Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions.

Customer Service 120

Customer Service Trends Customer Service Strategies Meeting 120

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Share this page on: Tweet. Published on: January 09, 2020. Avoid these 5 CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. Or with a little bit of more effort and hard work, you can even take it a notch higher and know how to start a food blog and make money.

How To 52

How To Entertainment Travel Survey 52

Eptica

JANUARY 29, 2021

While every business is different our latest blog outlines 8 common use cases and the technology to consider for each of them. Share this page on: Tweet. Click here to read the full in-depth article on our parent company Enghouse Interactive’s site.

Technology 127

Technology How To Video Customer Service 127

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects. Recommended read: 4 Key tips to getting more Houzz reviews 8.

Marketing 110

Marketing Social Media Advertising Tips 110

Kerry Bodine

DECEMBER 30, 2020

Number 8: The Customer Journey DOES NOT EQUAL The Customer Lifecycle. On of the most popular pages on our site gives you access to our free journey mapping template. I wrote this post back in 2014, yet it remains our top blog post year after year — and one of the top 10 pages on our site overall.

Customer Journeys 227

Customer Journeys Customer Experience Touchpoint Analytics 227

ShepHyken

NOVEMBER 23, 2018

Do they first need to find a contact page to find your phone number or email address, or do they always have a chat window option available? Element #8: Efficient. He and his team share tips about customer service and communication on the Userlike Blog. Consider the number of actions customers have to take to get in touch.

Self Service 67

Self Service Effort Score Guidelines Tips 67

Brandwatch CX

NOVEMBER 8, 2023

4) Buzzsumo Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 8) Likealyzer This free tool allows you to analyze your Facebook page. Along with metrics around each individual post, more interestingly is the ability to see what content performs best.

Social Media 98

Social Media Tools Analysis Metrics 98

Eptica

JULY 8, 2022

Date: Friday, July 8, 2022 Author: Pauline Ashenden - Demand Generation Manager Why knowledge management is essential for your contact centre. Our latest blog explains the essential role of knowledge and highlights key requirements for an effective knowledge management strategy. Share this page on: Tweet.

Management 71

Management Knowledge Base B2B Interaction 71

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 Facebook accounts for 53.1%

Social Media 98

Social Media Video Advertising Marketing 98

Brandwatch CX

JUNE 15, 2022

Buzzsumo is a great tool for content research, but it also has an excellent way to analyze and monitor your Facebook pages. 8) Likealyzer. This free tool allows you to analyze your Facebook page. It’s a very good tool to get a quick top-line analysis of your Facebook page. 4) Buzzsumo. 5) Twazzup. 9) TweetDeck.

Social Media 144

Social Media Tools Analysis Metrics 144

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

ShepHyken

NOVEMBER 2, 2018

It’s estimated that by 2022, the banking and healthcare sector will make savings of up to $8 billion with chatbot usage. Imagine this scenario and I’m sure it’s happened to you before – a customer is on a landing page or website, and he does not know where to start. A Personalized Guide to Help Out Your Customers.

Chatbots 89

Chatbots Customer Journeys Customer Experience How To 89

Eptica

JANUARY 8, 2021

Date: Friday, January 8, 2021 Author: Pauline Ashenden - Demand Generation Manager Practical ways to reduce hidden contact centre costs. Share this page on: Tweet. You might also be interested in these posts: Reviewing 2020 – our top blog posts from last year. Published on: January 08, 2021.

Self Service 85

Self Service Trends Video Consumers 85

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. These reviews are prominently displayed on your Facebook Page, and they provide valuable social proof that potential customers often seek before making purchasing decisions. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

Steve DiGioia

NOVEMBER 11, 2019

Let’s briefly discuss each one of my top 8 until we get to “memory”. In a wonderful blog post written by Paul Jun on the HelpScout website, Paul writes: There are some commonplace notions about memory; we usually describe it as a tape recorder, a computer, a photograph, or a mirror. It ruins the otherwise fine job he did.

Training 231

Training Guidelines Industry Examples 231

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 58

Social Media Tips Sales Advertising 58

BirdEye

DECEMBER 5, 2022

If you’re not getting enough likes on your business’s Facebook Page, we’re here to help. This blog will show you how to get more Facebook likes in 12 simple steps. Use high-quality, engaging photos on your Facebook Business Page 5. Post on Facebook consistently 8. Table of contents Why are Facebook likes important?

Social Media 97

Social Media Tips How To Trends 97

GetFeedback

DECEMBER 26, 2018

file=015o0000001blTH", "Detractor"), IF(Net_Promoter_Score__c > 8,IMAGE("/servlet/servlet.FileDownload? NPS Grouping without images : IF(Net_Promoter_Score__c < 7, "Detractor", IF(Net_Promoter_Score__c > 8, "Promoter", "Passive")). These fields don’t need to be visible on the page layout.

Net Promoter Score 210

Net Promoter Score NPS Measurement How To 210

ShepHyken

APRIL 27, 2018

Here are 8 ways to creatively tailor an e-commerce site to best serve digital customers: Provide Great User Experience. Providing a product page that encourages and displays customer feedback is key. The post Guest Blog: How to Tailor Your E-commerce Site to Best Serve the Digital Customer appeared first on Shep Hyken.

Social Media 82

Social Media How To User Experience Touchpoint 82

ShepHyken

JULY 26, 2021

How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. Business 2 Community) While it’s far better to add a thank you page than to simply create a confirmation message, most thank you pages are not optimized as they should be, making for missed opportunities to build your brand.

Customer Service 103

Customer Service Contact Center Customer Retention Poor Customer Service 103

GetFeedback

FEBRUARY 6, 2019

Include a survey Thank You page with links to great content—like keynote videos and slide decks—that keep your event top-of-mind. The post Top 10 Tips for Gathering Event Attendee Feedback appeared first on GetFeedback Blog. Thanks for joining over 3,000 of your peers… ) set the tone for the way guests talk about your event.

Tips 276

Tips Feedback Survey Conference 276

BirdEye

SEPTEMBER 1, 2023

This feature from Instagram helps businesses position important content front and center on their page without impacting their feed. This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform. Human attention span is now down to the last 8 seconds.

Social Media 58

Social Media Telecommunications Brands Consumers 58

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Ask for customer reviews 8. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. You can also use email marketing to distribute your newsletter and blog content to attract new readers. Table of contents 1. Create a website 2.

Social Media 98

Social Media How To Advertising Sports 98

QuestionPro Audience

JANUARY 8, 2018

We recently posted a blog about bitcoin and the craze that surrounds the cryptocurrency market. 8 – 2017: The Year in Pharmacy. We conducted our own research with our registered voter panel and detailed the responses in a 16-page report, which you can download here. 6 – Visualizing the Journey to $10,000 Bitcoin.

Infographics 230

Infographics Retail Video Report 230

Storyminers

JANUARY 2, 2018

Yellow Pages were the most prominent small business marketing tool. Now, the product isn’t even printed and today’s pre-driving teens don’t know whata copy of ‘Yellow Pages’ looks like. Should you sacrifice your Cash Cows after reading this blog? In by 8:00pm–out by 8:00am.

Transportation 145

Transportation Strategy Tools Consulting 145

BirdEye

DECEMBER 8, 2022

Audio sharing social media platforms 8. Community blogging 15. How to use them: Create a business page. Without having to scroll down a page or read thousands of words, viewers can find what they’re looking for in a quick, helpful, or entertaining video in just a few minutes. Ephemeral social media platforms 6.

Social Media 98

Social Media Brands Video Entertainment 98

SmartMessage Blog

JANUARY 28, 2022

Apple Business Chat came in third with 8%. If you need a corporate chatbot, you can get detailed information from our chatbot builder page. You can follow our LinkedIn page to learn the latest developments, practical tips, and SmartMessage developments from the world of digital marketing. See you in our new polls ??.

Chatbots 52

Chatbots Omni-Channel Survey Tips 52

GetFeedback

MARCH 11, 2019

There are many scenarios in which SMS serves as the best survey channel, but we’ll save that for another blog post. It should go without saying that you need to make sure your survey page is mobile friendly. The post 10 SMS Survey Best Practices appeared first on GetFeedback Blog. We’ll start with SMS survey best practices.

Survey 170

Survey Wireless Feedback Consumers 170

BirdEye

AUGUST 31, 2023

This blog explores how to leverage Facebook Shops to boost revenue faster. Facebook Shops significantly differ from the Facebook Marketplace model, and here is a quick comparison for your reference: Facebook Shops Facebook Marketplace Access You can set up products on your Facebook page shop. Table of contents What are Facebook Shops?

Social Media 58

Social Media e-support Advertising Comparison 58

BirdEye

APRIL 18, 2023

In this blog post, we’ll share 25 local advertising ideas to help you reach those goals. For instance, if you aim to drive more traffic to your website, the ad should contain a link to a landing page. First, you’ll need to open a free business page on the platform. Table of contents What is local advertising?

Advertising 98

Advertising Social Media ROI Strategy 98

ReviewTrackers

DECEMBER 10, 2019

You can claim a listing by signing up on the Yelp for Business Owners page. You can claim a Vitals listing by following the directions on the site’s signup page. For more information, check out the Wellness.com Business FAQ Page. To create or edit your restaurant listing on Google, visit the Google My Business page.

Healthcare 132

Healthcare Hospitality Insurance Comparison 132

Experience Matters

APRIL 24, 2015

As part of our upcoming celebration of Temkin Group’s 5th year anniversary , I took a look at the readership levels on the Customer Experience Matters ® blog over the previous five years. Customer journey mapping has become a very popular CX tool, and also a hot topic on this blog.

Customer Journeys 120

Customer Journeys Net Promoter Score eBook NPS 120

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. On-Page Surveys To gather valuable customer feedback website you should leverage on-page surveys.

Feedback 52

Feedback Strategy Social Media Survey 52

Storyminers

JANUARY 2, 2018

Yellow Pages were the most prominent small business marketing tool. Now, the product isn’t even printed and today’s pre-driving teens don’t know what a copy of ‘Yellow Pages’ looks like. Should you sacrifice your Cash Cows after reading this blog? In by 8:00pm–out by 8:00am.

Transportation 100

Transportation Strategy Tools Consulting 100

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Event page The most prominent place your Facebook event cover photo appears is at the top of your event page. Want a quick answer to what is the Facebook event cover photo size 2024?

Social Media 58

Social Media Engagement Guidelines Tips 58

ClientSuccess

JANUARY 11, 2023

Here’s an overview of what we call the Golden Rule of Customer Success – 8 Guiding Principles: Understand customer needs, goals and motivations. 8 Ways to Apply the Golden Rule in Customer Success. Make sure everyone is on the same page by over-communicating when necessary. Create an atmosphere of trust with customers.

Customer Success 80

Customer Success eBook Loyalty Conference 80