAY 23, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Leaders Can Learn from Baseball by Lynn Hunsaker. 3 Common Customer Complaints and How to Address Them by DP Taylor. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Service 65

Customer Service Sports Tips Customer Service Training 65

ShepHyken

AUGUST 1, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Service Teams Are a Brand’s Best Ambassadors by Patti Crume. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Journeys 73

Customer Journeys Customer Service Call Center Entertainment 73

ShepHyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Top AI Trends in Customer Service by Zendesk. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Journeys 70

Customer Journeys Customer Service Loyalty Programs Loyalty 70

ShepHyken

APRIL 11, 2022

Each week I read many customer service and customer experience articles from various resources. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 65

Customer Service Employee Engagement Customer Service Training Loyalty Programs 65

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

SEPTEMBER 26, 2022

Each week I read many customer service and customer experience articles from various resources. 15 Qualities You Need To Get A Good Customer Service Job by James Spillane. Business 2 Community) Are you interested in getting a customer service job? Here are my top five picks from last week.

Customer Service 67

Customer Service Customer Retention Tips Analytics 67

ShepHyken

JANUARY 17, 2022

Each week I read many customer service and customer experience articles from various resources. 7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. Go to The Customer Focus to learn more about our customer service training programs.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

ShepHyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. Here are my top five picks from last week.

Customer Service 75

Customer Service Loyalty Programs Loyalty Sales 75

ShepHyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

ShepHyken

MAY 9, 2022

Each week I read many customer service and customer experience articles from various resources. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. by Michael Manfredo.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Harvard Business Review) Most people believe — and research backs them up — that great customer experience drives revenue growth. Go to The Customer Focus to learn more about our customer service training programs.

Loyalty Programs 65

Loyalty Programs Customer Service Hotels Entertainment 65

ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. Tracking Customer Experience? The Drum) Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. Here are my top five picks from last week.

Customer Service 70

Customer Service Customer Centricity Retail Customers 70

ShepHyken

FEBRUARY 21, 2022

Each week I read many customer service and customer experience articles from various resources. Are Lifelike Digital Humans the Future of Customer Experience? Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Here are my top five picks from last week.

Customer Service 70

Customer Service Customer Retention Customer Satisfaction Social Media 70

ShepHyken

OCTOBER 24, 2022

Each week, I read many customer service and customer experience articles from various resources. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 52

Customer Service Retail Course Customer Service Training 52

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Dave Jackson. He also runs a podcast- Churn.FM

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

CX Accelerator

JULY 1, 2020

What has changed that our customers need to know about? However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

ShepHyken

DECEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. VentureBeat) Excellent customer service is vital to the long-term success of any business. What Social Media Trends Will Emerge for 2022?

Customer Service 78

Customer Service Social Media Call Center Retail 78

CX Accelerator

JULY 1, 2020

What has changed that our customers need to know about? However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. Download File. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. According to Nielsen Media, as of 2022 there are over half a million brands globally.

Customer Service 65

Customer Service Loyalty Programs e-support Loyalty 65

ShepHyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. The 5 Customer Experience Waves You Should Be Ready to Ride in 2022 By Mazen Ghalayini.

Customer Service 70

Customer Service Hospitality Contact Center Loyalty 70

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Here are several excellent ideas on how to ensure you don’t lose a loyal customer, even when there is a problem or complaint. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt.

Customer Service 85

Customer Service Chatbots Retail B2C 85

ShepHyken

JULY 11, 2022

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

ShepHyken

AUGUST 8, 2022

Each week I read many customer service and customer experience articles from various resources. The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 23

Customer Service Culture Customer Retention Video 23

ShepHyken

NOVEMBER 7, 2022

Each week, I read many customer service and customer experience articles from various resources. If You Don’t Love Your Customers, Someone Else Will by Melissa Henley. Whether you call it compassion, or kindness or respect, love for customers is key to setting your organization apart. That’s PR and marketing.

Customer Service 15

Customer Service Financial Loyalty Tips 15

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? Here are my top five picks from last week.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

Clarivate

NOVEMBER 7, 2023

A 2022 McKinsey survey of 15,000 employees across 15 countries and various demographics found that on average one-in-four employees were experiencing symptoms of burnout. If this challenge is not thoughtfully addressed, it can have a negative impact on an organization’s ability to meet business requirements.

Consulting 59

Consulting Case Study Study Technology 59

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. She believes that a business can only flourish if the customers are happy. Amarachi Ogueji.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

ShepHyken

SEPTEMBER 12, 2022

Each week I read many customer service and customer experience articles from various resources. Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

West Monroe

NOVEMBER 1, 2022

This customer-first mentality is a core concept not only from an essentialist perspective, but for any company developing a digital operating model and aiming to ensure digital agility across the entire organization. Your customers. Customer loyalty is the backbone of the customer experience, and there is no room for missteps.

Resources 52

Resources Effort Score Customer Experience Data 52