GlowTouch

OCTOBER 16, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

AUGUST 26, 2020

Should you invest in enhanced security to keep your customers’ confidential information secure? Could you streamline and optimize your fulfillment process, perhaps by developing an omnichannel strategy? Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JULY 6, 2020

We specialize in helping clients obtain the highest return on their investment by offering omnichannel customer and technical support as well as results-driven solutions such as database management, back-office processing, live chat support services, and much more! 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

OCTOBER 16, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

LiveChat

OCTOBER 31, 2019

All organizations should take these steps to ensure they have the best possible data: Collect, cleanse, and organize customer data from multiple sources to create 360-degree customer profiles, so you can deliver relevant and seamless omni-channel customer experience. Automation doesn’t have to mean robotic.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

GlowTouch

DECEMBER 4, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

JUNE 12, 2020

The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

AUGUST 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

FEBRUARY 16, 2021

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-12-10 14:24:10 2021-01-19 08:46:34 Customer Service Trends for 2021 7 Questions to Ask Your Customer Support Vendor.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

JULY 10, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

Comm100

MAY 13, 2020

Research shows that companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement. Shopping for an omnichannel solution can be intimidating. Shopping for an omnichannel solution can be intimidating.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

GlowTouch

JULY 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JUNE 18, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

APRIL 24, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JUNE 26, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

APRIL 16, 2021

The SaaS industry saw rapid growth in 2020, and that should continue this year. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 2, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

LiveChat

JANUARY 20, 2017

It’s the era of omnichannel customer service. Trend #1: Cross-channel CRM integrations. Self-service is one of the main trends in the customer service industry as it brings many benefits: reduced costs, increased productivity and high return on investment. Besides, people hate to waste time!

Self Service 28

Self Service Trends Customer Service Customer Experience 28

GlowTouch

SEPTEMBER 22, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

SEPTEMBER 18, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Management 52

Management Return on Investment Feedback Communication 52

GlowTouch

NOVEMBER 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales? Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

APRIL 27, 2021

Gartner predicts that global spending on this technology will reach $81 billion this year, an 18% increase from 2020. In fact, spending on hearables increased by 124% in 2020, with much of that spike fueled by the pandemic and remote workers who updated their headphones for use in business-related video calls.

Trends 52

Trends Technology Fashion Sports 52

GlowTouch

SEPTEMBER 17, 2019

It’s easy to see that live chat provides an outstanding return on investment (ROI) for companies. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Conclusion.

ROI 73

ROI Company Multi-Channel Return on Investment 73

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

GlowTouch

APRIL 2, 2021

In a recent interview, Jun Li, an associate professor of technology and operations at the University of Michigan , said that the pandemic reinforced existing habits that favor online purchasing: According to Adobe Analytics, in-store traffic decreased; Black Friday in 2020 set an online sales record of $9 billion, a 22% increase over 2019.

e-support 52

e-support Contact Center Return on Investment Trends 52

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Continued evolution to being truly customer-centric. deploying AI to automate touchpoints.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. Sales Automation Tools 2020. Work with GlowTouch. Need More Help? About GlowTouch.

Tools 52

Tools Self Service CRM Infographics 52

eGain Blogs

MAY 18, 2022

But if you now look at the last few years, at 2019, 2020, 2021 Forrester index, the government sector is scoring the lowest in citizen experience (in the business sector it’s customer experience, here it’s citizen experience). So, it is basically presented in an omnichannel way.

Self Service 90

Self Service Government Case Study ROI 90

NobelBiz

FEBRUARY 23, 2023

UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. To provide an analogy, the options provided by UCaaS solutions to employees are based on the same logic of efficiency and productivity as the omnichannel logic that is already in use for contact center agents.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

JUNE 7, 2021

UCaaS solutions can enable omnichannel communication or augment core customer services with artificial intelligence analytics. To provide an analogy, the options provided by UCaaS solutions to employees are based on the same logic of efficiency and productivity as the omnichannel logic that is already in use for contact center agents.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52