ProProfs Chat

JUNE 20, 2019

Live chat for sales has become a lot more popular among customers. A live chat software is known to promote: Instant help. In short, live chat encourages best practices in customer service industry that makes it one of the best media to interact with a brand hassle-free. And, why not?

Sales 40

Sales CRM Software Customer Satisfaction 40

InMoment XI

JANUARY 9, 2024

The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages. Additionally, IBM specialists educate customers with tutorials, expert advice, recommendations, and best practices to foster long-lasting relationships. Support and service.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Comm100

SEPTEMBER 6, 2022

After you have defined your live chat objectives , it is time to consider the next step: beginning to implement your live chat software. In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction.

Guidelines 209

Guidelines Customer Satisfaction Report Average Handle Time 209

Comm100

MARCH 21, 2023

Offer live chat Live chat lets organizations provide real-time customer service through text support, as well as voice and video too. Live chat software has become increasingly popular within customer service, and for good reason. Chatbots take this self-service to another level.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies. Comm100 Live Chat offers proactive support too.

Trends 195

Trends Innovation Customer Service Omni-Channel 195

Lumoa

JANUARY 15, 2024

Conversational commerce is all about interacting with customers through various communication tools, like live chat, chatbots, and contact centers. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. Let’s explore what forms that technology can take.

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. 20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. You may also be aware that while live chat and instant messenger applications (i.e. Free Live Chat.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

InMoment XI

APRIL 3, 2023

In the spirit of sharing insights for those who couldn’t attend or want to revisit my key points, I’m here on the InMoment blog to briefly recap my presentation! In the post below, I’ll cover these three practical, simple, and impactful tips to turn your CX efforts into award-winning programs. You need to do what works for you.

Tips 260

Tips Touchpoint Customer Centricity NPS 260

Provide Support

APRIL 26, 2017

There’s no question that live chat is getting huge as more and more businesses are adopting the tool to stay competitive in the industry. In fact, according to Gartner , by 2018, over 80% of companies will offer some form of live chat on their website or on mobile devices to interact with their customers. Read more.

Infographics 53

Infographics Customer Service Strategies Trends Interaction 53

Comm100

FEBRUARY 15, 2022

If you want your brand to thrive in the modern market , you’ll need to know how to pivot your customer service practices to give your target consumers what they want ASAP. On-demand customer service, whether it’s through online chat or other platforms, is now an expected and staple part of any modern tech company.

Self Service 130

Self Service Consumers Customer Service Social Media 130

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With a chatbot handling the basic requests, Canadian Blood Services saw that chat lengths increased as human agents could devote more of their attention to complex questions that needed more care and attention.

Chatbots 206

Chatbots Customer Service ROI Case Study 206

Comm100

SEPTEMBER 25, 2021

Live chat is a feature seen on almost every website, and in every field – anything from retail to more complex software. Companies with live chat are able to offer a seamless customer experience on their website. In fact, 79% of consumers prefer live chat to other options. What is white label live chat?

Software 188

Software e-support Healthcare Sales 188

ShepHyken

SEPTEMBER 13, 2019

This week we feature an article by Hamzah Tariq who shares seven ways to improve the overall live chat experience for your customers. One of the most successful ways to enhance the customer experience is through live chat. However, there’s always room for improvement in how customers are engaged via chat. .

Customer Experience 108

Customer Experience Self Service Knowledge Base Communication 108

InMoment XI

MARCH 27, 2024

This is a valuable source of insight into how your company can deliver experiences that reflect the lives of their customers. Commit to becoming a responsive brand on online review websites: today’s consumers identify the best deals before ever stepping foot in a dealership, with 91% relying on reviews before making a dealer selection.

Automotive 260

Automotive Management Social Media Feedback 260

Comm100

MARCH 25, 2024

When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put out of their misery. San Jose State University automates 55% of chats in 29 departments Learn how SJSU are slashing support volumes and increasing capacity with Comm100 AI Chatbots.

Chatbots 240

Chatbots Customer Journeys User Experience System 240

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.

Chatbots 173

Chatbots Self Service Resources Social Media 173

GetFeedback

NOVEMBER 30, 2018

Given these expectations, implementing a live chat feature should be a no-brainer for your business. In fact, when implemented correctly, live chat can significantly improve customer experience and a company’s bottom line. Live chat fulfills all of the modern customer’s needs: it’s personal, flexible and quick.

Customer Service 236

Customer Service Survey Customers Tips 236

Comm100

SEPTEMBER 22, 2021

In this article, the second in a series of four, we’ll continue our journey into digital transformation in customer service by looking at the best practices for adopting a digital transformation service strategy. 5 Best Practices to Prepare for Digital Transformation. Collecting Feedback.

Customer Service 154

Customer Service Social Media Leadership Omni-Channel 154

Comm100

APRIL 22, 2023

Student needs have changed, and digital communications such as live chat and bots have become an essential tool in student enrollment. In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out.

Chatbots 161

Chatbots Multi-Channel Knowledge Base Wait Times 161

ShepHyken

JULY 5, 2019

Just like any forum, the online world has its own codes, best practices, and of course, language – one that is imperative to know in our digital age. Yes, it enables you to chat across various mediums. You do not need to talk on the phone, live chat, or email with a customer in order to provide good support.

Communication 120

Communication Self Service Social Media Knowledge Base 120

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . See the example below. .

Survey 186

Survey Effort Score Net Promoter Score How To 186

Comm100

JUNE 27, 2021

This real-time support channel is live chat, and it can significantly reduce cart abandonment and increase sales when used well. 44% of online shoppers say that having questions answered through live chat during a purchase is one of the most important features an ecommerce site can offer. ”. Consideration . Purchase .

Ecommerce 130

Ecommerce Customer Journeys How To Video 130

GetFeedback

MAY 5, 2019

Practically speaking, it’s not enough to offer a warranty. One of the reasons why Apple remains the best option for a large number of customers all around the world is precisely their warranty policy, included in the official Apple Care support system. Use live chat for customer service as an after-sales support system .

Sales 277

Sales Loyalty Programs Social Media Policies 277

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Pre-chat surveys.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

Lumoa

OCTOBER 15, 2023

There is more and more discussion about this question, especially now living in an era where customer feedback is louder than ever. The frequency and timing of companies asking for customer feedback can be somewhat unclear, largely due to the diverse practices across different businesses and industries.

Feedback 208

Feedback Hospitality Analytics Touchpoint 208

Comm100

OCTOBER 25, 2021

In this blog, we’ll look at the best practices for using social media as a student support channel in higher education. While live agent responses are the best way to connect with students, it’s not always possible to provide live chat support outside of regular business hours. Chatbot Integration.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

How To 91

How To Software Knowledge Base Tools 91

Comm100

APRIL 30, 2019

But even though live chat has now become a mature customer communication channel and a staple for many contact centers around the globe, there are still some common myths floating about that are questionable at best and untrue at their core. Myth #1: Live chat is only for real-time communication.

Chatbots 151

Chatbots Communication System Video 151

NICE inContact

SEPTEMBER 26, 2019

chat to phone). Our latest CX global benchmark study showed a 63% increase in the number of customers interacting with companies through voice and digital channels, like chat and social media, which is driving up the volume of interactions. Which contact center software applications are the best suited for AI?

Meeting 137

Meeting Self Service Contact Center Chatbots 137

Kayako

NOVEMBER 1, 2017

I tried to figure out why, but eventually I needed to chat with the service team of a certain notorious cable company. I thought live chat would be the easiest way to get information on the extra charges. What’s the live chat etiquette you show your customers? Why’s live chat service experience important?

Chatbots 213

Chatbots Social Media Competitive Advantage Consumers 213

Comm100

JANUARY 17, 2024

The best Gen AI bots also automatically index website & company content to ensure they only deliver helpful & accurate answers, avoiding hallucinations that can deliver incorrect information. Get our monthly customer service news and best practices update delivered to your inbox. There’s a lot more where this came from!

Customer Service 187

Customer Service Chatbots Technology Interaction 187

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Case Study 59

Case Study Chatbots Study Tips 59

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Chiropractor marketing educates people on the benefits of chiropractic treatment and drives awareness of your practice.

Marketing 59

Marketing Social Media How To Healthcare 59

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. In this PeopleMetrics LIVE! PeopleMetrics LIVE! Can't attend the live a session? Sign up for more PeopleMetrics LIVE! No problem!

Video 118

Video Feedback Survey CEM 118

SurveySensum

NOVEMBER 22, 2023

Explore these 13 best practices for website feedback surveys. So, let’s explore the different ways you can invite your customers in for a chat: 1. Chat Widgets : Utilize chat widgets to engage customers in real-time conversations. On-Site Feedback Channels Surveys : Implement surveys directly on your website.

Feedback 52

Feedback Customer Insights e-support Social Media 52

GetFeedback

MAY 9, 2018

When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc). Allowing them to text you a question or concern means you’re freeing them to go about their busy day without being tied to a chat or a phone conversation.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170