GlowTouch

OCTOBER 16, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

OCTOBER 15, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

JULY 6, 2020

We specialize in helping clients obtain the highest return on their investment by offering omnichannel customer and technical support as well as results-driven solutions such as database management, back-office processing, live chat support services, and much more! 7 Questions to Ask Your Customer Support Vendor.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

DECEMBER 4, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

FEBRUARY 16, 2021

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan 2020-12-04 16:30:08 2020-12-08 09:32:19 7 Questions to Ask Your Customer Support Vendor.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

JUNE 12, 2020

The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. Continued improvement in skillsets that are not equally matched with the latest technology is frustrating—for both agent and customer. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

AUGUST 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

JUNE 18, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

APRIL 24, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JUNE 26, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

APRIL 16, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Customer Support Trends in the SaaS Industry. The SaaS industry saw rapid growth in 2020, and that should continue this year. Companies in this space are influencing their own success, and customer service is among the key components.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 2, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

SEPTEMBER 22, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

SEPTEMBER 18, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Management 52

Management Return on Investment Feedback Social Media 52

GlowTouch

NOVEMBER 13, 2020

Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan. Tonya Morgan. Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

APRIL 27, 2021

Gartner predicts that global spending on this technology will reach $81 billion this year, an 18% increase from 2020. In fact, spending on hearables increased by 124% in 2020, with much of that spike fueled by the pandemic and remote workers who updated their headphones for use in business-related video calls.

Trends 52

Trends Technology Fashion Sports 52

GlowTouch

SEPTEMBER 17, 2019

Customers are saying they want live chat–if you give it to them, they will give you more of their business. It’s easy to see that live chat provides an outstanding return on investment (ROI) for companies. Customers say live chat is the easiest and fastest way to interact with a live person. Conclusion.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

APRIL 2, 2021

In a recent interview, Jun Li, an associate professor of technology and operations at the University of Michigan , said that the pandemic reinforced existing habits that favor online purchasing: According to Adobe Analytics, in-store traffic decreased; Black Friday in 2020 set an online sales record of $9 billion, a 22% increase over 2019.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

JANUARY 15, 2021

At GlowTouch we provide outsourcing solutions for contact centers and technology by using our specialized knowledge in omnichannel customer and technical support to problem solve, deliver an exceptional customer experience, and prioritize upselling. hubspot.com – Customer Self-Service. Sales Automation Tools 2020.

Tools 52

Tools Self Service CRM Infographics 52