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Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report

Comm100

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

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5 Customer Service Trends to Get More Business Traction this 2018

transcosmos Information Systems

Over the recent years, the focus has been on enhancing customer support in every contact point so that the overall customer experience is always a positive one. Here are the top five trends for customer care service that will take your business to greater heights in 2018 and beyond: 1. Artificial Intelligence Solutions.

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What is Call Queuing and Why Does It Matter?

NICE inContact

In our 2018 Customer Experience (CX) Transformation Benchmark survey , 66% of the 2,400 customers we polled told us that—despite all the other channels available to them—their top preference to connect with a company remains a phone call with a live agent. What is a call queu e ? appeared first on NICE inContact Blog.

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How to Improve Your Customer Satisfaction Score (CSAT) Score

GetFeedback

To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. Customers change: E xisting customers leave, and new ones come along. The post How to Improve Your Customer Satisfaction Score (CSAT) Score appeared first on GetFeedback Blog. Connect with her: www.cx-journey.com

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7 Best Website Builder Software of 2018

CSM Magazine

Listed below are the seven best website builder software of 2018: 1. Also, it offers quick and simple e-Commerce solutions which allows you to trade products and take payments easily. In addition, website builder has a 24/7 customer support which can provide you with assistance while you’re making your website. Website Builder.

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What We Built in 2018: Text Analytics, Enhanced Survey Platform & More

Wootric

Last year we blogged about how Wootric prioritizes people, product and process to build products that our customers love. While most of this feedback has been collected through surveys, a significant portion came from support chats, social media and phone surveys. survey responses and online reviews) into the platform.

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How to Improve Credit Union Member Engagement

Comm100

To deliver on this expectation, member support is key. While telephone and in-branch support will always have their place, credit unions must now also embrace digital channels like live chat and chatbots to cater to their current members’ rising digital expectations, as well meet their future members’ digital needs. Table of contents.