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It’s Time for Seamless Mobile Customer Service

GetFeedback

Modern customers prefer modern support. Stay ahead of the curve by providing great mobile customer service. Alexa Lemzy from TextMagic explains how.

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The Trouble with Mobile Customer Service Apps

Uniphore

The theory behind mobile customer service apps may be sound, but in practice, the challenges to adoption are significant. Read More.

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How to Do Mobile Customer Service (With Videos!)

Esteban Kolsky

Here is the scoop… A couple of years ago I started working with a large number of brands on their approach to mobile customer service. We tried, experimented, tested different things and in the process I came up with a nifty little model for adoption of mobile customer service which I have been improving ever since.

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The push for mobile customer service

Eptica

Date: Wednesday, November 30, 2016 The push for mobile customer service. Published on: November 30, 2016. Author: Gokcen Onur The rise of the smartphone has transformed how people interact with each other, brands and the world around them.

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The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right

Brad Cleveland Blog

The Edge of Service™ Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

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The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right

Brad Cleveland Blog

The Edge of Service® Newsletter, Issue 15: Getting Mobile Customer Service Right There are an estimated 7 billion active mobile phone subscriptions today—one for every living person on the planet, according to the International Telecommunication Union (ITU).

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Mobile Customer Service: New Statistics from ICMI

Brad Cleveland Blog

Where are organizations in providing mobile customer service? According to a recent ICMI (International Customer Management Institute) study of contact center professionals, only 25% of companies currently have a mobile customer service strategy in place, while 33% are in the planning stages.