Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Here's where analysis tools shine: Sentiment Analysis: Software detects not just positive/negative, but finer emotions (joy, disappointment). Thematic analysis software is your key.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts. Here's where analysis tools shine: Sentiment Analysis: Software detects not just positive/negative, but finer emotions (joy, disappointment). Thematic analysis software is your key.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. Featured Content Achieving ROI today requires speed, value, and adaptability Read More Our commitment to delivering results is reflected in every client engagement.

Data 40

Data Banking ROI Financial 40

Lithium

NOVEMBER 1, 2022

Khoros + SearchUnify Partnership Combining the power of Khoros’s enterprise-grade communities software and SearchUnify’s AI-driven enterprise search solution to increase community engagement, improve customer satisfaction, and further reduce support costs. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

TechSee

MARCH 2, 2023

An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. Data gathering may involve employee time and possible investment in additional software and hardware infrastructure.

Self Service 109

Self Service Roadmap Resources Meeting 109

Gainsight

APRIL 9, 2024

Deployment Engagement Adoption ROI Community engagement is a key part of the “E” portion of this framework. The feedback received within the community can help the Product team improve the roadmap to better align with customer needs. We use the DEAR framework to measure if our customers are being successful.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. The digital marketplace offers a plethora of software and tools, each promising unparalleled insights.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. If you’ve already developed a resourced roadmap, you’re well on your way. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Popular Customer Engagement Software Tools and Who They’re Good For? Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks All-in-One Customer Service Software. The question is a loaded one.

Software 106

Software Customer Engagement Engagement Omni-Channel 106

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Exploring API Testing Challenges Automated API testing is vital for ensuring the reliability and performance of software systems.

Software 52

Software Roadmap Tools ROI 52

Magellan Solutions

FEBRUARY 26, 2024

Solution : Humana implemented IBM’s natural language understanding (NLU) software, achieving 90% spoken sentence comprehension even on complex insurance topics. Forward-thinking leaders partner with AI specialists like Magellan Solutions, providing tailored roadmaps and platforms explicitly aimed at transforming AI in contact centers.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Gainsight

MAY 12, 2022

What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models. Because analytics pull data directly from the user, it can inform your decisions and guide your product roadmap choices in a direction that’s aligned with the user’s needs. You can measure and prove progress.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Gainsight

MARCH 21, 2023

It’s the best way to demonstrate that you’re hitting goals and prove the ROI of your efforts to your customers, internal stakeholders, and across the organization. This helps with creating a unified goal instead of separate objectives across Product and CS, and building out a customer engagement roadmap that is cohesive across internal teams.

ROI 52

ROI Roadmap Metrics Measurement 52

Integrity Solutions

NOVEMBER 29, 2022

Here’s the cold hard truth about sales training ROI: While companies around the world continue to invest billions in sales enablement initiatives every year, most of these organizations cannot trace any tangible improvements in the key metrics that matter to their investment in those initiatives.

Training 86

Training Metrics Sales ROI 86

West Monroe

MAY 17, 2023

Considerations Less control over the product road map, meaning banks are dependent on the software vendor to provide required features and functionality at its prioritization and timeline for capabilities that have become table stakes. This, in turn, requires less specialized skillsets and capabilities.

Banking 52

Banking Technology Innovation Roadmap 52

Centercode

JANUARY 22, 2021

But anyone who uses any piece of technology, from software to smart appliances to the connected features in your car, knows that a product doesn’t have to be perfect to be good, even great. At every step of the way, they’re consulting customers and refining their roadmap, adding or improving features, and cleaning up design.

How To 59

How To Roadmap User Experience Return on Investment 59

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter.

Marketing 105

Marketing ROI Leadership Analysis 105

BirdEye

NOVEMBER 27, 2023

Studies have shown that companies leveraging analytics and reporting tools experience an ROI increase of 25%. It provides a roadmap for innovation through product improvements and service enhancements, eventually leading to an elevated customer experience. But the power of feedback is not limited to just customer satisfaction.

Report 113

Report Social Media Multi-Channel Net Promoter Score 113

Centercode

DECEMBER 22, 2020

The ROI of Testing Pre-Release Products with Centercode. This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Increasing Efficiency. Our customers were crushing it this year, and we couldn’t be more proud of the role we played in their success.

eBook 75

eBook Case Study ROI Roadmap 75

Gainsight

APRIL 5, 2022

For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. That insight can fuel your product roadmap decisions and shed light on ROI. User expectation gaps emerge. Replicate your best product experiences.

Company 52

Company Multi-Channel Roadmap Analytics 52

Gainsight

NOVEMBER 10, 2021

Those were days when software was sold as one-off packages. At the same time, product-led growth enhances the product experience for existing users—opening the door to higher net dollar retention (NDR) and more ROI. Back your product roadmap with data. But for the most part, the SaaS world doesn’t work that way anymore.

Handbook 52

Handbook Roadmap ROI Strategy 52

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. In part two of our three-part series, we’ll lay out how to craft a process that drives more product adoption, engagement, and ROI.

Government 52

Government How To ROI Effort Score 52

Gainsight

SEPTEMBER 28, 2022

The software world is chock-full of models, frameworks, schemas, configs, processes, workflows, journeys, blueprints and so many other business-planning growth strategies that make every business consultant’s mouth water. Have clarity and reasoning behind your roadmap. This post was originally published on Entrepreneur.

How To 52

How To Roadmap NPS Fashion 52

InMoment XI

APRIL 3, 2024

InMoment’s digital experience software can help lay out a well-designed online experience that increases site conversions, identifies web experiences that impede user interactions, and ultimately creates a higher customer lifetime value. Brands with higher user satisfaction rankings for at least three years grow revenues 2.5

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

West Monroe

APRIL 6, 2022

Other banks may opt to partner with software companies or FinTechs to leverage their industry experience with a partner’s product development capabilities to enter competitive markets or expand niche business lines. Benefits and considerations of buy, building, and partnering. Considerations.

Banking 52

Banking Technology Marketing Roadmap 52

West Monroe

MAY 17, 2023

Considerations Less control over the product road map, meaning banks are dependent on the software vendor to provide required features and functionality at its prioritization and timeline for capabilities that have become table stakes. This, in turn, requires less specialized skillsets and capabilities.

Banking 40

Banking Technology Innovation Roadmap 40

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

Exercises 97

Exercises ROI Conference Video 97

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

Social Media 52

Social Media Roadmap Trends Hospitality 52

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. They had extensive data about their customer base and usage but weren’t leveraging it to investigate the cause of high turnover.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Gainsight

MAY 13, 2020

Those existing customers will be scrutinizing outcomes to ensure your software is delivering results and if you can’t deliver value to them, they will likely churn. As they put it “ most enterprise software sucks because product teams design it based on feedback from buyers. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

ChurnZero

JUNE 14, 2023

As the CEO and co-founder of a customer success software platform, I believe the SaaS and subscription businesses that have activated the transformative power of customer success, and the compounding effect of net revenue retention (NRR), could now be the best placed to weather 2023’s downturn and emerge stronger on the other side.

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

ECXO

DECEMBER 20, 2023

Marketers, and enterprise software vendors from dta and analytics to voice of customer, have spent the past 20 to 30 years trying to work out how to get it right – with mostly disappointing results. This makes it easier to prove ROI. Leaders already report strong ROI. We need an honesty jar here. They’re not data points.

Customer Experience 52

Customer Experience Effort Score B2B ROI 52

SurveySparrow

FEBRUARY 22, 2023

This amazing tool allows you to collect feedback from multiple channels to automatically organize the generated insights into a list for future roadmap development. It’s a customer service software that offers so much more than just user or product feedback. 9 Ways User Research & Feedback Softwares Help Businesses (With Facts!)

ROI 52

ROI Analysis Feedback Study 52

ClientSuccess

AUGUST 27, 2019

Company : Preqin Solutions / Dynamo Software. Consider how your software helps them to be successful, especially in terms of customer enablement. Another aspect we must remember is the ROI being derived from our product or services. . Let’s get started with this week’s post! From : Steve McDougal, VP of Customer Success.

Software 40

Software Customer Success Culture Customers 40