2018 Blog Competitive Advantage Social Media 
Lumoa
JANUARY 9, 2018
Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018?? How to overcome those challenges? Customers want you to know them.
GetFeedback
NOVEMBER 7, 2019
Constant online interaction and social media engagement has piqued our need for visual stimulation and trained us to assimilate more imagery than ever before. A 2018 study by Marketing Dive showed that 75% of Gen Z shoppers (those between the ages of 18 and 25) turn to eCommerce to make most purchases. Try us out for free today.
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ShepHyken
MARCH 23, 2018
Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. Situation : A top goal for 2018 is hiring key talent. Impact: Employees with an emotional connection to their work are more productive.
Avaya
JANUARY 14, 2019
This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. can wield more influence than any advertising campaign or marketing program, thanks to social media, mobile messaging, and Web-based ratings. Here’s Why You Should Be appeared first on Avaya Connected Blog.
Lumoa
OCTOBER 31, 2018
Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. ChipRBell | blog “We will continue to struggle with the proper balance between technology and people.
Eptica
DECEMBER 20, 2017
Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. How can they overcome these challenges and ensure that customer experience delivers competitive advantage to the business? Have a great holiday and see you in January!
datastax
JULY 16, 2019
As such, it comes as no surprise that eCommerce sales grew 15% in 2018 and the global retail eCommerce market is expected to reach $4.9 trillion by 2021. . When customers have poor experiences, they’re four times as likely to look for substitutes. Better control of data. Walmart’s Secret to Delivering a Winning Customer Experience (Webinar).
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