West Monroe

APRIL 28, 2024

There has been a steady decline in net dollar retention rates for subscription software providers over the last couple of years. Data and visibility Despite software providers possessing substantial volumes of data, it’s not actionable. Industrywide, the median net retention rate declined to 111% in Q4 2023.

Software 52

Software Customer Retention Roadmap Sales 52

Gainsight

SEPTEMBER 28, 2022

During a tech downturn, with enterprises cutting their subscription software budgets and VC funding drying up, SaaS businesses are increasingly shifting their strategic focus from growth to resilience. The post To build a durable SaaS business, rethink your product roadmap appeared first on Gainsight Software.

Roadmap 52

Roadmap Analytics Innovation Resources 52

Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Sales Customer Centricity Return on Investment 81

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

Kapta Customer Success

JANUARY 10, 2022

Breaking down the key account management process and how KAM software can help. Kapta provides a process roadmap and all of the tools to back it up so that your key account team can focus more on building strong relationships while the software does the heavy lifting of keeping track of metrics and results.

Software 98

Software Management Roadmap Metrics 98

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Effort Score How To Metrics 96

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. AI powered software automates the process, so you can easily see what matters. Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points. It’s noisy data!

Analytics 71

Analytics Software Feedback Management 71

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. We’ll also delve into the steps involved in this integration process, providing a roadmap for businesses seeking to enhance their payroll operations.

Software 52

Software Self Service Roadmap Government 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

InMoment XI

NOVEMBER 30, 2023

Google Alerts, social media monitoring tools, and specialized software can help you stay informed. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. That’s where reputation management software comes into the picture. What is Reputation Management Software?

Brands 378

Brands Management Multi-Channel Social Media 378

Helpt

NOVEMBER 7, 2023

Software has revolutionized our world, becoming as crucial to our daily lives as the very air we breathe. With its unparalleled ability to empower creation, organization, communication, and analysis, software has forged paths into uncharted territories of human achievement.

Software 52

Software Customer Satisfaction Loyalty Feedback 52

Clarivate

SEPTEMBER 22, 2022

When choosing an IP management software, there are many options available. Understanding how to evaluate and select the right software can be overwhelming. Continue reading to find out 10 tips for selecting an IP management software provider. IP management software (IPMS) has come a long way in recent years.

Software 59

Software Management Roadmap Report 59

CSM Magazine

NOVEMBER 28, 2022

You’ve created a customer service software solution that’s as close to perfection as it gets. Now it’s time to get the word out and launch your software to the real world! Launching a new piece of software can be an exciting yet nerve-wracking experience. But you don’t want to get too ahead of yourself.

Software 52

Software Customer Service Marketing How To 52

West Monroe

DECEMBER 13, 2022

To do so, they should focus on optimizing their R&D spend, consider customer value in their roadmap prioritization, consolidate platforms where possible, and remember the importance of serviceability in driving customer satisfaction. 2023 Outlook: The Future of the High-Tech & Software Industry. Download our 2023 Outlook.

Software 52

Software Industry Roadmap Report 52

Gainsight

JANUARY 31, 2019

Ask, “What’s next on our product roadmap?” Because your customers are the most important source of information when it comes to prioritizing your product roadmap. Because your customers are the most important source of information when it comes to prioritizing your product roadmap. In short, it’ll make your life way easier.

Roadmap 75

Roadmap Analytics Analysis CRM 75

Help Scout

AUGUST 24, 2021

Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? Knowledge base software is a tool that allows you to create, store, organize, manage, and share self-service content with an audience. What are the different types of knowledge base software?

Knowledge Base 106

Knowledge Base Software How To Self Service 106

West Monroe

MARCH 30, 2023

If every company is soon to be a software company, how should that change their mindset and key processes? Now, traditional companies should borrow the same best practices of mature software technology companies to maximize their success and accelerate their digital transformation. million, or 27% lower.

Software 52

Software Company Healthcare Roadmap 52

InMoment XI

JULY 13, 2022

You may see effusive praise, with descriptions like ‘we’ve been able to achieve our goals’ or ‘this is the only software I’ll use’, along with thoughtful suggestions for improvement. Feed this data back into your product roadmap and to your sales team. If they’ve had issues with subscription software, offer them a feature upgrade.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

CSM Magazine

MARCH 3, 2021

Vivantio , a leading provider of customer service optimization software and solutions, has launched a new report, “ Leveraging Breakthrough Service to Transform Your B2B Enterprise.”. Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. About Vivantio.

B2B 105

B2B Report Roadmap Competitive Advantage 105

CSM Magazine

JULY 28, 2022

To optimize the work of staff, HR managers today are actively introducing various software into the work of the team. Find out from this article which HR management software is the most popular and effective and put it into practice! Therefore, if you want to get useful human resources software, you should definitely contact them.

Software 59

Software Management Gamification Self Service 59

West Monroe

MAY 21, 2023

Cyberattacks have the power to take down entire systems and bring businesses to a screeching halt—but companies entering the sell-side process aren’t doing enough to patch key software vulnerabilities. OSS is typically cheaper and more flexible than proprietary software. It's not that businesses are ignoring cybersecurity.

Software 52

Software Leadership e-support Data 52

Gainsight

SEPTEMBER 20, 2019

As your team lays out the product roadmap for a period of time (quarter, cycle, sprint, etc.), The post Use This Framework to Unblock Your Product Roadmap appeared first on Customer Success Software | Gainsight. You may be wondering, when do lower ranking items get prioritized? Not at all!

Roadmap 58

Roadmap Exercises Sales Marketing 58

West Monroe

JANUARY 12, 2022

Enterprise software is rapidly moving away from the traditional sales-led growth model. As this shift occurs, annual recurring revenue (ARR) growth is becoming a core business metric—if not the metric—for many software companies. This company competes in a crowded industry, with both established and start-up players.

Software 52

Software How To Innovation Roadmap 52

Gainsight

FEBRUARY 7, 2024

Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric. Ease of Use: Unleashing the Power of Customer Data with Gainsight First up, let’s talk about ease of use—a crucial factor in any software’s success.

Report 52

Report Roadmap Innovation Software 52

SurveySparrow

SEPTEMBER 8, 2021

Plus, we’ve done the hard part of scanning the web and collating the 10 best employee experience management software, so you and your HR team can focus on more pressing work. . Top 10 EX Management Softwares . But, rest assured, whatever your employee-related needs are, this software would work great. . 1 SurveySparrow.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Gainsight

DECEMBER 19, 2023

Realized Value and Future Roadmap The tangible benefits of Comeet’s revamped customer journey are evident. The roadmap ahead includes further exploring customer experience automation and system integrations, with a keen focus on scaling effectively as the company grows.

Customer Journeys 97

Customer Journeys Roadmap Comparison Exercises 97

CSM Magazine

APRIL 13, 2021

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices. Businesses nowadays can’t ignore the benefits of the Customer Relationship Management (CRM) software altogether.

CRM 52

CRM Software Customer Service Customer Relationship Management 52

Alliance by IFS

APRIL 22, 2019

Astea will join field service management software vendors at Field Service Palm Springs, April 23–26, to showcase Alliance Enterprise™, the updated version of its award-winning service management and mobility platform. Astea has planned an extensive product release roadmap for 2019. About Astea International. 215-682-2500.

Software 77

Software Management Roadmap Conference 77

ChurnZero

JUNE 10, 2022

While this outlook may hold true in other areas of business, software implementation is not one of them. SaaS product teams often plan their roadmaps at least a year in advance. Do the upfront work for long-term software success. There are no shortcuts in software implementation. Use them as a trusted guide.

Software 52

Software Customer Success How To CRM 52

Gainsight

AUGUST 30, 2019

Improving the feedback loop between CS and Product doesn’t have to mean introducing a new software tool. If software helps, great, but it’s not essential. The post Is Customer Feedback Really Making It to Your Product Roadmap? appeared first on Customer Success Software | Gainsight. So, how can you build a better system?

Roadmap 40

Roadmap Feedback Study Software 40

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. If you are interested in joining the Khoros Academy Early Access Program, reach out to your Customer Success Manager.

Social Media 52

Social Media Self Service Roadmap Insurance 52

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Software 60

Software Customer Success Tools Customer Centricity 60

Oracle

JUNE 26, 2019

Field service software and other technology developments are helping companies deliver a winning CX. Cloud-based field service software solutions are increasingly looking to streamline technician and customer communication. Emerging AI tools embedded in field service software look for these opportunities.

Software 45

Software Roadmap Analytics Study 45

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Journeys 84

Customer Journeys Customer Success Sports Software 84

NICE inContact

SEPTEMBER 5, 2019

Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? Which contact center software applications are the best suited for AI? Probably not for some, but it does hold promise! Is AI to be used simply to lower cost and increase efficiency?

Customer Care 137

Customer Care Contact Center Software Self Service Contact Center 137

ChurnZero

AUGUST 3, 2021

As a subscription business, your renewable software and services revenue should count as recurring. They pay $12,000 upfront for an annual software subscription. They pay $1,000 each month on a month-to-month software subscription. Since only the software cost is recurring, customer #3 contributes $2,000 to MRR.

Roadmap 98

Roadmap Metrics Software Customer Satisfaction 98