ReviewTrackers

JUNE 22, 2018

Fortunately, social media allows you a direct way to strengthen connections with your fans and repair your reputation with customers who may have had a less than stellar experience. Listen to customers on social media. Listen to customers on social media. Include Online Reviews in Your Social Media Strategy.

Social Media 56

Social Media Customer Retention Consumers Retail 56

ReviewTrackers

JULY 23, 2018

You have already planted your business flags on popular social media properties. Now, it’s time to grow your social media presence, drive engagement, and get real results that can impact your bottom line. 7 Social Media Marketing Strategies to Drive Results . 1: Come Up with Your Social Media Game Plan.

Social Media 63

Social Media Strategy Marketing Multi-Channel 63

Lumoa

DECEMBER 19, 2023

Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts. This involves analyzing information from various sources, including customer reviews, surveys, and social media conversations.

Analysis 208

Analysis Social Media Trends Feedback 208

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Net Promoter Score 49

Net Promoter Score eBook Social Media Effort Score 49

NetBase

NOVEMBER 5, 2018

Social media listening makes the effort much more manageable, but only when you know what to look for – and how. Had you read our 2018 European Luxury Accessories Report , you’d already have that answer – and many more besides, but let’s assume you haven’t seen it yet. Revisiting Misguided Social Sentiment: Cairo & Beyond.

Social Media 56

Social Media Apparel Culture Exercises 56

ShepHyken

JUNE 15, 2018

This week we feature an article by Ayush Chaudhary who writes about the social media customer support experience. Social customer service allows you to take the interactions with your customers to an even higher level. – Shep Hyken. Setting up this process for your social media customer support is not trivial, obviously.

Chatbots 76

Chatbots Social Media Healthcare Study 76

Forrester's Customer Insights

OCTOBER 10, 2018

This blog post is part of Forrester’s Holiday 2018 retail series. Despite news of brands such as Nike, Adidas, Allbirds, and SeatGeek successfully selling on social networks, social media is still not a place that consumers buy products and services.

Social Media 43

Social Media Consumers Retail Brands 43

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 105

Contact Center Report Customer Journeys Customer Centricity 105

Wired and Dangerous

JANUARY 1, 2018

Welcome to 2018! Today, internet connections, whether blogs tweets or other forms of social media, have five times the impact of traditional word of mouth. Recent research from Customer Relationship Magazine states “68% of online users check out companies on social media before buying. Chip and John.

Social Media 70

Social Media Policies Advertising Connections 70

CX Journey

DECEMBER 20, 2017

This means making yourself available where your audience is comfortable, whether that’s the phone, a certain form of social media, or face-to-face. Social media Think of your social media presence as an extension of your website.

Communication 137

Communication Brands Social Media Touchpoint 137

ShepHyken

JUNE 8, 2018

Consumer empowerment (social media has consumers publicly sharing stories about buying experiences) is diluting customer loyalty to brands and raises expectations about post-purchase support. Without skipping a beat, we posted about it on social media. In 2018 customer support spans so much more than help@yourcompany.com.

Social Media 75

Social Media Video Case Study Customers 75

GetFeedback

NOVEMBER 7, 2019

Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. A 2018 study by Marketing Dive showed that 75% of Gen Z shoppers (those between the ages of 18 and 25) turn to eCommerce to make most purchases.

Ecommerce 249

Ecommerce Social Media Competitive Advantage Study 249

Grade.us

DECEMBER 20, 2018

The Best Influencer Marketing Blogs of 2018. Visit this blog to find in-depth posts on everything influencer marketing. The Top 10 Breakout Influencers of 2018 2018’s Best Influencer Campaigns: 21 Case Studies On Top Brands, Influencers, and More 7 Tips For Designing the Perfect Sponsored Instagram Story.

Resources 47

Resources Tools Marketing Case Study 47

ShepHyken

MAY 28, 2018

My Comment: Bruce Turkel is a branding expert and writes a weekly informative and often entertaining (and sometimes edgy) blog post. Is Your Social Media Customer Service Helping or Hurting Your Customer Experience? My Comment: Social Media Customer Service (Also known as Social Customer Care) continues to grow in popularity.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. These are just a handful of the channels that keep your social team busy. This article is going to discuss 3 ways the addition of a private, online customer community can help boost your brand, provide some focus for your social team, and make life easier for your customers.

Social Media 40

Social Media Strategy Conference B2C 40

ShepHyken

APRIL 13, 2018

These reasons are reflected by the CCW Executive Report on Contact Center Priorities for 2018, where increasing the “voice of the customer” strategy is the #3 contact center priority this year. Polls can be implemented on your website, through social media, and even by text. Social Media.

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

ShepHyken

JULY 28, 2017

Online sales are expected to grow to more than $400 billion by 2018. On the other hand, Facebook, which has long been the dominant player in the social media space, is apparently not resting on its laurels but is instead listening to its customers. The post Guest Blog: Becoming a Blockbuster?

Retail 79

Retail Social Media Travel Consumers 79

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Grade.us

NOVEMBER 9, 2018

Content, SEO, email marketing, unpaid social media. A display ad on your favorite blog has something in common with a full page magazine spread, and the ads showing up on YouTube don't look too different from the same TV ads your grandpa muted all his life. 2018's Best Digital Advertising Blogs. And this year?

Advertising 26

Advertising Resources Tools Social Media 26

GetFeedback

JANUARY 3, 2019

After all, what a customer says directly to you may be different than what they say on a social media platform. Your plan for listening should include the channels where customers regularly give feedback (surveys, social media platforms, support chats), as well as how often you’re responding to and searching for this feedback.

Voice of Customer 239

Voice of Customer Data Customer Service Net Promoter Score 239

ShepHyken

MARCH 23, 2018

Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. Situation : A top goal for 2018 is hiring key talent. Impact: Employees with an emotional connection to their work are more productive.

Communication 82

Communication Leadership Airlines Social Media 82

Grade.us

MAY 29, 2018

It's not really all that common to see reviews used proactively, which is why social media sharing is so important. Which social media sites allow you to share your customer reviews? As of January 1, 2018, LinkedIn has 500 million users. I focused primarily on mainstream social media sites.

Social Media 38

Social Media How To Groups Video 38

NICE inContact

MAY 16, 2019

Then we compared these results to what over 2,400 customers actually reported in our 2018 benchmark. There were also notably large gaps in the responses regarding email, text, and social media. appeared first on NICE inContact Blog. phone, chat, IVR).

Net Promoter Score 136

Net Promoter Score Contact Center Social Media Chatbots 136

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

NICE inContact

JANUARY 30, 2018

Are you one of the almost 40% of organizations that say reducing effort to improve the customer experience is their primary contact center goal for 2018? As a matter of fact, the number of channels is growing, as Web Chat, SMS and Social Media become mainstream channels of choice with our younger digital-native generation.

Contact Center 186

Contact Center System Self Service Omni-Channel 186

transcosmos Information Systems

MARCH 20, 2018

Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1. billion people use at least one messaging channel on their smartphone this 2018. The post 5 Customer Service Trends to Get More Business Traction this 2018 appeared first on transcosmos.

Trends 76

Trends Customer Service Self Service e-support 76

GetFeedback

MAY 5, 2019

Some other fast ways of getting in touch with customers when you want to hear from them are social media pages and messaging apps, but make sure to do it moderately. Introducing Plenti Reward system that lasted from 2015 to 2018, American Express has let their clients earn and redeem loyalty points.

Sales 277

Sales Loyalty Programs Social Media Policies 277

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. You can see the full list of winners here. References.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

Comm100

NOVEMBER 29, 2021

In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence. Omnichannel platforms connect all the key digital supports channels into one unified console, pulling together data from live chat, social media, ticketing, email, and SMS.

Trends 214

Trends Customer Service Chatbots Omni-Channel 214

ShepHyken

JANUARY 5, 2018

Customer service channels like phone, email, live chat and even social media have been popular ways businesses are multiple channels to support customer needs. Read Shep’s latest Forbes Article: Ten Customer Service And CX Predictions For 2018. There’s one that is missing. Text Messaging.

Customer Service 80

Customer Service Poor Customer Service Multi-Channel Study 80

Russel Lolacher

DECEMBER 20, 2021

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. Responding to TranBC blog comments.

Customer Care 98

Customer Care Transportation Social Media Government 98

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Prerequisites : None.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Prerequisites : None.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Prerequisites : None.

Social Media 40

Social Media Case Study ROI Course 40

NICE inContact

JULY 25, 2019

Recognition can come in the form of giving an agent a shout out on social media, a close parking spot, a thank you note, virtual coinsfor winning a challenge, or virtual badges for excelling at a task. The post Five Tactics to Retain Your Top Call Center Agents appeared first on NICE inContact Blog. 2) Ask for Feedback.

Call Center 141

Call Center Gamification Contact Center Social Media 141

CSM Magazine

JUNE 27, 2018

Listed below are the seven best website builder software of 2018: 1. Website builder has plenty of unique features to support social media integration, which makes it easy to drive traffic through social media advertising and search engines. Reliable hosting and social integration supports are available too.

Software 40

Software Social Media e-support Advertising 40

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98