TechSee

MARCH 28, 2023

A few days ago, we hosted a webinar on the topic of Generative AI, Hype or Practical? Couldn’t make the entire webinar? To watch the webinar, check it out on demand here. The more frustrating you make the service journey, the more they will seek out a human to speak to. Users just want clear value in the process.

Call Center 109

Call Center Chatbots Technology Self Service 109

Totango

MARCH 30, 2021

Totango was fortunate to have the opportunity to speak with Wisr’s VP of Customer Success Christine Knific in a fantastic webinar about how the company tackled this tremendous task and came out on top. Watch the Webinar: Steps to Scale Your Customer Success Operations Overnight. 8 Steps for Scaling Customer Success.

Customer Success 118

Customer Success Customer Journeys How To Customers 118

Clarivate

APRIL 15, 2024

To assist, Clarivate hosted a webinar, Is AI the dawn of a new era for IP practitioners. Watch the on-webinar here: Is AI the dawn of a new era for IP practitioners? Watch the related webinar for more information: The Future of the IP Profession: Balancing the rise of AI with human expertise.

Strategy 59

Strategy Analysis Consulting Analytics 59

Interactions

MARCH 28, 2024

Watch the Webinar Utilization of Transformational Data: Data is the fuel for CX improvement and innovation. This comes as no surprise as 69% of consumers value having tech-driven consumer support options, such as virtual assistants, chat and chatbots, likely speaking to the preferences of the younger generations.

Contact Center 62

Contact Center Innovation Consumers Chatbots 62

Uniphore

AUGUST 12, 2021

View Webinar. An option to speak to an agent is essential, even if you’re trying to incentivize other avenues. By 2023, customers will prefer to begin 70% of self-service requests with conversational voice interactions. What Alexa's Smart Display Can Teach Your Call Center. How to build a smarter IVR with a multimodal user expereience.

User Experience 246

User Experience Virtual Agent Self Service Contact Center 246

Comm100

JULY 6, 2021

Task bots speak to visitors in a friendly and conversational tone. A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. Gaining new leads is essential to growing a business. Comm100 Task Bot can also be used for meeting bookings. Intelligent routing for helpful support.

Chatbots 251

Chatbots Sales eBook Resources 251

ECXO

FEBRUARY 14, 2022

A true global CX organization needs to speak and understand cultures, languages and differences. You are all invited to the open-access interactive webinar with 150 places available. You are invited to the open-access webinar. ECXO understands you, fluently. Share on facebook. Share on twitter. Share on linkedin.

Culture 98

Culture Case Study Employee Experience Innovation 98

NICE inContact

MARCH 5, 2019

Customers are speaking, and their voices have never been louder or clearer! In our upcoming webinar, Fulfilling Changing Customer Expectations with True Omnichannel , we’ll explore all this and more based on recently published Nice inContact research: the 2018 Customer Experience (CX) Benchmark report.

Self Service 169

Self Service Omni-Channel Chatbots Trends 169

Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. To learn more about Inbenta’s powerful customer service tool, join Inbenta for a webinar scheduled for 9 AM ET, Wednesday, February 14.

Interaction 52

Interaction Banking ROI Policies 52

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Want to learn more about proving ROI and getting executive team buy-in?

ROI 256

ROI Financial CEM Metrics 256

West Monroe

JULY 19, 2023

Watch now to hear West Monroe’s David McGraw and other industry leaders speak on how manufacturers can move to the next stage and create greater returns and uncover solutions to become more strategic with AI. But only 29% have so far elevated AI initiatives into formal plans or strategies.

Leadership 52

Leadership Industry Analysis Study 52

ClientSuccess

FEBRUARY 15, 2022

It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more. Webinar: Architecting Your Customer Success Interview Process. Customer Success + Marketing.

Customer Success 81

Customer Success Case Study eBook Touchpoint 81

NICE inContact

MARCH 14, 2019

The research speaks for itself. Register for our March 28 webinar: Making Customer Experience a Competitive Differentiator. But, on a positive note, a top-tier customer experience is equally impactful. 9 in 10 customers are willing to buy more from companies with an excellent customer experience. Here’s How to Keep Up.

Customer Expectations 171

Customer Expectations Contact Center How To ROI 171

CloudCherry

SEPTEMBER 19, 2018

Social media, online reviews, product ratings—these platforms have transformed into the customer’s soapbox, empowering them to speak freely about a brand’s strengths and faults. Webinar: 14 Hacks to Fast Track Your CX Budget Approval. Want to learn more about proving ROI and getting executive team buy in?

ROI 225

ROI Financial CEM Metrics 225

SurveyGizmo

JUNE 1, 2022

Because Alchemer powers so many Customer Experience (CX) programs, our Success Department spends a lot of time speaking with CX leaders. At Alchemer, we have been using webinars and blog posts to bring these CX success stories to you. Check out our webinar page to watch on-demand. Now, we want to make it even easier.

Tips 52

Tips Video Course Trends 52

Alida

JUNE 15, 2018

In a recent webinar , Marcus shared his thoughts on elevating the role of UX teams and the biggest trends shaping the industry. Speak the language of business. To show value and ROI, you need to speak the language of business, and that means we got to start talking about metrics” Marcus said. Start to benchmark and evaluate.

Tips 166

Tips User Experience ROI Trends 166

GetFeedback

SEPTEMBER 24, 2019

Speak to the unique value of each stakeholder . In fact, we recently partnered with our friends at Forrester and launched a webinar on how to build a simple and effective VoC program that impacts the bottom line. . The webinar covered: Why VoC is a critical pillar in a strong CX strategy.

How To 150

How To ROI Policies Analysis 150

Vonage

MARCH 26, 2018

Mobile apps and support portals provide customers with the tools to access round-the-clock service without ever needing to speak to a person. . And one of the most important aspects mentioned in relation to customer support was the ability to speak with a person when faced with more complex problems.

Interaction 159

Interaction Self Service Poor Customer Service Hotels 159

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

Customer Success 98

Customer Success Tips Guidelines Leadership 98

Heart of the Customer

NOVEMBER 28, 2017

Join me for a live webinar that I get to be a part of on December 13th at 11am PST/2pm EST. I will be speaking with Nicole Geosits, Manager of Customer Happiness at Acuity Scheduling, and Kaan Ersun, SVP of Marketing at Solvvy, for a Solvvy webinar sharing how you and your company can win more business […].

Marketing 74

Marketing Management Company Customers 74

Kayako

OCTOBER 8, 2015

Founder of CoSupport , and host of UserConf, the only customer support conference, Sarah Hatter will be joining Sarah Chambers, Head of Support here at Kayako for a webinar on Thursday 15th October to discuss the common communication mistakes support teams make. Secure your place on the webinar – click here to sign up now !

Self Service 120

Self Service Handbook Conference Communication 120

Education Services Group

SEPTEMBER 23, 2022

.): I think of participation bias to be in multiple forms of Voice of the Customer, from which customers choose to speak out in reviews, support, etc., and that those humans might be a specific segment that is motivated to speak out. . So, there are people, Marley and I are two of them, who are happy to speak our minds.

Customer Retention 52

Customer Retention Customers Survey Course 52

Clarivate

OCTOBER 19, 2023

Ezequiel Anokian, Bioinformatics Consultant in the Discovery and Translational Science (DTS) Consulting Services at Clarivate, described the families of methods in a recent webinar , with a particular focus on the rapidly evolving ML-based techniques.

Data 59

Data Return on Investment Consulting Examples 59

Confirmit

APRIL 22, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

Customer Experience 52

Customer Experience How To Customers 52

Confirmit

APRIL 3, 2020

Register to the webinar for your region. In this webinar, we’ll explore how you can understand the issues that cause roadblocks, pre-empt objections and speak the language of the wider business to gain buy-in and seek suitable alternatives. Voice of the Customer Featured Webinars. Australia: 28th April @ 11am AEST.

Customer Experience 52

Customer Experience How To Customers 52

ClientSuccess

JANUARY 25, 2021

Conferences and Webinars. Vendors have been asking customers to speak for them at conferences or on webinars for decades, so this one isn’t new. Webinar: How We Became a Customer-Obsessed Company. Webinar: Top 6 Trends in Customer Success.

Customer Retention 81

Customer Retention Customer Success Marketing Case Study 81

Totango

NOVEMBER 1, 2021

Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Here are some key takeaways from this great discussion and be sure to watch the full webinar below. 5 Key Takeaways.

Customer Success 85

Customer Success Tips Guidelines Leadership 85

CSM Magazine

NOVEMBER 24, 2021

Reuters Events are excited to announce the final service & experience webinar of 2021: ‘Supercharging Customer Care: Optimizing Experiences to Drive Business Growth’ featuring senior leaders from EXPO2020, Hootsuite, Getaline Ecommerce & Customer Service Culture! Register now to join live or pre-order the recording!

Customer Care 52

Customer Care Customer Experience Ecommerce Culture 52

Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. Webinars & Events Some event areas are limited to Khoros customers only. Communities. Community Analytics: Group Hub Name Filter We have added a filter for Group Hub Name.

Return on Investment 97

Return on Investment e-support Groups Contact Center 97

CSM Magazine

NOVEMBER 27, 2020

With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Reports from the front lines. However, finely-tuned conversational systems can.”.

Insurance 98

Insurance How To Chatbots Wait Times 98

ECXO

MARCH 21, 2023

A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, plus mentors fellow CX professionals to spread the power of customer experience!

Chief Customer Officer 52

Chief Customer Officer B2B Consulting Innovation 52

Kayako

OCTOBER 27, 2015

Last week, Sarah Hatter of CoSupport and Sarah Chambers of Kayako joined forces to present a fantastic live webinar about the top five customer support mistakes all businesses make, and how to conquer them. Sarah Chambers will also be speaking at UserConf in San Francisco on November 13 [ enter to win a free ticket ].

Self Service 120

Self Service Handbook Social Media Customers 120

DemandJump

JANUARY 8, 2021

Through once-weekly e m a ils the tea m speaks directly to their audience about the value of their product, while twice-weekly blog content speaks indirectly to the pain points of their audiences and provides actionable advice. In addition to a webinar once a quarter, they also routinely sponsor events and have booths.

Marketing 98

Marketing e-support Conference Social Media 98

Myra Golden

MAY 13, 2019

I can certainly let you speak to my supervisor, but you know what, Brendan? On Friday, May 31st at 1:00 pm ET I’m facilitating a webinar training to help you prepare your employees to get any angry customer to back down. See the webinar outline. Keep imagining with me for just another minute. Lauren just got a live one.

How To 78

How To Call Center Training Customers 78

AWS Machine Learning

MARCH 1, 2024

She speaks at internal and external conferences such AWS re:Invent, Women in Manufacturing West, YouTube webinars, and GHC 23. She speaks at internal and external conferences such as AWS re:Invent, AWS Summits, and webinars. In her free time, she likes to go for long runs along the beach.

Knowledge Base 111

Knowledge Base Chatbots Policies Government 111

Confirmit

MARCH 12, 2018

In this webinar, Claire Sporton, SVP CX Innovation speaks to some of the winners of the 2017 Awards to learn more about their Customer Experience program and the impact it has had on their business. Voice of the Customer Webinars. Most importantly (we think!)

Innovation 64

Innovation Customer Experience Customers 64

ChurnZero

AUGUST 6, 2021

Industry Webinars. And naturally, this list wouldn’t be complete without mentioning ChurnZero’s Resources comprised of guides, webinars, cheat sheets, eBooks, and more. . So, share your ideas, author content, host webinars, take on speaking opportunities, and be generous with your time. Customer Success Blogs.

Customer Success 98

Customer Success Course Competitive Advantage Resources 98