Kapta Customer Success

APRIL 8, 2024

Are you relying too heavily on cost-cutting to boost earnings instead of supporting your customer engagement teams’ efforts to retain and grow existing accounts?

Customer Engagement 59

Customer Engagement Engagement Customers CRM 59

Forrester's Customer Insights

APRIL 29, 2021

Changing buyer preferences and remote work have forced sales organizations to rethink how and where they sell. An insights-driven, team-oriented approach is needed to succeed. Learn more at next week's B2B Summit North America.

Sales 41

Sales B2B Customers Strategy 41

Totango

FEBRUARY 23, 2024

When you think about the opportunity for partnership between marketing and CS, it’s how you can retain that customer and increase their lifetime value. When you think about the opportunity for partnership between marketing and CS, it’s how you can retain that customer and increase their lifetime value.

Chief Customer Officer 91

Chief Customer Officer Customer Centricity Metrics CRM 91

Totango

FEBRUARY 9, 2024

In mathematical terms, GRR measures how much monthly recurring revenue (MRR) you retain each month after subtracting the effects of churn or downgrades to lower-priced products, but not the effects of upgrades. To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. Calculate it!

Metrics 108

Metrics Measurement Strategy Examples 108

Help Scout

AUGUST 22, 2023

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

Ecommerce 91

Ecommerce Customer Service Customers 91

Kapta Customer Success

OCTOBER 23, 2023

Current economic and market uncertainties mean companies are relying more heavily on their existing customer base to grow their businesses while retaining top talent is essential as competition for highly skilled account managers has increased. Retention has become increasingly important.

Engagement 59

Engagement Customer Base Management Marketing 59

kommunicate

FEBRUARY 26, 2022

That’s the only way to retain customers and continue to grow in this economic climate. Last Updated on February 26, 2022 Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. appeared first on Kommunicate Blog.

Chatbots 119

Chatbots Interaction Customer Service Company 119

Comm100

NOVEMBER 23, 2022

As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. More than just meeting customer expectations, personalization also offers businesses an opportunity to retain more of their existing customers. Personalized support through omnichannel expands.

Trends 206

Trends Customer Service Chatbots Omni-Channel 206

BirdEye

APRIL 2, 2024

By deleting a video, you forfeit all the watch time it accumulated, making it harder for your channel to gain visibility and grow. Unlisting a video makes it unavailable to browse or search on YouTube, but it retains all its historical data and watch time. Ever looked back at your early YouTube videos and cringed?

Video 111

Video Metrics Trends Data 111

Eptica

JULY 1, 2022

Author: Pauline Ashenden - Demand Generation Manager The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues. And while it has many similarities to its B2C cousin, it has its own particular challenges. Creating a framework for digital transformation.

B2B 71

B2B B2C Customer Service Trends 71

BirdEye

JULY 5, 2023

However, constantly acquiring new customers without investing in strategies to retain them can prove quite harmful to the bottom line. This blog helps you grow your business with relationship marketing. Customer acquisition is one of the biggest challenges and expenditures for businesses. And that is done with relationship marketing.

Examples 98

Examples Strategy Marketing Social Media 98

Kapta Customer Success

OCTOBER 18, 2021

Your key account management teams need to be talking to client contacts, managing the customer experience, and growing their book of business. The only way to meet your forecasted goals and retain strong business relationships is by giving your team the flexibility and resources they need to move forward.

Software 98

Software Resources Meeting Management 98

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. “Customer success is driving value to customers. Digital CS does not mean there is no need for human engagement.

Customer Success 103

Customer Success Effort Score Touchpoint Tools 103

West Monroe

APRIL 17, 2024

Talent and skill shortages continue to be a growing concern for manufacturers as they mature their digital capabilities. Beyond just the large and growing shortage of workers , there’s an equally troubling deficit of the digital skills needed to power the move toward smart manufacturing and Industry 4.0.

Leadership 59

Leadership Culture Competitive Advantage Study 59

ChurnZero

MARCH 10, 2022

Gain Grow Retain. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. Customer Success Network is a Customer Success community for CS professionals globally to network, to share best practices and to grow. Engage and learn from industry experts and influencers.

Customer Success 98

Customer Success Leadership Sports Resources 98

Kapta Customer Success

APRIL 17, 2023

This approach focuses on retaining existing customers to maintain and grow revenue. If you’re watching your budget right now like many companies, then maximizing customer lifetime value (CLV) is an excellent strategy to employ.

Strategy 52

Strategy Customers Company Customer Success 52

TechSee

OCTOBER 2, 2023

The rare 30-year customer embodies this loyalty, having been part of the company’s successes and growing pains. It’s a fundamental truth backed by decades of research – when mistakes happen, customers expect service providers to step up and help them make the most of their offerings.

Loyalty 124

Loyalty Customer Service Hospitality Customers 124

Totango

JANUARY 22, 2024

As the regulation and responsible application of generative AI in workplaces grows, CS teams will recognize AI as a serious partner for improving customer satisfaction, reducing churn, and driving revenue growth. Additionally, our CAB members are buzzing about AI. Retention is the new acquisition.

Customer Success 94

Customer Success Consulting Customers Leadership 94

Joe Rawlinson

MAY 15, 2023

A well-thought-out plan will also help you foresee and prepare for potential challenges, ensuring you can adapt and grow despite the obstacles. Effective Marketing and Networking Effective marketing is essential in attracting and retaining customers. Networking is another vital aspect of starting and growing a successful business.

Tips 78

Tips Financial Social Media Roadmap 78

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Your meticulously crafted character, equipped with powerful spells and enchanted weapons, ventured forth alongside a trusted party.

Leadership 98

Leadership Culture Communication Exercises 98

inSided

MAY 10, 2021

Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Breunsbach, Director of Customer Experience at Higher Logic and founder of Gain Grow Retain. In Episode 11 of The inSide Scoop on Customer Success , we tackle a very important topic: the Community Success Plan. No problem.

Customer Success 59

Customer Success Customer Experience Customers 59

ReviewTrackers

MARCH 31, 2021

In other words, to truly stand out from the competition and retain customers, insurers must look to offer more value and a simpler customer experience. In other words, to truly stand out from the competition and retain customers, insurers must look to offer more value and a simpler customer experience. Offer more than insurance.

Insurance 123

Insurance Customer Retention Industry How To 123

Think Customers

DECEMBER 16, 2022

Cost concerns are a growing CX priority in 2023 compared to 2022. Embracing digital and retaining top talent are among the top customer experience (CX) and employee experience (EX) trends we’re forecasting for 2023. A challenging labor market has made it increasingly hard to attract and retain quality talent.

Employee Experience 96

Employee Experience Engagement Brands Employee Engagement 96

delighted

MARCH 23, 2021

According to data curated by Harvard Business Review , onboarding a new customer is somewhere between 5x and 25x more expensive than retaining a customer you already have. According to data curated by Harvard Business Review , onboarding a new customer is somewhere between 5x and 25x more expensive than retaining a customer you already have.

Customer Retention 116

Customer Retention Strategy Net Promoter Score NPS 116

Think Customers

FEBRUARY 15, 2022

Now, on top of all this, a growing number of companies want employees not only to return to the office but to get vaccinated before they do. Now, on top of all this, a growing number of companies want employees not only to return to the office but to get vaccinated before they do. That’s where TTEC’s Retain 2.0 With Retain 2.0,

Contact Center 52

Contact Center Policies Brands Innovation 52

COPC

MARCH 11, 2022

Attracting & retaining top talent to meet service levels. The Great Resignation has made it significantly more challenging for many US firms to retain good talent and fill open positions. Managing/leveraging outsourced service providers. Contact centers have not been immune to this phenomenon. Why is this?

Contact Center 85

Contact Center Conference Training Call Center 85

Magellan Solutions

AUGUST 16, 2023

Believe it or not, retaining them takes a lot of energy! This is why there is a growing trend in finding approaches to listening to the voice of the customer through quick surveys and after-sales calls. How do you ensure their loyalty remains with your company? Strategize your loyalty Please plan, plan it well. Loyalty begins at home.

Strategy 52

Strategy e-support Call Center Loyalty 52

ShepHyken

MAY 24, 2021

With a growing number of consumers influenced by word-of-mouth, don’t let your customers slip away! Influencive) Here are some of the best customer retention techniques for startups in 2021, that’ll help you to not only retain and grow your customer base. Here are my top five picks from last week.

Customer Service 152

Customer Service Customer Retention Loyalty Retail 152

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. It can also quickly become a costly talent acquisition problem.

Contact Center 88

Contact Center Gamification Measurement Training 88

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them.

Chief Customer Officer 52

Chief Customer Officer Multi-Channel Knowledge Base Engagement 52

CSM Magazine

SEPTEMBER 22, 2022

Of course, every business wants to retain 100% of its customers (and increase the amount they spend!), With real-time verification checks and fraud reduction protocols when you use Yodlee ACH payment solutions, you can even optimize business security while reducing your spend and growing your customer base. Loyalty Incentives.

Customer Retention 52

Customer Retention Loyalty ROI Retail 52

Conversocial

SEPTEMBER 13, 2021

If you follow the Conversocial blog there are recurring regular themes: it’s easier and more cost-effective to retain customers than acquire new ones, existing customers are more likely to buy from a brand again and messaging channels are the most effective way to keep these retained and loyal customers engaged.

Customer relationships 59

Customer relationships Consumers Brands Customer Engagement 59

ChurnZero

FEBRUARY 14, 2023

It demonstrates how fast a company is growing. Customer Success metric 2: customer retention rate Customer retention rates measure a company’s ability to retain customers. Some Customer Success metrics are considered standard but there’s often more than meets the eye. In a sense, that’s what business is all about.

Metrics 94

Metrics Customer Success Net Promoter Score Company 94

Magellan Solutions

OCTOBER 17, 2023

There is a powerful tool that attracts and retains customers. It remarkably influences retaining clients and continuously bringing in new ones. We’ll explain how effective they are at retaining customers. Here’s a fun fact: existing customers bring in 68% of all new clients. So, what is direct marketing?

Marketing 52

Marketing e-support Customer Satisfaction Customer Retention 52

AWS Machine Learning

SEPTEMBER 27, 2023

MDaudit provides a cloud-based billing compliance and revenue integrity software as a service (SaaS) platform to more than 70,000 healthcare providers and 1,500 healthcare facilities, ensuring healthcare customers maintain regulatory compliance and retain revenue. can process scanned PDFs without manual review.

Healthcare 101

Healthcare Innovation Customers Financial 101

CSM Magazine

FEBRUARY 27, 2024

Helping Retain Knowledge As companies expand and change, the departure of employees can lead to the loss of expertise and institutional knowledge. In the changing world of business today, staying competitive requires a grasp of market trends, customer preferences and industry insights.

Innovation 52

Innovation Social Media Trends Industry 52

Totango

MARCH 8, 2022

A customer success community is a group of professionals who wish to grow in their customer success careers and share a common interest in helping clients achieve desired outcomes. Here’s our guide to the top customer success communities in 2022 and what they have to offer. Providing a forum to share CS strategies, tips, and best practices.

Customer Success 115

Customer Success Guidelines Social Media Tips 115