LiveChat

JULY 20, 2016

Karolina Urbańska, LiveChat’s Product Owner, shared some great insights into how we come up with new feature ideas and how they are brought to life. See how we tackle software development at LiveChat, what methodology we use to prepare our customer service software and what results we are getting.

Software 28

Software Feedback Groups Survey 28

LiveChat

APRIL 3, 2017

After one Amazon customer had his PlayStation gaming console stolen from his front porch before getting home to bring it inside, he felt defeated. Amazon is willing to sacrifice short-term profitability for long-term success. The post 10 Top Business Lessons Small Businesses Can Learn from Amazon appeared first on LiveChat.

e-support 51

e-support Retail Customer Service Representative Innovation 51

LiveChat

DECEMBER 6, 2019

Unboxing videos give people a way of viewing what’s inside. For promoting their new product, Nike partnered with the YouTube channel, “What’s Inside?” The channel creates videos where they cut apart everyday objects to show what’s inside. You cannot realize any success online without knowing your customers.

Marketing 36

Marketing Customer Experience Social Media Video 36

LiveChat

OCTOBER 12, 2015

Here’s the proof in form on business quotes from very successful people along with the lessons that come from them. For a successful entrepreneur it can mean extreme wealth. Some people think that having a successful business means living the dream and enjoy the benefits all day long. You need to know the market inside and out.

Course 28

Course Culture Trends Sales 28

LiveChat

JULY 20, 2018

You’re trying to get inside the head of your audience to determine what’s important to them and what they look for in a brand they’ll be loyal to. The post Designing a Content Marketing Strategy to Boost Customer Loyalty appeared first on LiveChat. Be clear about your purpose. Leverage your core values.

Loyalty 37

Loyalty Strategy Marketing Sports 37

LiveChat

NOVEMBER 7, 2017

In LiveChat you have the ability to make notes about customers inside the app. In each study, however, those who wrote out their notes by hand had a stronger conceptual understanding and were more successful in applying and integrating the material than those who used took notes with their laptops.

Meeting 28

Meeting Study Social Media Travel 28

LiveChat

SEPTEMBER 16, 2016

At LiveChat, Drego, our support hero, besides helping customers also hosts LiveChat webinars every once in a while. For the whole day employees could put their everyday work aside and focus on their own projects regarding LiveChat. Your employees should know best what’s happening inside the company.

Employee Engagement 28

Employee Engagement Engagement Feedback Travel 28

LiveChat

DECEMBER 7, 2018

Being a fundamental part in the structure of a successful email campaign , a subject line needs to act as the cliffhanger in a story, which is carried forward by the email copy. Hint what your subscriber will get inside by opening your email, so as to heighten interest. ONE day left to scare yourself silly! ”.

Tips 28

Tips Apparel Ecommerce Brands 28

LiveChat

AUGUST 8, 2017

Read the post about Success Quotes to Keep You Moving Forward to Your Goals. I haven’t met a successful person who wouldn’t be confident. I’m not saying successful entrepreneurs are not full of doubts inside. On the contrary, I met a successful person who started to doubt in himself and began to make mistakes.

How To 56

How To Tips Exercises Travel 56

LiveChat

JANUARY 23, 2020

If there’s a blueprint for a successful community, it’s theirs with Arielle at the wheel. In fact, it’s one of the most common use cases of our community at LiveChat. That’s why it’s easier to get such priceless information from inside the community instead of an email survey. Collecting customer feedback.

Brands 28

Brands Gamification Groups Feedback 28

LiveChat

DECEMBER 6, 2019

Unboxing videos give people a way of viewing what’s inside. For promoting their new product, Nike partnered with the YouTube channel, “What’s Inside?” The channel creates videos where they cut apart everyday objects to show what’s inside. You cannot realize any success online without knowing your customers.

Marketing 28

Marketing Customer Experience Social Media Video 28

LiveChat

NOVEMBER 19, 2015

One of the first signs of NASA’s social media success happened when Veronica McGregor, who is the head of communications at NASA’s Jet Propulsion Laboratory, came up with the idea to report on the Phoenix lander in a unique way. What made the 1st person reporting so successful? How do they do it? Finding the right voice.

Social Media 28

Social Media Strategy Sports Guidelines 28

LiveChat

JANUARY 30, 2019

Successful rebranding goes beyond aesthetics and coming up with a new logo to appear fresh and relevant in the ever-changing world. This polysemy was quite intentional and might be the essential component of the logo’s success. After all, that is a sign of success and every brand’s ambition. The list can go on and on.

How To 35

How To Brands Travel Banking 35

LiveChat

JUNE 12, 2018

Thanks to a successful YouTube SEO strategy , some companies have made it to the first page and in this step-by-step guide, we’ll show you how to do it. I bet you’ve guessed what they sell; backpacks and everything that goes inside! The post YouTube SEO Tips: How to Rank Your Video Higher appeared first on LiveChat.

Video 31

Video Tips How To Entertainment 31

LiveChat

MAY 25, 2018

Custom printing and warehousing company Printful has a closed Facebook group for their registered users called “Printful Insiders.” The post 8 Lead Nurturing Email Alternatives Worth Exploring appeared first on LiveChat. Just like it’s not enough to collect customers’ email addresses to sell them products, it’s.

Social Media 28

Social Media Apparel Communication Connections 28

LiveChat

AUGUST 26, 2019

We all know customer service is the core of a successful business. When you log in to the application, you see the main dashboard, which is known as LiveChat Home. LiveChat Home is always available after you click a Home image in the menu. So, what do you want to measure with LiveChat? We hope you feel comfortable there.

ROI 57

ROI Measurement Customer Service Management 57

LiveChat

AUGUST 25, 2015

One way to get people talking about your product is to make them feel like insiders or create something remarkable that makes them look clever or interesting for sharing. On their blog we can find interviews and case studies of successful sites. Will it blend? Ever heard of the video series Will it blend?

How To 28

How To Advertising Entertainment Video 28

LiveChat

AUGUST 25, 2015

One way to get people talking about your product is to make them feel like insiders or create something remarkable that makes them look clever or interesting for sharing. On their blog we can find interviews and case studies of successful sites. Will it blend? Ever heard of the video series Will it blend?

How To 28

How To Advertising Entertainment Video 28

LiveChat

FEBRUARY 27, 2018

Let’s review a few that I’ve tested myself and can give you practical insights from the inside the tools. SE Ranking allows you to work on many projects within the same platform and measure the success of your online store. LiveChat also has its own built-in helpdesk and ticket system for all account levels. SE Ranking.

Tools 53

Tools e-support Social Media Ecommerce 53

LiveChat

JULY 4, 2016

The bottom line is that agents should feel responsible for the success of the customers. If you’re running a knowledge base in your company, make sure that you know it inside and out. The post 15 Customer Service Skills Agents Need appeared first on LiveChat. However, everyone makes mistakes from time to time.

Customer Service 47

Customer Service Knowledge Base Customers Training 47

LiveChat

NOVEMBER 30, 2018

If you want your business to climb the stairs of ultimate success and recognition, then it is time to pay attention to the seven alarming signs of a poor CX strategy which is keeping your business away from all the attention it deserves. Communication is one big word when it comes to an organization’s success.

Strategy 41

Strategy Social Media Customer Satisfaction Consumers 41

LiveChat

NOVEMBER 21, 2016

At LiveChat it looks like this: You can also personalize content and language for returning visitors. For example, in the LiveChat app you can change the look of the chat window so it better fits your website. Once we realized the key to success in communicating with customers is personalization , we changed the whole system.

Customer Experience 28

Customer Experience Customer Service How To Social Media 28

LiveChat

AUGUST 3, 2018

However beneath that sheen of success, we don’t get to see the thousands of hours spent in building businesses that are ready to weather any storm, withstand intense competition, and please the most exacting customer. If I expect to search, browse or shop in my car, on my couch or inside a mall, the average customer is no different.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28

LiveChat

MAY 4, 2016

At least the ones that want to be incredibly successful, win big and don’t let their competition get ahead. General meetings inside the company are the biggest waste of time and the most boring thing ever. Let me try this on our product: LiveChat is the easiest way to contact with your customers. Harvey Specter is a bad-ass.

Sales 28

Sales Meeting Tips Communication 28

LiveChat

APRIL 5, 2016

Inside the cage he is at least safe from people. The post A Quick Course of Lion Taming: How to Turn Customer Complaints into Compliments appeared first on LiveChat. Now, if you see how important it is to deal with complaint right, let’s tame that lion together! Rule one: don’t show your fear. George Bernard Shaw.

Course 28

Course How To Call Center Social Media 28

LiveChat

AUGUST 26, 2016

Teach me how to use your favorite app : More of a task than a question, but it shows you how the candidate would approach a customer service situation with a product they already know inside and out. Responsibility : Agents should feel responsible for the success of the customers.

Customer Service 52

Customer Service Multi-Channel Customer Satisfaction Customers 52

LiveChat

JANUARY 4, 2019

Writing some posts in social media alone won’t guarantee the success of your offer. Just make sure that the inside of the book is as great as its cover and title. The post 10 Lead Magnets that Will Help You Grow Lead Database appeared first on LiveChat. If you remember that, you’re more likely to avoid too-long sentences.

e-support 50

e-support Infographics Tips Course 50

LiveChat

JULY 26, 2017

Unlike all the other platforms and social networks, where you have to spend countless hours trying to address your target audience, on Reddit, it can be found inside the appropriate subreddits. Inside the r/deals , you can promote your service or product to the people which are interested in becoming your customers.

Social Media 63

Social Media e-support Infographics Fashion 63