Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Gamification breaks up the daily routine while promoting team collaboration.
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life.
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CSM Magazine
JULY 28, 2022
Therefore, if you want to get useful human resources software, you should definitely contact them. Software for Human Resources Management: General Features and Application Possibilities. Wrike is a solution that comes with Gantt charts, calendars, a workload view for resource management, customizable dashboards, and real-time updates.
Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.
CSM Magazine
JUNE 10, 2021
Fed up of negative contact centre perceptions limiting your budget, resources and potential? A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”.
Clarivate
JULY 28, 2022
As a preview to the Clarivate Healthcare Business Insights 2022 Member Retreats coming this fall , we share how health systems are adapting their patient and staff experiences. Strategies will be shared with respect to gamification, education and career progression programs, remote engagement and more. payers and vendors).
Playvox
APRIL 25, 2023
A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Robust knowledge library and online resources : Provide ongoing, supplemental support to agents to aid retention and reinforce learning. Step one is to make a plan.
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