InMoment XI

AUGUST 17, 2023

Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation. As a reminder we have listed the steps to consider: Company Purpose: Define your company’s purpose and why it exists, what does it hope to achieve for its customers and why.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Gainsight

SEPTEMBER 28, 2022

The standard startup playbook—hunker down, cut burn rate and hope the market improves before you run out of runway—isn’t the right path forward for SaaS businesses. Instead, the key to durability is to lean into efficient growth. Make space for quick wins to drive advocacy. Influence user behavior.

Roadmap 52

Roadmap Analytics Innovation Resources 52

Magellan Solutions

JUNE 14, 2023

Disruptive innovation is crucial for businesses, enabling them to challenge existing market norms, create new opportunities, and gain a competitive edge. You can transform your business and customer experiences by offering innovative products or services. But what is the role of BPOs in disruptive innovation?

Innovation 52

Innovation Transportation Telecommunications Culture 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

ShepHyken

AUGUST 7, 2023

In today’s job market, loyalty to a single company is less common. Providing innovation without disrupting existing systems is a strategic approach for companies with large installations. Providing innovation without disrupting existing systems is a strategic approach for companies with large installations.

Roadmap 118

Roadmap Culture Innovation Communication 118

Chadwick Martin Bailey

APRIL 17, 2020

Stuck at home, it’s easy to understand why so many marketers and insights professionals feel like the world is paused. An article from Bain speaks to this very well: Decide where to be bold and build a roadmap to get there. And importantly, innovation can happen in a quarantined world. Kathy Ofsthun, VP Qualitative + Innovation.

Innovation 64

Innovation Roadmap Exercises Consumers 64

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Take advantage of new methodologies in research innovation. Use consumer insight through the product innovation cycle.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Talkdesk

DECEMBER 30, 2020

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. We’re taking a new approach to an old problem by revolutionizing the customer service market with the industry’s first and only modern, global end-to-end CX solution, Talkdesk CX Cloud™. Transition.

Innovation 83

Innovation Contact Center eBook Roadmap 83

Circular Edge

APRIL 22, 2020

as a platform for continuous innovation. Continuous Innovation with E1 9.2. I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link]. JD Edwards Re-Imagined.

Resources 52

Resources Innovation Roadmap Self Service 52

C3Centricity

AUGUST 20, 2017

Faster growth, increased profitability, or more successful innovations? ” To quote a comment in the excellent book Marketing Metrics, from the Wharton School Collection, by Paul W. More Successful Innovation. What does your innovation process look like? So what have you promised your top management?

Innovation 120

Innovation Competitive Advantage Meeting Strategy 120

SurveySparrow

OCTOBER 25, 2023

This is a perfect example of marketing the brand like a pro! Now, what exactly is brand marketing? It represents you in its entirety, forming your identity in the market. A powerful brand name can make your business memorable and help it stand out in a crowded market. What is Marketing? What is Brand Marketing?

Brands 52

Brands Strategy Marketing Social Media 52

C3Centricity

OCTOBER 1, 2019

The offers of constant innovation and novelty have made us all more impatient and critical. To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. It was therefore his philosophy to do limited market research and never to ask the advice of consumers on his innovations.

Customer Satisfaction 180

Customer Satisfaction Hotels Marketing Customer Centricity 180

Thematic

APRIL 17, 2019

How to Use Insights To Drive Product Roadmap. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. It means everything from innovation and foundational research to evaluative research. You mentioned customer retention, churn and on the other side, driving innovation.

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Arianna: At DoorDash, I was the Director of Insights where I led User Experience Research and Market Research. It means everything from innovation and foundational research to evaluative research. Alyona: Awesome. It means usability testing.

Roadmap 63

Roadmap Analysis Data Company 63

Gainsight

FEBRUARY 7, 2024

Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric. Product Roadmap: Innovation at Its Finest We’re not ones to rest on our laurels. Curious about what’s in store?

Report 52

Report Roadmap Innovation Software 52

InMoment XI

NOVEMBER 30, 2023

Doing this allows you to cultivate a strong and recognizable presence in the market. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Analyzing competitor strategies and market perceptions provides valuable insights for refining your own brand positioning.

Brands 378

Brands Management Multi-Channel Social Media 378

Lithium

APRIL 12, 2022

Marketing Monitor Walls. SMM customers can now share and view interactive Marketing Dashboards outside the platform without the need for a login. Marketing Comparative Analytics. SMM customers can now compare the performance of specific time periods to one another in Marketing Dashboards. AI Orchestration (Monitor Bot).

Omni-Channel 52

Omni-Channel Innovation Contact Center Customer Service 52

West Monroe

JULY 24, 2023

Featuring Rissa Redan As West Monroe’s Chief Marketing Officer, Rissa Reddan leads a team of more than 30 in corporate marketing, industry marketing, client marketing, and marketing services roles whose work directly influences the firm’s strategy and industry-leading growth rate.

B2C 98

B2C Innovation Healthcare Industry 98

ClearAction

DECEMBER 30, 2017

Customer-Centric Innovation Lynn Hunsaker. My recommendation for innovation research is to focus primarily on the customer’s world, and secondarily on the company’s product, service or process. A cross-functional discussion should take place before creating a community to determine the company’s strategy and roadmap.

Customer Centricity 54

Customer Centricity Innovation Customers Groups 54

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Norwegian Air Shuttle and Strawberry Hospitality Group have made public their intention to shake up their market.

Loyalty 59

Loyalty Trends Data Marketing 59

West Monroe

NOVEMBER 2, 2022

Selling to acquirers remains a difficult exercise in the current economic client—between the steady march of Federal Reserve rate hikes, rising inflation, and more challenging private credit market, the last few months have been anything but easy. Build a realistic roadmap. What’s more, U.S.-listed

Roadmap 52

Roadmap Innovation Financial Exercises 52

InMoment XI

AUGUST 25, 2023

The team designing your CX program should work closely with other departments, such as marketing and operations, to ensure that the CX teams in an organization are aligned and do not operate siloed from one another. What is your budget, and how does this vendor align with it? Budget considerations play a pivotal role in vendor selection.

How To 260

How To ROI Net Promoter Score Measurement 260

CX University

NOVEMBER 7, 2023

To meet the market demands for quality online instruction and preparation for Certified Customer Experience Professional (CCXP), CX University (CXU) launches its CCXP Exam Prep Course. Course Availability Course is available for purchase as a stand-alone program or as an add-on the the CX500 Mastery Series.

Course 52

Course Roadmap Customer Experience Professionals ROI 52

Lithium

APRIL 2, 2024

RECAP] Khoros Fresh Features Product Release & Roadmap Webinar : The following on-demand Q&A and accompanying resources are intended to summarize recent releases, enhancements, and current plans for Khoros products, functionality, and other services to help you unlock the full power Khoros has to offer.

Roadmap 52

Roadmap Metrics CRM Resources 52

West Monroe

APRIL 6, 2022

Led by cybersecurity, mobile banking, and ever-increasing customer experience improvements, technology innovation in banking will continue to be robust. Drives more commoditized experiences , leading to less differentiation in the market which makes it harder to achieve organic growth. Build a custom technology solution: Drive margins.

Banking 52

Banking Technology Marketing Roadmap 52

Lithium

MARCH 5, 2024

Khoros Fresh Features Product Release & Roadmap Webinar : Join our upcoming Fresh Features webinar to learn about recent releases, new product enhancements, and future roadmap from the Khoros product team. Strategic Services Global Trend Round Up: 29th February 2024: Congrats everyone, we made it to March!

Social Media 52

Social Media Self Service Roadmap Insurance 52

ClearAction

NOVEMBER 26, 2017

52 Reasons to Embrace Marketing Operations Gary Katz. What is a Marketing Operations mindset? I made a commitment to share 50 reasons, over Twitter, to embrace Marketing Operations; one tweet per day over the next 50 days. This shaped my thinking for what I now call Marketing Operations 2.0, Scalable marketing.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Marketing. Available On-demand.

Roadmap 52

Roadmap Travel Hospitality Social Media 52

CSM Magazine

SEPTEMBER 18, 2023

The air was thick with anticipation as attendees gathered to discuss the Genesys Cloud roadmap – understanding new features, functionalities, and how these can revolutionise the contact centre environment. Sabio Group’s Chief Innovation Officer, Stuart Dorman, took the helm at the start of the event.

Customer Experience 59

Customer Experience Roadmap Multi-Channel Groups 59

BirdEye

MAY 17, 2023

Apple Mission statement : “Bringing the best user experience to its customers through its innovative hardware, software, and services.” And its mission statement captures Apple’s pledge to prioritize user experience and innovation. Deloitte provides market insights through its consulting and analytics operations.

Examples 98

Examples Innovation Sports Social Media 98

QuestionPro Audience

JULY 26, 2018

Creativity is indispensable to branding and any marketing strategy in general. What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. In truth, focusing on a ROX is the future of marketing right now. Cultural values and vernacular.

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Totango

JULY 11, 2023

This is enabling us to manage organizational planning around our customer segments, and even innovate on our theory of the customer and customer journey segmentation.” ” — Juan G., I appreciate the continued communication with our CSM to improve the product or make recommendations consistently!”

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Totango

DECEMBER 7, 2023

In Part 1 of our “Harmonizing the Hustle between sales and customer success” podcast series with the Customer Success Collective, Chris Dishman , SVP of Global Customer Success at Totango, drilled into the unique ability CS has in aligning cross-functional partners—sales, product, and marketing—to the opportunities that can drive customer value.

Sales 89

Sales NPS Customer Journeys Customer Success 89

West Monroe

JANUARY 29, 2024

Step 4: Build out a PVNO strategy and roadmap Laying out a clear and comprehensive roadmap for PVNO ensures alignment with broader utility strategic, operational, and financial goals. A TCO evaluation compares the cost of implementing and maintaining a PVNO system against the current state FAN and allows for quantitative evaluation.

Connections 52

Connections Roadmap Wireless Financial 52

West Monroe

MARCH 14, 2024

In today's market, the allure of new technologies, especially generative AI, can sometimes distract from the real goal: creating value. At West Monroe, we bridge the gap between ambitious concepts and their practical application, ensuring that business and technology leaders can turn innovative ideas into tangible financial results.

Data 40

Data ROI Banking Financial 40

Gainsight

DECEMBER 10, 2020

My name is Riana Upton and I’m on Gainsight’s product marketing team. . During my three years at Gainsight, I’ve gone from content marketing to product marketing which has given me an amazing opportunity to learn from and work with so many great Gainsters. . On paper, I’m an Associate Product Marketing Manager.

Meeting 52

Meeting Marketing Management Roadmap 52