TechSee

MARCH 2, 2023

An experienced AI partner can provide a structured, well-thought-out onboarding, customization, and staffing strategy and help you develop your KPI objectives and ROI timelines. Data gathering may involve employee time and possible investment in additional software and hardware infrastructure.

Self Service 109

Self Service Roadmap Resources Meeting 109

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. The digital marketplace offers a plethora of software and tools, each promising unparalleled insights.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. The problem is, many B2B community managers are unsure about how to get started. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Exploring API Testing Challenges Automated API testing is vital for ensuring the reliability and performance of software systems.

Software 52

Software Roadmap Tools ROI 52

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. For example, Product Managers can share research requests when they want to talk to a customer with pain points related to a feature in review.

Customer Success 59

Customer Success Company Management Roadmap 59

Magellan Solutions

FEBRUARY 26, 2024

It allows for more well-rounded call analytics than a human customer support manager could provide. Solution : Humana implemented IBM’s natural language understanding (NLU) software, achieving 90% spoken sentence comprehension even on complex insurance topics. Callers now get specific answers without agents.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? 6 Customer Feedback Processes from Product Management Experts. From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Product Manager | Blend. Chris Chumley. Clement Kao.

Feedback 117

Feedback Roadmap ROI Case Study 117

Integrity Solutions

NOVEMBER 29, 2022

Here’s the cold hard truth about sales training ROI: While companies around the world continue to invest billions in sales enablement initiatives every year, most of these organizations cannot trace any tangible improvements in the key metrics that matter to their investment in those initiatives.

Training 87

Training Metrics Sales ROI 87

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter.

Marketing 105

Marketing ROI Leadership Analysis 105

Gainsight

APRIL 5, 2022

But product leaders and managers know how challenging it can be to keep that growth moving in the right direction. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies. User expectation gaps emerge.

Company 52

Company Multi-Channel Roadmap Analytics 52

West Monroe

MAY 17, 2023

Considerations Less control over the product road map, meaning banks are dependent on the software vendor to provide required features and functionality at its prioritization and timeline for capabilities that have become table stakes. This, in turn, requires less specialized skillsets and capabilities.

Banking 52

Banking Technology Innovation Roadmap 52

Lithium

DECEMBER 6, 2022

How General Motors Found a Best-in-Class Social Media Management Solution with Khoros The GM Social Media CoE needed to find the best listening, engagement and customer care tools to deliver a first-class experience across social for its fans, so they decided to reevaluate GM’s social media management software to better deliver on that promise.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. For every five Customer Success Managers (CSMs), you’ll need to start developing smart processes for running your team. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

Gainsight

MAY 13, 2020

Those existing customers will be scrutinizing outcomes to ensure your software is delivering results and if you can’t deliver value to them, they will likely churn. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. .

Roadmap 59

Roadmap ROI NPS Customer Success 59

West Monroe

APRIL 6, 2022

Other banks may opt to partner with software companies or FinTechs to leverage their industry experience with a partner’s product development capabilities to enter competitive markets or expand niche business lines. Benefits and considerations of buy, building, and partnering. Considerations.

Banking 52

Banking Technology Marketing Roadmap 52

West Monroe

MAY 17, 2023

Considerations Less control over the product road map, meaning banks are dependent on the software vendor to provide required features and functionality at its prioritization and timeline for capabilities that have become table stakes. This, in turn, requires less specialized skillsets and capabilities.

Banking 40

Banking Technology Innovation Roadmap 40

ChurnZero

JUNE 14, 2023

As the CEO and co-founder of a customer success software platform, I believe the SaaS and subscription businesses that have activated the transformative power of customer success, and the compounding effect of net revenue retention (NRR), could now be the best placed to weather 2023’s downturn and emerge stronger on the other side.

Customer Success 52

Customer Success Competitive Advantage Roadmap Customer Voice 52

Gainsight

OCTOBER 27, 2022

We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. Avoiding Management Debt. CS Ops plays a critical part in demonstrating the ROI of CS. Are you fired up for Pulse Europe? Register now. .

Strategy 52

Strategy Customer Success Software Roadmap 52

ClientSuccess

AUGUST 27, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Company : Preqin Solutions / Dynamo Software. Consider how your software helps them to be successful, especially in terms of customer enablement.

Software 40

Software Customer Success Culture Customers 40

ECXO

APRIL 26, 2023

This makes it easier to prove ROI. Co-operation with the CCO makes it easier to prove the business value (the ROI) of a CX improvement. This roadmap outlines the goals, objectives, and initiatives that will be undertaken to improve the customer experience through high-quality, purposeful design. But, there are common practices.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. 💡 Busting a Common Voice of the Customer Myth Is Voice of the Customer just another fancy term for customer surveys?

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight. Vision and voice of the customer have made us the leader among customer success software vendors.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

SurveySensum

OCTOBER 4, 2023

An automotive customer feedback tool is software designed to collect, manage, and analyze customer feedback and opinions within the automotive industry. Cost Consider the pricing structure and ROI potential, as cost-effective feedback tools can help automotive businesses make informed decisions while optimizing resources.

Automotive 52

Automotive Tools Feedback CRM 52

Amity

MAY 8, 2017

It is time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software approach user adoption. IT departments and executive sponsors were left scratching their heads wondering why the magical benefits they believed the software would deliver never appeared.

ROI 54

ROI Software Roadmap Training 54

Gainsight

DECEMBER 6, 2022

When approached thoughtfully, they can help build bridges between your company and your customers, show ROI, remove barriers and forge strong connections that will last throughout the customer’s lifetime. . DO Demonstrate Value and ROI. Prepare your leaders as well. DON’T Conduct an EBR Without Knowing Customer Goals.

ROI 52

ROI Comparison Leadership Survey 52

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. Hires from Support or Account Management exclusively; reliant on “rock stars” May also hire from management consulting, customer domain, product or other areas. He wasn’t afraid to bend the rules for the greater good. Focused on growth.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Centercode

FEBRUARY 18, 2021

Half of test managers report that finding time to manage tests is difficult (That’s unsurprising when 84% are juggling beta test management alongside their primary responsibilities). This enables test managers to deliver customer-driven recommendations that.

eBook 59

eBook Wireless Fashion Social Media 59

Gainsight

JUNE 29, 2021

Whether it provides essential software or not, every SaaS company has to work hard to keep customers satisfied and continue to subscribe. The need for a team to manage customer relationships and needs became clear as companies started losing customers. Your new logo is someone else’s churn.

Case Study 40

Case Study Roadmap Customer Success ROI 40

Thematic

MAY 19, 2022

The operational and time-consuming tasks that are/were traditionally part of the product manager workload now fall within the remit of product ops. This empowers product managers to focus on building products with better market fit, whether the company’s product focus is a trail shoe, new e-bike technology or a SaaS offering.

Analysis 71

Analysis Net Promoter Score Feedback Self Service 71

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Return on Investment Customers Customer Success 78

SmartKarrot

MAY 23, 2023

Role: Customer Success Manager Location: Melville, NY, United States (Remote) Organization: Get It Recruit – Marketing As a Customer Success Manager, you’ll learn everything there is to know about the MyAdvice suite of digital marketing products and services. Cultivate enduring connections with BioSpace customers.

Customer Success 19

Customer Success Roadmap ROI Customers 19

Amity

OCTOBER 3, 2016

The following is part of a conversation about Customer Success Management (CSM) between Amity and Jason Whitehead, CEO of Tri Tuns. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Today’s customers demand more.

ROI 76

ROI System Roadmap Measurement 76

ClearAction

DECEMBER 31, 2016

What’s new in 2017 customer experience management? Ultimately, success in turning a new leaf depends on getting your hooks into manageable steps that resolve past weaknesses to propel your growth. Study representatives of each segment to understand what they combine your offering with: people, processes, hardware, software.

Customer Experience 81

Customer Experience Customer Journeys Roadmap Customers 81

SmartKarrot

JUNE 17, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Castlight Health As a Director of Customer Success, you will support the professional development of a team of Customer Success Managers. Leverage Gainsight to drive account management.

Customer Success 19

Customer Success Roadmap ROI Sales 19

SmartKarrot

AUGUST 12, 2021

Manage customer service vendors. Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Jama Software As a Director of Customer Success, you will deliver industry-leading customer retention and renewal rates. Driving adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16