IntouchInsight

JANUARY 13, 2023

At Intouch Insight, we’re excited for what 2023 will bring for us and our partners. Happy new year! And we’re kicking it off with an all-new Customer Experience (CX) Toolkit.

Customer Experience 296

Customer Experience Measurement Customers Customer Experience Management 296

BlueOcean

FEBRUARY 14, 2024

You and your outsourced partner should both have senior eyes on results, continual improvement, and gaps at least quarterly. Find a partner who can pivot. If you are an organization that can start/stop/change on a dime, you need a partner who can go on that ride with you. An ‘us versus them’ mindset. Ill-defined KPIs.

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

CX Accelerator

JANUARY 14, 2024

These incredible folks have been investing in CX professionals for many years and are the perfect team to guide us into the future. Please don't hesitate to reach out with any questions or to partner with us in 2024. If you've not yet jumped into the CX Accelerator community, now is the time.

Customer Experience 182

Customer Experience Company Customers 182

Comm100

NOVEMBER 15, 2022

To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. Why are CCaaS solution providers partnering with digital communication platforms? The reasons for this are simple. For Gen Zers and Millennials, this rises to 65%.

Omni-Channel 201

Omni-Channel Chatbots Social Media Software 201

BlueOcean

MARCH 31, 2022

When Billy Beane used a highly specialized system of metrics to help his scrappy low-budget Oakland A’s teams compete with juggernauts in the league, the lessons weren’t lost on us. Let’s look at what sports can teach us about consistency in achieving contact center service levels—and how to adapt to even the most unexpected outcomes.

Contact Center 296

Contact Center Sports Conference Resources 296

Storyminers

NOVEMBER 5, 2020

In this category of Storyminers’ blog, we talk about the client-facing and back-end tools that have helped us create our clients’ experiences. Now, there are hundreds of sites and technologies companies can use to communicate with prospects. Recently we’ve started using Moosend. easy to use.

Strategy 264

Strategy Marketing Exercises Tools 264

Magellan Solutions

APRIL 11, 2024

Partnering with a BPO service provider for your Shopify telephone support is brilliant. In this article, discover the benefits, services offered, and tips for choosing the right partner to enhance your e-commerce experience. Hey there, fellow Shopify merchants! With over 1.75

e-support 95

e-support Net Promoter Score Training Policies 95

Magellan Solutions

APRIL 25, 2024

When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. 24/7 Availability. Enhanced Expertise.

Average Handle Time 52

Average Handle Time First Call Resolution Resources Customer Satisfaction 52

Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Outsourced centers can quickly add hundreds of agents as needed, providing tremendous flexibility. This improves customer satisfaction. from 2023 to 2030.

Call Center 98

Call Center Healthcare Company Hospitality 98

Magellan Solutions

JANUARY 29, 2024

Did you know that the Philippine BPO industry is projected to hit US$37.87 Explore with us the fascinating history, current developments, and prospects of Magellan Solutions. Shift in Vision and Office Dynamics: Chua takes us back, recalling, “Our original vision involved partnering with a U.S.-based

Call Center 98

Call Center Leadership Culture Customer Centricity 98

Uniphore

DECEMBER 27, 2021

In a recent webinar , Suhail Nair, Executive Director of Partner Relationships for Uniphore, discussed this topic with Lawrence Sathiaraj, Global Delivery Head for Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering solutions that has partnered with Uniphore. How are they able to do more?

Self Service 211

Self Service User Experience Chatbots Consulting 211

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

Magellan Solutions

APRIL 24, 2024

Outsourcing your eCommerce data entry can streamline operations, reduce errors, and unlock your online business’s potential—partner with the right service provider to delight customers and drive revenue. What is the secret to thriving in the booming eCommerce landscape? Accurate and efficient eCommerce data entry.

Ecommerce 52

Ecommerce Sales Data Resources 52

Feedbackly

MARCH 28, 2024

In Finland, we focus on the retail sector, where we have six excellent partners who want to listen to their customers, better understand the emotional experience created by music use, and improve the customer experience and performance of their retail spaces through research-based insights,” says Lauri Ogawa, CEO of GT Musiikkiluvat Oy.

Feedback 105

Feedback Retail Study Employee Experience 105

Totango

APRIL 9, 2024

I’m really geeking out about what we’re learning [regarding] rolling out a digital customer success strategy [focused on] product insights — not just if the customer is using the product, but which aspects they’re using and how we can double down on those to drive retention and growth,” she said. “My

Sales 106

Sales Customer Success Strategy Industry 106

BirdEye

OCTOBER 25, 2023

So, get ready to explore the world of listings and optimization with us. You’ve been a long-standing partner with Birdeye, and we’re very excited to have you here. With us, through one point of contact, you get everything. After listings, reviews determine a business’s online success. Elijah: Thanks, Nate.

Tools 105

Tools Strategy Marketing Trends 105

Magellan Solutions

JUNE 21, 2023

When selecting outsourcing partners , it’s vital to consider several factors. Assess the expertise and capabilities of potential partners in AI technologies relevant to your business needs. Scalability is another crucial factor to consider, as your outsourcing partner should be able to handle your growing demands.

Innovation 98

Innovation Culture Analytics Technology 98

Beyond Philosophy

MARCH 29, 2024

However, his ghosting experience didn’t come from a romantic partner but a professional one. Following older norms, like sending thank-you notes after interviews, can set us apart positively. Colin has been ghosted. He was surprised, considering he is married and has been for decades.

Communication 88

Communication Interaction Connections Consumers 88

Solvvy

MAY 20, 2022

Over the next week or two, I’ll share more detailed information on why this next phase of our journey makes perfect sense for our employees, partners and most of all, for our valued customers. Justin has been a stabilizing, tireless partner to me and the rest of the team. Solvvy is now part of the Zoom family!

Innovation 126

Innovation B2B Financial Video 126

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. T-Mobile US, Inc. In addition, market research based on U.S.

System 90

System Sports Travel Customers 90

Magellan Solutions

MARCH 26, 2024

For small businesses, the best BPO partner is the cornerstone. What to Look For in an SME Customer Service BPO More than the surface, small and medium enterprises need a Business Process Outsourcing partner for customer services. That’s when the best BPO companies come to the rescue!

Customer Service 52

Customer Service Multi-Channel e-support Culture 52

Magellan Solutions

APRIL 2, 2024

Top 8 Best BPO Companies for SMEs in Data Entry In the fast-paced world of business process outsourcing (BPO) , small and medium-sized enterprises (SMEs) continuously peruse the maze of service providers to look for the best partner able to offer the most reliable and cost-efficient solution for their data entry needs.

Data 52

Data Company Innovation Leadership 52

Magellan Solutions

JANUARY 5, 2024

With us, reliable support leads to business excellence. We’re your committed partner, ready for tomorrow’s challenges. We’re your committed partner, ready for tomorrow’s challenges. Partnering with Magellan Solutions for 24/7 support services brings an array of benefits to businesses.

Customer Satisfaction 52

Customer Satisfaction Training Loyalty Meeting 52

Magellan Solutions

JANUARY 12, 2024

We are your strategic partner, committed to keeping your business ahead of the game. Partnering with Magellan Solutions can help businesses retain customers and improve their satisfaction. Partnering with us helps businesses access a trusted 24/7 tech support team dedicated to improving customer satisfaction and retention.

Customer Satisfaction 52

Customer Satisfaction Call Center Software Measurement 52

Beyond Philosophy

FEBRUARY 1, 2024

So, how can we trust that their answers are telling us what is really going on? For example, my podcast partner and I did a survey using YouGov’s self-service platform. The respondents said I was more likely to eat at Panera and my podcast partner was more likely to eat at Chipotle. It’s also easy to use.

Consumers 78

Consumers Self Service Survey System 78

Talkdesk

APRIL 13, 2021

By partnering with leading customer experience consultancies to outsource administrative efforts, we aim to reinforce our commitment towards providing customers with a better agent and customer experience, and increased customer advocacy. Why did Talkdesk choose PPT Solutions as our first Managed Services partner?

Contact Center 133

Contact Center Contact Center Software Return on Investment Software 133

Magellan Solutions

APRIL 3, 2024

By using BPO chat support, businesses can save money and quickly expand their customer support without dealing with the hassle of hiring and training their team. By partnering with them, you’ll gain access to highly skilled and experienced chat agents who know how to handle any customer inquiry or scenario like pros.

Self Service 96

Self Service Knowledge Base Exceptional Customer Service Training 96

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. Our track record with Genesys – one of our closest strategic partners – is just as impressive.

Groups 52

Groups Leadership Multi-Channel CRM 52

Magellan Solutions

MARCH 22, 2024

Instead of going through the lengthy and costly process of recruiting and training new employees, you can simply work with your outsourcing partner. They attend training events, partner with top technology companies, and make sure their clients can benefit from using the newest, most efficient IT solutions.

Software 52

Software System Resources Communication 52

Circular Edge

MARCH 4, 2024

Circular Edge Recognized with JD Edwards Partner Excellence Award for Continuously Supporting Customer Resilience and Success “If everyone is moving forward together, then success takes care of itself.” Their resources I am using in the area of CNC and functional support are excellent.

Transportation 52

Transportation Apparel Sports Ecommerce 52

ECXO

APRIL 7, 2024

It is a symphony of interactions that a customer has with a business, a vivid tapestry woven from the threads of every touchpoint, every communication, and every solution used. So, as we stand at the crossroads of a new era, let us not underestimate the power of human creativity.

Innovation 111

Innovation Connections Analytics Touchpoint 111

Feedbackly

OCTOBER 10, 2023

Join us on November 1st to hear about how to maximize the outcome of customer experience personalization. We have even hired artificial intelligence to do it for us. KRISTIAN STOLT CX Academy coach, COO and partner @ Feedbackly Kristian is the COO of Feedbackly and one of the head coaches of the CX Academy.

Measurement 98

Measurement Ecommerce Customer Experience How To 98

Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. The Philippines is one of the world’s top providers of outsourced staff. We provide solutions and services from certified medical professionals.

Call Center 52

Call Center Healthcare Company Hospitality 52