Gainsight

MARCH 8, 2022

Product release events come with a special kind of excitement, and today is no different. Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Unlock a New Pipeline Source with CSQL. Other key benefits include: .

NPS 98

NPS Effort Score Leadership Sales 98

Gainsight

NOVEMBER 28, 2023

MoveWorks implemented journey orchestration using the Gainsight platform to send personalized, automated emails at scale. Learn more about Gainsight’s generative AI feature set, including Customer Cheat Sheet.) Slick Integrations. in Customer Retention Costs Using Automation appeared first on Gainsight Software.

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Customer Retention Self Service Omni-Channel Customer Success 52

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. It’s vital to make sure to integrate new team members into your organization. to run the function.

Customer Success 52

Customer Success Management Effort Score Training 52

Gainsight

MAY 31, 2023

Gainsight CS and Gainsight Digital Hub (formerly inSided), have earned awards in several categories from leader in Community, Experience Management, Momentum, Enterprise, Mid-Market, and Best Relationship. Gainsight CS, the company’s customer success platform, has earned accolades from G2 in two different categories.

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Leadership Gamification Analytics Customer Satisfaction 52

Gainsight

MAY 24, 2023

By Nick Mehta, CEO, Gainsight NickGPT + way-too-many-shoe-changes + Taylor Swift + Digital Customer Success + the best community ever = Pulse 2023. Gainsight Digital Hub Digital Hub is one integrated experience for your clients—on the web and in-app—for knowledge base, self-service, community, product requests, Success Plans, and more.

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Self Service Knowledge Base Customer Success Sales 52

Gainsight

NOVEMBER 13, 2023

With this transformation in mind, Gainsight is thrilled to announce the official launch of Customer Communities: Engage and Retain Customers to Build the Future of Your Business , co-authored by Nick Mehta, CEO of Gainsight, and Robin Van Lieshout, Chief Strategy Officer at Gainsight — a book whose thesis lies at the heart of this paradigm shift.

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Engagement B2C Roadmap B2B 52

Gainsight

MARCH 20, 2023

By Tim Van Lew, Director of Customer Success Strategy, Gainsight Yes, it’s uncommon to see a year-in-review article in spring. That’s a big difference from the “ugly, complex, enterprise-only” name-calling that just isn’t true of the elegant, yet powerful, Gainsight platform that thousands of CS and Revenue teams are applying today.

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CRM Customer Success Strategy System 52

Gainsight

OCTOBER 4, 2023

Horizon AI is Gainsight’s integrated artificial intelligence. Launching Horizon AI Gainsight officially launched Horizon AI in Nov 2021. At Gainsight, we’re all in on generative AI.” The Next Generation of Horizon AI: Gen AI 2023 brought a wave of new AI innovations to the market and Gainsight was part of this wave.

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Net Promoter Score Self Service Marketing Analytics 52

Gainsight

MARCH 14, 2023

This article was written by Lila Meyer, Director of Global Education Services, Gainsight. Before moving into my current role as the Director of Global Education Services, I oversaw the Technical Communication and Community Management teams at Gainsight.

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e-support Resources Training Conference 52

Gainsight

NOVEMBER 16, 2023

Telefónica Germany is one of the leading integrated telecommunications providers in Germany. This was achieved by a completely new positioning and engagement strategy, by expanding its scope to product, innovation, and brand. Learn more about how Learnship leverages Gainsight CS and PX. appeared first on Gainsight Software.

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Telecommunications Contact Center Innovation Chatbots 52

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I knew forging a partnership with Gainsight would significantly accelerate Northpass’ vision.

Leadership 40

Leadership B2B Competitive Advantage CRM 40

Gainsight

SEPTEMBER 21, 2020

At Gainsight, we pride ourselves in using data to make better decisions for our customers and the community. Having completed 1000+ implementations at Gainsight, we have access to rich data and learnings to analyze how our Time To Value (TTV) has been trending over time and what causes delays in the metric.

Self Service 75

Self Service CRM Metrics Case Study 75

Gainsight

JANUARY 9, 2023

An excellent way to begin the new year, we’re ecstatic to announce that Gainsight has received its ISO 27001:2013 certificate. Gainsight’s performance meets the highest requirements in information security, and receiving ISO 27001 accreditation is another strong indication of this to clients and partners across the globe.

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Competitive Advantage Guidelines Groups System 52

Gainsight

JULY 7, 2023

Gainsight’s Digital CS package is for anyone with (or looking to add on) Gainsight CS who’s aiming to streamline their customer experience and looking to integrate additive digital capabilities on top of their current tech stack. Who’s the DCS Package For? How Does the DCS Package Drive Cohesive Customer Journeys? Here’s how.

Customer Success 52

Customer Success Self Service Touchpoint Customer Journeys 52

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . This is where we at Gainsight believe a great Customer Success Operations (CS Ops) team comes to the rescue. .

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Customer Success Management Marketing Analytics 105

Gainsight

MAY 23, 2023

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented around CS and supported by a new company-wide licensing option. It’s not just a team. So it’s complicated for the customer.”

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Customer Success Strategy Chief Customer Officer Conference 59

Gainsight

JANUARY 6, 2023

They’re investing in product experience (PX) and product-led growth (PLG) strategies to efficiently chart a path to durable growth—and smooth sailing when market conditions improve. The common thread between these three approaches is the product experience.” Product Experience . What Is Product Education?

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Resources Roadmap eBook Analytics 52

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way.

How To 52

How To NPS Effort Score Touchpoint 52

Gainsight

SEPTEMBER 8, 2023

That’s why Gainsight, in partnership with Benchmarkit (formerly called RevOps Squared), surveyed over 750 CS professionals to understand capacity and compensation trends across the org chart. Initially, it was seen as a support function, focused on resolving customer issues and ensuring they were satisfied with the product or service.

Customer Success 52

Customer Success Survey Chief Customer Officer Trends 52

Gainsight

JUNE 10, 2021

August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Gainsight product leadership took to the stage to unveil new Gainsight innovations that will supercharge the way you deliver outcomes along the customer journey.

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Innovation Customer Journeys Chief Customer Officer NPS 52

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. From the Index, three primary trends that companies are pointing their customer success teams and organizations towards emerged, and they deserve further highlighting: Integrating customer success into expansion and renewals.

Trends 52

Trends Net Promoter Score NPS Return on Investment 52

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. There are different paths towards product innovation. One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight.

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Roadmap Innovation Customer Journeys Analysis 59

Gainsight

JULY 25, 2022

But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness. If your product fuels critical business processes throughout your customer’s organization, then it becomes sticky—and so do your customers. They rely on your product. They rave about your product.

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Strategy Customer Success Roadmap Consulting 64

Gainsight

MARCH 7, 2022

Over the past few years, we’ve been keeping our eye on an incredibly positive trend in the most successful companies: closer, more collaborative relationships between Customer Success and Product teams. . At Gainsight, we believe it’s vital for these teams to partner— we always have, always will. Level 3: A few shared projects (e.g.,

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

West Monroe

NOVEMBER 20, 2023

Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. Are you extending the number of products within that customer base? Are you now extending the number of users?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

West Monroe

NOVEMBER 20, 2023

Nick Mehta, CEO of Gainsight and Dhaval Moogimane, Senior Partner and High Tech and Software Industry Leader at West Monroe, discuss how digital businesses prioritize customer success for Net Revenue Retention gains. Are you extending the number of products within that customer base? Are you now extending the number of users?

Customer Success 52

Customer Success Financial Metrics Multi-Channel 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” The addition of inSided to Gainsight’s existing portfolio of products created a market-leading Digital Customer Success solution.

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Industry Conference Fashion Customer Success 52

Gainsight

JULY 2, 2019

This year at Pulse 2019, Gainsight officially made our biggest product announcement ever. We unveiled the Gainsight Customer Cloud that includes incredible products like CS, PX, CX, CDP and RO—all purpose-built to drive customer success across the entire company. Gainsight for Microsoft Dynamics.

Customer Experience 70

Customer Experience How To Customer Journeys Touchpoint 70

Gainsight

JANUARY 13, 2022

As a multi-product system, Gainsight helps customers accomplish Customer Success (CS) by making decisions based on data that trigger appropriate actions. . To help you understand how we execute this variety of functions in a completely frictionless way, we’ve outlined the data architecture of Gainsight. Application Persistence.

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Data Report System Analytics 52

Gainsight

JUNE 20, 2019

Product analytics is a necessary part of modern product management. As agile working environments grow increasingly popular, product managers find themselves facing new challenges such as: Staying competitive in a constantly-shifting landscape. Personalizing product experience to fit a wide variety of use cases.

Analytics 45

Analytics Comparison Report Tools 45

Gainsight

MAY 3, 2023

Deepina Kapila, Head of Scaled Customer Experience, Miro We’re thrilled to host Deepina Kapila, Head of Scaled Customer Experience, Miro for her session: Product- and Sales-Led Growth—Embrace Both with Scaled CX. And what crazy costumes will Nick Mehta wear on the Pulse stage this year?

Chief Customer Officer 52

Chief Customer Officer Self Service Conference Customer Success 52

Gainsight

MAY 23, 2019

When it rains, it pours—products and features, that is! In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Gainsight PX.

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Effort Score Analytics Report Data 75

Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. How do you prioritize what feedback gets incorporated into the product roadmap? Read on to learn how these six product professionals listen and act on customer feedback. Chris Chumley.

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Feedback Roadmap ROI Case Study 117

Gainsight

MAY 7, 2020

As Gainsight has evolved, our clients have found that they are able to consolidate more and more of their customer journey in the platform, thereby saving time and money while making clients and teammates happier and more productive. post-case, post-sale, post-onboarding, NPS) and analysis into Gainsight.

Software 59

Software Customer Experience Survey Analytics 59

Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. UiPath has done an incredible job of integrating each part.

Customer Success 97

Customer Success Chief Customer Officer Customer Centricity Healthcare 97

Gainsight

JANUARY 5, 2021

Are our customer’s other tech platforms integrated? . And even more so when users are using different products. Knowing the customer data, such as how they are using those products, at what time intervals, and for how long, is imperative. That is where Gainsight PX comes in to alleviate that pain point for you.

Analytics 52

Analytics System Data Customer Success 52

Gainsight

APRIL 23, 2021

You’ve been an incredible friend to Gainsight and the whole CS community. Lastly, it was genuinely game-changing when I received final approval to proceed with Gainsight, which improved our business in so many ways. Before Gainsight, we had manual forecasting for end-of-month renewals. Nick: It’s a difficult place to be.

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Customer Journeys System Loyalty Programs Resources 76