BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Be considerate about what roles they have to play in the transition. We have been in business for 30 years – on occasion, clients have made the decision to move work to a new partner.

Customer Care 177

Customer Care How To Sports Case Study 177

Beyond Philosophy

APRIL 25, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Narratives draw us in and interest us in what happens next. However, another reason we like stories is it helps us remember things. A brand that uses this tactic is Ikea.

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

Storyminers

NOVEMBER 5, 2020

In this category of Storyminers’ blog, we talk about the client-facing and back-end tools that have helped us create our clients’ experiences. Now, there are hundreds of sites and technologies companies can use to communicate with prospects. Recently we’ve started using Moosend.

Strategy 264

Strategy Marketing Exercises Tools 264

Experience Investigators by 360Connext

AUGUST 31, 2021

I talk and write a lot about customer feedback. When I talk with folks about customer feedback, one thing I often hear is “What questions should we be asking customers? We want our customer and client relationships to last forever and while the best of them may, a customer moving on is often part of their customer lifecycle.

Feedback 380

Feedback Customers Loyalty Resources 380

Storyminers

APRIL 12, 2021

Since I work primarily in professional services, the hardest thing is knowing what my future clients need. Of course, I can use previous clients as a proxy. Of course, in the beginning, you may be filled with doubt and spend too much time thinking about every issue because you lack the experience.

Leadership 240

Leadership Course Brands Customer Experience 240

BirdEye

FEBRUARY 29, 2024

Beyond just closing deals, they are critical in steering clients through significant life changes, a responsibility that demands trust and credibility. We’ve also talked about how Birdeye’s AI-powered review ecosystem helps your brand automate review management, derive key insights, and ensure memorable customer experiences.

Examples 59

Examples Trends Financial Communication 59

BirdEye

DECEMBER 8, 2023

The impact: Why your follow-up emails matter Crafting the perfect follow-up email: 6 best practices Critical elements of effective follow-up emails Examples of follow-up emails for different scenarios Follow-up email FAQs Streamline client communication with Birdeye What is a follow-up email? Need a quick answer? Sincerely, [Your name] 3.

Examples 110

Examples Communication Feedback Meeting 110

ShepHyken

AUGUST 1, 2023

We have the privilege and honor of working with some amazing clients. One of them asked us to work with her team on a customer experience initiative that included every company employee. The client is a travel company and had a VIP client that had worked with them for more than 20 years. Thank you!

Hotels 117

Hotels Travel Exercises Customer Service Training 117

CSM Magazine

SEPTEMBER 6, 2023

It’s a stressful time for both the client and the agent. What makes clients so frustrated that they vent their anger at service representatives? What do they get most frustrated about? In this article, let us look at three common factors behind client discontent. Poorly Designed Websites Think about it.

Customer Care 98

Customer Care Call Center Customer Service Representative Chatbots 98

NobelBiz

APRIL 1, 2024

We are extremely proud of this recognition, which is a testament to our dedication to offering our clients top-notch goods and services. We would like to take this chance to thank each and every one of our clients who cast a vote for us in the G2 Fall report.

Call Center 52

Call Center Contact Center Report Meeting 52

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. One good thing about the Job to Be Done framework is it’s simple to understand.

How To 78

How To Exercises Video Customers 78

Beyond Philosophy

OCTOBER 12, 2023

Today, we look at why this happens and what you can do about it in the future. The Planning Fallacy is rooted in optimism and affected by how we think about the future. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! We explain all that to the clients.

Healthcare 88

Healthcare Resources System Banking 88

AWS Machine Learning

MARCH 29, 2024

The Lambda associated with the WebSocket API first stores the Talkdesk conversation ID to WebSocket client ID mappings in Amazon DynamoDB. In order to send the agent’s message to the customer, the supporting Lambda function reads the WebSocket client ID associated to the conversation ID from the DynamoDB table. US East (N.

Contact Center 94

Contact Center Chatbots Self Service Touchpoint 94

Pretium Solutions

MARCH 14, 2024

Here at Pretium Solutions we want our clients to avoid becoming an ATO target for non-compliance. We want you to avoid the risk at all times of a visit from the ‘tax man’ Or if your business is actually selected for an audit or review, that you have nothing to worry about because you have met all of your obligations.

Insurance 52

Insurance Survey Meeting System 52

Totango

NOVEMBER 15, 2023

Learn more about specific partnerships and integrations in our recent announcement. We use Totango as a customer success solution to keep track of our customer’s journey from sign-up to advocacy. Now we can easily manage a high-touch customer experience for clients at every stage of the customer journey.”

Customer Success 112

Customer Success Software Customer Satisfaction Feedback 112

BirdEye

NOVEMBER 10, 2023

Keys to generating reviews: Do a great job, make it easy for clients to review, and prompt them to leave feedback. I am excited about this session because we are joined by Steven Greer, Chief Operating Officer of Genesis Counseling Center. Can you walk us through how prospective patients find and connect with your organization?

Communication 59

Communication Chatbots Conference Customers 59

One Millimeter Mindset

FEBRUARY 8, 2023

It is time to reset expectations about who you and I are actually meeting with. In my interactions with colleagues and clients, I realize that they do not seem to be the same people they were “before“ the events of the past few years. How about you? Do you work with colleagues and clients who now feel like strangers?

Meeting 91

Meeting Consulting Innovation Leadership 91

2020 Research

APRIL 20, 2023

So, it was an easy decision to provide support when Candela requested it for a project with one of their clients, a major financial service provider. Candela needed to get opinions from individuals across the country to meet production deadlines. “The client had planned to conduct a large quantitative study for advertising purposes.

Study 97

Study Groups Financial Advertising 97

BirdEye

OCTOBER 26, 2023

AI-generated review responses help Orange Fish’s clients by saving time responding to reviews. Translating review responses into different languages is valuable as international clients will increase. Watch this interesting conversation here to learn more about how you can sell the value of reviews. Welcome guys.

Brands 116

Brands Multi-Channel Consulting Report 116

Retently

MARCH 5, 2024

Yet, creating a culture of gratitude isn’t just about external interactions; it starts within your company. It’s not just about the content of these emails but how they reflect your commitment to outstanding customer service, showing that you prioritize excellence in every interaction.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

ShepHyken

SEPTEMBER 1, 2021

I’ve written about this before. They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. They are forcing everyone in business to up their game, and that’s great for us as customers. . And this is what my client said: . “I

B2B 141

B2B Comparison Healthcare Customer Service Training 141

Beyond Philosophy

DECEMBER 8, 2023

During a recent discussion with a valued client, I uncovered an interesting revelation. In contrast, inertia is about automatic and habitual purchasing. In this episode, we talk about how to make this distinction. We also talk about how to develop strategies that nurture genuine customer loyalty. Check it out here.

Loyalty 88

Loyalty Airlines Consulting Financial 88

ShepHyken

NOVEMBER 13, 2023

I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with Nate Brown’s article introducing us to a new way to look at the importance of customer communities. My Comment: This is an excellent article using CX to enhance your brand.

eBook 56

eBook Customer Service Tips Survey 56

Feedbackly

APRIL 4, 2024

One of the reasons for such ambiguous purchasing habits is the influence of emotions, and it is precisely why we emphasize the importance of measuring Emotional Experience to our clients. Simply put, our feelings and emotions trigger physical symptoms in us in addition to affecting our mental state. Do We Physically Feel Our Emotions?

Measurement 52

Measurement Brands Tips Feedback 52

Daniel Group

SEPTEMBER 15, 2023

Fred’s engaging speaking skills were evident during a client conference hosted by Lynn Daniel where he was the keynote speaker. But very little, I contributed to a cross-functional experience that turned this customer into someone who just loves us and gives us all their business at a good price.” NICE Systems, Inc.,

Net Promoter Score 95

Net Promoter Score NPS Loyalty Metrics 95

Magellan Solutions

SEPTEMBER 19, 2023

Often, the reason is to inquire about your product or services. Inbound Telemarketing Benefits Here are the benefits of direct marketing: Inbound Telemarketing is Your Key to Higher Quality Leads This type of telemarketing mainly involves answering questions from prospective clients. Outbound telemarketing often needs more support.

Exceptional Customer Service 98

Exceptional Customer Service Social Media Customer Satisfaction Advertising 98

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. What brought this up was a podcast listener who had a pickle they wrote us about. She asked the right blokes about this one. Value is fundamental here. Do you mean market share?

ROI 78

ROI Return on Investment Exercises Measurement 78

BirdEye

OCTOBER 16, 2023

Knowing how to help your clients better has an incredible role in how you do business, significantly when growing your agency. Birdeye has worked with over 750 agencies, helping them serve their clients and grow their businesses. We are super excited that you’ve all joined us. JD is the CEO of Bizinga.

Omni-Channel 64

Omni-Channel Multi-Channel Social Media Communication 64

BirdEye

OCTOBER 24, 2023

However, Birdeye’s experience and expertise put clients’ minds at ease. The Birdeye dashboard simplifies managing high-volume clients by surfacing insights. We are thrilled to have you join us today. Ultimately, we will discuss leveraging automation to overcome some of these complexities and reduce client churn.

Healthcare 59

Healthcare How To Hospitality System 59

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 110

Travel Marketing Social Media Hotels 110

Magellan Solutions

APRIL 24, 2024

This approach ensures we’re always ready to adapt to our client’s needs, maintaining efficiency without compromising service quality.” Our model’s core is a dedicated agent team, which provides our clients with a consistent and personalized service experience.

Ecommerce 52

Ecommerce Sales Data Resources 52

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Industry Customer Experience Self Service 111

ShepHyken

JULY 15, 2022

The stakes have effectively been raised, and they’ll continue to go up for product brands, service providers, and client-based companies alike. . We’ve entered a new era of service where businesses that are serious about scaling and retaining their customers — especially small businesses using continuity models (e.g.,

How To 130

How To Video Social Media Training 130

2020 Research

AUGUST 4, 2023

Our Around the Globe series takes us to Munich, Germany where we chat with Anna Eibach, Director of Client Solutions. Learn about Anna’s purpose and values and get a glimpse on her thoughts about working internationally in the Q&A below. Since joining Sago, Anna has worked in New York, London, and now Munich!

Culture 98

Culture Interaction 98

Magellan Solutions

SEPTEMBER 14, 2023

Inbound support services, such as inbound telemarketing and inbound call centers, serve as tools for improving client engagement. These services give the demands and desires of the client priority. They also make clients feel important and understood. It guarantees that clients get efficient and accurate advice.

Customer Engagement 98

Customer Engagement Engagement e-support Call Center 98

CSM Magazine

AUGUST 23, 2023

The solution will enable Kura to offer its clients – including leading energy and financial services companies – complex inbound and outbound contact centre services on a robust platform with options to add services such as speech analytics, digital and social channels and secure PCI payments as required.

Customer Experience 52

Customer Experience ROI Innovation Financial 52