GlowTouch

OCTOBER 16, 2020

The benefits of quality customer support , including improved brand credibility, increased sales, and customer retention, should make service a front-burner topic, but that is not always so. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices.

Training 52

Training How To Contact Center Return on Investment 52

LiveChat

OCTOBER 31, 2019

Build an entire series of emails that are sent sequentially, explain more of the product features that specifically help them, and push them further into the sales funnel. While email automation can be used at various points during the sales process, it is also a powerful tool to use after the sale in a welcome program.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

GlowTouch

OCTOBER 16, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

AUGUST 26, 2020

Should you invest in enhanced security to keep your customers’ confidential information secure? Could you streamline and optimize your fulfillment process, perhaps by developing an omnichannel strategy? Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JUNE 12, 2020

Businesses endeavour to improve sales by earning customer loyalty and creating a brand image through quality support. The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. Transfer the query to a different support team or sales team. Tonya Morgan. Tonya Morgan.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

DECEMBER 4, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

FEBRUARY 16, 2021

The old sales saying is “fish where the fish are,” and with this age group being the bulk of the consumer market, the bulk of the advertising will be aimed at this audience. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

JULY 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JUNE 18, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JUNE 26, 2020

You want your team to continue to meet business goals, create a positive customer experience that leaves a lasting impression, and secure sales. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

APRIL 24, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

APRIL 16, 2021

The SaaS industry saw rapid growth in 2020, and that should continue this year. Post-sale proactivity works wonders. Customer support begins almost immediately after the sale. If you cannot convert customers from one-time sales into repeat purchasing, then chances are that you are missing something.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 2, 2020

Whether on a support or sales page, the chat message could be, “ Have a question about X? On your client’s landing page, the message should focus on sales. We help clients effectively scale their operations and seamlessly integrate customer success across their channels, platforms, and devices. Click and we can answer it!”

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

SEPTEMBER 22, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

NobelBiz

MAY 9, 2023

Without even diving into the technology or settings, the simple fact of introducing an autodialer in its most simplistic form can bring a tremendous return on investment. This can be useful in targeted sales approaches or customer service scenarios where agents need to familiarize themselves with the customer’s background.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

GlowTouch

SEPTEMBER 18, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Management 52

Management Return on Investment Feedback Social Media 52

GlowTouch

SEPTEMBER 17, 2019

Clearly, chat is the preferred channel for customers, because it’s quick and easy. Your business can benefit from lower costs, increased loyalty, and higher sales. The Best Channel for Customers. Chat Improves Customer Loyalty and Sales. But did you know chat brings tremendous opportunity to also increase sales?

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

NOVEMBER 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-11-06 15:42:00 2020-12-10 14:59:37 What Happens if You Fail to Plan for Holiday Sales?

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

APRIL 2, 2021

In a recent interview, Jun Li, an associate professor of technology and operations at the University of Michigan , said that the pandemic reinforced existing habits that favor online purchasing: According to Adobe Analytics, in-store traffic decreased; Black Friday in 2020 set an online sales record of $9 billion, a 22% increase over 2019.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. Sales Automation Tools 2020. Work with GlowTouch. Need More Help? Tonya Morgan.

Tools 52

Tools Self Service CRM Infographics 52

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Continued evolution to being truly customer-centric. deploying AI to automate touchpoints.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52