BirdEye

MARCH 4, 2024

But how does one navigate the often intimidating task of changing a Facebook Page’s name, especially in 2024, where Facebook’s algorithms and policies have evolved? This blog offers a step-by-step guide on how to do that! How changing your Facebook Business Page name affect your Facebook URL? Let’s get started!

Guidelines 63

Guidelines How To Social Media Policies 63

BirdEye

DECEMBER 25, 2023

Have you ever come across an imposter Facebook page related to your business, a page you did not create? That’s what we call an unofficial Facebook page. These pages can confuse your customers and hurt the online reputation management you’ve worked so hard to build. Enter the page details and submit.

How To 58

How To Social Media Report Management 58

ShepHyken

NOVEMBER 10, 2017

Businesses can determine how often specific pages are visited, how long visitors stay on them and what sections most interest them. Global fashion giant H&M makes use of live chat analytics to understand shoppers’ fashion preferences. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74

Comm100

JANUARY 21, 2021

If a customer has a question, they simply click the chat button (typically positioned in the bottom right corner of the web page) and a chat window pops open. Using live chat analytical tools, you can learn about a visitor’s interaction with your site (time on site, entrance information, pages visited, and more). Get Comm100 Free.

Video 246

Video Social Media Software Knowledge Base 246

ShepHyken

DECEMBER 13, 2019

Communication style, service & philosophy. Most vendors’ websites will have vanity pages highlighting the great work they have done with a variety of customers. The post Guest Blog: Winning Tactics for CX Vendor Selection appeared first on Shep Hyken. Do yours match? Does the vendor have proven case studies in your sector?

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

BirdEye

MARCH 1, 2024

In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye.

Guidelines 58

Guidelines Social Media Case Study Effort Score 58

BirdEye

OCTOBER 16, 2023

Yet only 25% of internet users ever go to the second page of Google. SEO reputation management is equal to your business having a positive online presence, especially on the first page of SERPs. In this blog, we’ve shared the 3 *not-so-secret* strategies you can use to boost your SEO reputation management.

Strategy 109

Strategy Management Brands Video 109

Daniel Group

MAY 12, 2022

In my recent blog, Great Customer Experiences: The Key to Business Growth , I discuss the connection between great CX and business growth. Visit this page for more information and to give us your input on topics you’d like covered. are service marks of Bain & Company, Inc., More information is coming soon.

Net Promoter Score 98

Net Promoter Score Customer Experience NPS Conference 98

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. Read more: Transforming Customer Service in a Student’s World – a Q&A with Dawson College. Personalized & caring . Be available where they are .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. These reviews are prominently displayed on your Facebook Page, and they provide valuable social proof that potential customers often seek before making purchasing decisions. Let’s dive in.

Retail 110

Retail Brands Consumers Case Study 110

ShepHyken

APRIL 13, 2018

As well as active listening and responding to customers on your business pages on sites like Yelp and Facebook, it’s important to proactively use a tool like Google Alerts, which helps monitor your reviews and even provides information on competitors’ feedback. appeared first on Shep Hyken.

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

BirdEye

DECEMBER 1, 2021

Case study: Owen & Co., When someone Googles ‘real estate agents near me’, local real estate agents who have a high number of online reviews will appear more highly on the search engine results page (SERP) than agencies with fewer or no reviews. . Case study: Owen & Co., With Birdeye, Owen & Co.

Case Study 98

Case Study Study Consumers Hotels 98

Experience Investigators by 360Connext

OCTOBER 1, 2019

I recently wrote a blog about how to celebrate with us on CX Day. Learn More & Register Now. Then post your toast photos or videos to our Facebook page with #CXDayToast2019! Learn More & Add to Your Calendar. My CX friend Stacy Sherman highlights several ways to get inspired for CX Day, including my TEDx Talk.

Case Study 137

Case Study Customer Centricity Culture B2B 137

Brandwatch CX

JANUARY 29, 2024

It’s full of people looking for ways to improve their business, they’re already receptive to a blog post about improving ROI or dealing wth crises. Another great idea is to run Twitter chats, which are essentially Q&As run through the site. To get your page and content in front of people, you need to do the same.

Social Media 98

Social Media Tips Groups Brands 98

SurveySensum

NOVEMBER 16, 2023

On-Page Surveys Side Tab Surveys Slide Up & Bottom Bar Surveys Pop-Up Surveys Feedback Button Survey Exit Intent Survey Usability Testing Social Media Community Forums and Discussion Groups Product Reviews 1. On-Page Surveys To gather valuable customer feedback website you should leverage on-page surveys.

Feedback 52

Feedback Strategy Social Media Survey 52

BirdEye

MARCH 29, 2024

That’s why we’ve created this blog that features seven networks that every realtor should be a part of. Members can blog, share tips, and learn from others’ experiences, making it a valuable resource for enhancing visibility and establishing expertise in the field.

Social Media 58

Social Media Tips Sales Advertising 58

Brandwatch CX

MARCH 7, 2023

million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 Facebook accounts for 53.1%

Social Media 98

Social Media Video Advertising Marketing 98

Comm100

JUNE 27, 2021

To help you use your live chat software to its fullest, this blog will run through the live chat best practices for 3 key stages of the eCommerce customer journey. . A visitor has spent more than five minutes on the checkout page A visitor has more than $100 worth of items in their cart A visitor has viewed several help pages.

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

Uniphore

AUGUST 6, 2021

Chief among them: manual knowledge bases that required agents to memorize thousands of pages of policies and procedures. With an average turnover cost of $14,113 per employee and an estimated disengagement/turnover rate of 38 percent, an organization can expect to lose $536,294 for every 100 agents hired.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

kommunicate

OCTOBER 10, 2021

Web App Channels conersations assignmment Now you can assign conversations based on Channels: Facebook, Whatsapp & Line). You can access the settings on the Conversation Rules Page. The post Here’s What’s New from September 2021| Kommunicate Product Updates appeared first on Kommunicate Blog.

Tools 52

Tools Customers 52

Totango

MARCH 21, 2023

The second step is engagement whereby feedback should be prioritized and measured alongside assigning appropriate roles & responsibilities to ensure this part of the framework runs smoothly. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Customer Journeys 80

Customer Journeys Self Service Metrics Customer Success 80

Kustomer

JUNE 30, 2022

In this blog, we’ll examine the difference between reactionary and proactive support styles and walk through five of our favorite proactive customer support examples from major brands like Airbnb and Netflix. Content is presented as a topic-specific long-form article with opportunities for the reader to explore their question further.

Examples 95

Examples Self Service e-support Chatbots 95

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Company Overview The first pages of your RFP will always be the “get to know you” section.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

BirdEye

MARCH 15, 2024

In this blog, we’ll guide you through how to do this within minutes. Step 2: Select ‘Data & privacy’ Then, find the ‘Download or delete your data’ section. Step 2: Select ‘Data & privacy’ Then, find the ‘Download or delete your data’ section. Whatever your rationale, the decision to delete your YouTube channel is simple.

Social Media 58

Social Media How To Video Data 58

delighted

JULY 7, 2022

Learn about these updates, and more, in our recent blog post. We’ve made sweeping updates to your Plans & Billing page, which will reveal your total platform usage. Interested in driving more reviews to your G2 page? Simply select your preferred language and we’ll automatically translate the entire page for you!

Roadmap 52

Roadmap Survey Brands How To 52

BirdEye

NOVEMBER 21, 2023

This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Explore diverse content formats such as joint blog posts, Instagram takeovers, or collaborative design projects.

Marketing 110

Marketing Social Media Advertising Tips 110

SurveySparrow

JANUARY 31, 2023

In this blog, we will share a list of 60 website usability survey questions that you need to ask when designing or redesigning your website. General Website Usability Survey Questions Website Interface/Design Questions Navigation Questions Content Questions Payment & Subscription Questions Accessibility Questions #1.

Survey 52

Survey Video User Experience Interaction 52

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. Event page The most prominent place your Facebook event cover photo appears is at the top of your event page. Want a quick answer to what is the Facebook event cover photo size 2024?

Social Media 58

Social Media Engagement Guidelines Tips 58

SmartMessage Blog

SEPTEMBER 7, 2021

In addition, factors such as printing blog posts related to the field of activity and SEO work will increase the number of subscribers significantly. Using pop ups with the right channels is very important for returning to the web page. When the user is going to close the full page, a pop-up appears. Use Pop Ups.

Tips 56

Tips Social Media Study Marketing 56

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. Download the complete 22-page white paper. The use of machine learning was one of the least adopted practice in customer programs (38% of companies). What Must You Ask?

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Circular Edge

DECEMBER 1, 2022

JDE InFocus Release 23 Featured Highlights October 25, 2022 | Blog Credit: Chelsea Krieger. Capabilities Whitepaper will soon be available including all tools, features & technologies within 9.2 Apps & Tools and 1pg Orchestrator & Tools Enhancements Overviews. Digital Transformation & Orchestrator.

Self Service 52

Self Service Roadmap Tools Resources 52

BirdEye

OCTOBER 28, 2022

In this blog, we’ll cover all you need to know about how Google Seller Ratings can impact your Google Ads. Go to “Search campaigns,” then click the “Ads & extensions” tab 2. Click “Extensions” and Scroll down on the page and to find “Automated Extensions” 3. What are the benefits of Seller Ratings?

Measurement 98

Measurement How To ROI Comparison 98

Comm100

FEBRUARY 15, 2022

In this blog, we’ll be looking at the ways that Comm100 Live Chat meets government requirements for accessibility. Understandable: Comm100’s visitor-side interface can be programmed to display a specific language based on the user’s location or other web page specifications.

Government 130

Government Meeting Customer Service Guidelines 130

Customer Bliss

MARCH 23, 2022

In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.” Practicing Leadership Bravery by Trusting Employees.

Case Study 139

Case Study Culture Study Company 139

NetBase

SEPTEMBER 4, 2020

Content & Experience. Social & Relationships. Sales & eCommerce. Advertising & Promotion. It will also capture consumer and market intelligence from review sites, comments, blogs, forums and any seamlessly integrate a brands’ internal data sources as well. Management.

Tools 98

Tools Brands Ecommerce Advertising 98

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. Read More – Canadian Blood Services Improves Customer & Agent Experience with Comm100 AI Chatbot – [link]. If you’ve thought about integrating chatbots but are not sure where to start, read on.

Chatbots 192

Chatbots Customer Service Social Media CRM 192

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Rather than taking the time to relay complicated directions, a live chat window allows agents to directly link members to the correct page on a site. Improving credit union member engagement. Learn more.

Strategy 177

Strategy Omni-Channel e-support Financial 177