Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Analytics 93

Analytics Data Social Media Analysis 93

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

InMoment XI

DECEMBER 7, 2022

In our recent blog , we discussed how you can improve your customer experience (CX) strategy in five simple steps. It may also be effective to rate some MTMs on a battery of actional deep-dive attributes. Customer experience often relates to the long-term relationship between customers and the companies they do business with.

Analysis 493

Analysis Customer Experience Call Center Experience Call Center 493

InMoment XI

NOVEMBER 16, 2021

I’ve been looking back over my 20+ years of various research consulting roles and during that time, I’ve continuously fielded questions from clients and others within the industry. In this blog, I’m going to focus on one question that continues to come up in conversations with CX practitioners and data analysts and my answer may surprise you.

Survey 493

Survey Automotive Comparison Hotels 493

ShepHyken

OCTOBER 6, 2017

Stoicism] helps us overcome destructive emotions and act on what can be acted upon. […] it’s built for action, not endless debate. We can only control our thoughts and our actions (internal circle). Research has long shown the positive effect of breathing exercises on our stress levels. Ryan Holiday. Breathing techniques.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Four reasons why email is on the rise Despite the growth of new channels, research from Forrester demonstrates that email is still central to how consumers communicate with brands.

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

ShepHyken

NOVEMBER 23, 2018

chat is faster than email), training (a knowledgeable employee can respond without research or escalation), and empowerment (an empowered employee can bend the rules to quickly resolve corner case issues). Consider the number of actions customers have to take to get in touch. Element #2: Accurate.

Self Service 106

Self Service Effort Score Guidelines Tips 106

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Yet, our actions fall short. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

ShepHyken

NOVEMBER 30, 2018

Unfortunately, idealism too often becomes the enemy of action. If the ambition is too broad, the organization will struggle to determine the first step – and ultimately refrain from taking any action. By taking these actions, you will achieve “quick wins” and position your organization for valuable long-term transformation.

Omni-Channel 95

Omni-Channel Self Service Policies Abandon Rate 95

ShepHyken

FEBRUARY 16, 2018

While there is a considerable investment necessary to complete these research projects, some of the insights collected can have a direct impact on your brand identity and experience, thus impacting customer retention and satisfaction rates.

Measurement 86

Measurement Ecommerce Analysis Industry 86

Strativity

SEPTEMBER 29, 2017

Go to your Business Analytics team or Market Intelligence Director, and ask them how many ideas or improvements their research work has produced in the last 36 months. As research methods evolve and become more sophisticated with new qualitative and quantitative tools and concepts, organizations remain quite resistant to taking action.

Data 40

Data Return on Investment Exercises Analysis 40

Strativity

SEPTEMBER 29, 2017

Go to your Business Analytics team or Market Intelligence Director, and ask them how many ideas or improvements their research work has produced in the last 36 months. As research methods evolve and become more sophisticated with new qualitative and quantitative tools and concepts, organizations remain quite resistant to taking action.

Data 40

Data Return on Investment Exercises Analysis 40

Customer Bliss

JUNE 9, 2021

Through leadership guidance and company actions, they are establishing more balanced relationships, where both sides win. Leaders diligently take actions to point out exactly what the high road is; creating a path for the company to follow. Some of the high-road actions these admired companies take to grow may sound irrational.

Leadership 288

Leadership Hospitality Customer relationships Company 288

ShepHyken

NOVEMBER 16, 2018

This implies we blossom with being dynamic and educated on the web, and ExactTarget Marketing content confirmed this from a research they did, whereby 91% of purchasers demonstrated that access to content across all gadgets was imperative. We likewise claim in excess of one gadget that keeps us refreshed.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

Clarivate

MARCH 20, 2024

research shared at the second Research Professional News Live summit. From discussions on REF2029 to the imperatives of fostering diversity, innovation and research integrity, we explored the future of research amidst financial challenges and evolving policies. Discover pivotal insights shaping the landscape of U.K.

Government 64

Government Financial Policies Social Media 64

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. There is a change in how organizations analyze research data and stay on over these changes. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience.

Data 195

Data How To Advertising Study 195

ShepHyken

JUNE 15, 2018

Another study by UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. For customer support, this translates to bots that present customers with a list of possible options and which can take specific actions in response to those options. These numbers are staggering.

Chatbots 76

Chatbots Social Media Healthcare Study 76

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. An approachable best-seller that will expand the way you think about applications of research.

Resources 80

Resources Management Conference Groups 80

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., In the United States, a Pew Research Center study revealed that only 24% of Americans expressed trust in the government to do what is right “just about always” or “most of the time” – a stark decline from the past decades.

Government 188

Government Communication Self Service Chatbots 188

ShepHyken

NOVEMBER 23, 2018

chat is faster than email), training (a knowledgeable employee can respond without research or escalation), and empowerment (an empowered employee can bend the rules to quickly resolve corner case issues). Consider the number of actions customers have to take to get in touch. Element #2: Accurate.

Self Service 67

Self Service Effort Score Guidelines Tips 67

Kerry Bodine

AUGUST 14, 2020

The Holy Grail of customer research is combining quant and qual data to get the most complete picture of your customer. When starting out with your journey mapping research, I suggest following this approach: 1) Home in on interesting questions or challenges with quantitative research. Can we have nested journeys? Absolutely.

Customer Journeys 207

Customer Journeys Management Touchpoint Telecommunications 207

Beyond Philosophy

AUGUST 20, 2020

Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. Professor Melumad had the same feelings going into the research. To me, this makes sense at an intuitive level.

Study 349

Study Transportation Survey Technology 349

ShepHyken

JUNE 8, 2018

Research reveals that 19% of consumers will never forget — or forgive. You’ll see her in action a bit later. The post Guest Blog: Exceptional Customer Support Is Fresh, Not Canned appeared first on Shep Hyken. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? We’re so against canned responses.

Social Media 75

Social Media Video Case Study Customers 75

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Ever wondered why you struggle to develop actionable insights. Is it Time to Do Away with Market Research Departments?

Customer Centricity 177

Customer Centricity Hospitality Customer Journeys Strategy 177

ShepHyken

SEPTEMBER 27, 2019

According to research conducted by ? 70% of employees ranked being empowered to take action at work when a problem or opportunity arises as an important element of their engagement. (? The post Guest Blog: Shock and Awe – A Guide to Creating a Customer Experience They’ll Talk About for Life appeared first on Shep Hyken.

Customer Experience 114

Customer Experience Loyalty Engagement Customers 114

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. Recently, even 60 Minutes Overtime did a segment on robot research at Carnegie Mellon, further fueling the hysteria. Shep Hyken.

Customer Experience 86

Customer Experience Telecommunications Fashion Technology 86

Clarivate

MARCH 17, 2022

Highly Cited Researchers are making a significant impact in sustainability research. In this blog post, we put a spotlight on those focusing on the first two Sustainable Development Goals, No Poverty and Zero Hunger. At Clarivate, we serve the STM research and publishing communities.

Analysis 98

Analysis eBook Study System 98

Alida

DECEMBER 9, 2016

In this blog post, we will look at why our current understanding of customer journey mapping is flawed, and how to fix it. The other issue revolves around research. Research during this phase should be both analytical and anecdotal. Why so many companies fail to master the customer journey.

Customer Journeys 224

Customer Journeys How To Touchpoint Social Media 224

AWS Machine Learning

SEPTEMBER 7, 2023

This process requires breaking down data into three categories: 1) measurements available from the physical system, 2) the set of actions that can be taken upon the system, and 3) a numerical metric (reward) of equipment performance. The algorithm trained in this blog post is called “ Conservative Q Learning ” (CQL).

Data 94

Data Policies Training System 94

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Research location-based keywords relevant to your industry and integrate them into your website’s content and meta descriptions. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter. Research relevant keywords and set a budget.

Social Media 98

Social Media How To Advertising Sports 98

PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. As such, it’s imperative that your market research and CX programs operate as a joint package. Discover our award-winning Customer Experience (CX) blog: [link]. Watch on YouTube. ? ? ?. PeopleMetrics LIVE!

Marketing 71

Marketing Customer Experience CEM Feedback 71

Totango

JULY 11, 2023

VP of Customer Success “Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality. You can see more about our latest features and customer stories in our recent webinars and on our blog.

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. And there should be a plan in place to follow up on the meeting’s objectives and action steps before they are forgotten. Shep Hyken. Obstacle 3 – Social Silos.

Strategy 48

Strategy Meeting Conference Culture 48

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. It demands a consistency of thought, of purpose, and of action over a long period of time.❞. Customer service needs customer data. Conclusion.

Customer Service 91

Customer Service Contact Center Self Service Call Center Solutions 91

SurveySparrow

APRIL 30, 2024

Research the known names, but don’t ignore niche review sites or industry-specific sites either. Pro Tip: Research industry awards and recognition programs relevant to your business. Showcase them in blogs, on your website, and at your place of business. What actions led to the customer’s dissatisfaction?

Management 52

Management How To Tips Guidelines 52

SuiteCX

FEBRUARY 18, 2020

They can have a cost-effective, consistent and programmatic approach that can be used over time for statistically valid research. Usage objective – A pulse on the Customer – Dashboard for trends – Top/Bottom Box Target user – Research, CX team Resource and investment – Low to extremely high. They can inform Macro CX and Micro CX/UX.

Customer Journeys 274

Customer Journeys Effort Score CRM CEM 274

SurveyGizmo

FEBRUARY 14, 2023

Independent market research says closing the loop is the biggest challenge facing CX and VoC professionals. With Alchemer Workflow, you can inject feedback into your business in a way that allows for every voice to be heard and action taken at scale.” To read Alchemer CEO David Roberts’ blog, click here.

Feedback 52

Feedback Survey Employee Engagement Customer Retention 52