Quadient

MAY 23, 2022

Quadient is a global leader in the document management industry. Recognizing the frequent and costly mistakes that occur at the fulfillment level at contact centers, the company has launched products that address the problems of communications management within the contact center environment. Resource libraries. Experience.

Contact Center 105

Contact Center Meeting Social Media Call Center 105

Clarivate

JANUARY 30, 2023

Dinesh Narayanan Kutty, Senior Director, Product Management and Gaurav Sawant, Associate Director, Service Operations at Clarivate reveal what IP and R&D teams need to know about SEPs and what it means for their SEP and IP strategies.

Telecommunications 52

Telecommunications Automotive Policies Healthcare 52

Zeisler Consulting

SEPTEMBER 27, 2023

In fact, as I’ve also mentioned , the largest part of your CX program—the part that should receive the most attention, the most effort, the most resources, time, and energy—should be your Process Engineering efforts. But, if I’d written my framework as a picture with cogs in a machine, the PE piece would by far be the biggest part.

Chief Customer Officer 72

Chief Customer Officer Customer Centricity Culture Resources 72

Circular Edge

JULY 28, 2022

In the current state of the market, not all cloud providers can step up to the challenge of providing an integrated offering, and that forces companies to manage more platforms than they want.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Circular Edge

JULY 21, 2022

Download this white paper to learn how implementing a comprehensive system like NetSuite can increase efficiencies in your business operations. As an entry-level accounting system, QuickBooks is a logical choice for small businesses and entrepreneurs looking for an easy way to track basic finances. And it works – until it doesn’t.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

Circular Edge

JULY 29, 2022

Download this white paper to understand many of the issues that manufacturers and distributors typically face, and why so many have decided to move to NetSuite—the #1 cloud ERP for manufacturing companies.

Apparel 52

Apparel Ecommerce Telecommunications Transportation 52

datastax

JANUARY 2, 2019

Data management had a stellar 2018—with hybrid and multi-cloud taking front and center stage and continuing to dominate the data concerns of most enterprises. With another year starting, now is probably a good time to take a look at what’s to come in the world of data management for 2019 and beyond. Data governance. Kafka and Docker.

Trends 105

Trends Data Management Government 105

Kayako

MAY 13, 2022

A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. White papers. Integrates downloadable resources and rich media content. Customer Community: an online space where customers can share feedback, ideas, reviews, and advice. Blog posts. User guides.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Daniel Group

SEPTEMBER 22, 2022

Three Steps to Excellent CX: Measure, Manage, and Improve. A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it. To name a few, we have predictive analytics, dashboards, digital surveys, feedback management, AI, etc. Step 2, Manage.

Measurement 52

Measurement Management Customer Journeys B2B 52

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Customer success communities allow members to network, carry on conversations, and share resources. Support CS managers with information and advice from the community.

Customer Success 116

Customer Success Guidelines Social Media Tips 116

ClientSuccess

JANUARY 11, 2023

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Advocate on behalf of the customer —even if it means making a sacrifice in terms of time, cost, or other resources.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Talkdesk

DECEMBER 10, 2020

the investment, resources and change management) of executing this project. Perform a maturity model assessment to evaluate your CX across nine core areas — such as knowledge management, quality assurance and channel options — and map your CX maturity into one of four stages: beginning, developing, maturing and optimizing.

Contact Center 115

Contact Center How To Transportation Roadmap 115

Zeisler Consulting

NOVEMBER 22, 2022

Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? Surely we all know that it’s a good business practice, and good for business outcomes, to find, recruit, hire, compensate, develop, support, incentivize, and retain good talent.

ROI 72

ROI Culture Sales Training 72

Talkdesk

DECEMBER 1, 2020

CX Philosophy: How a company identifies and adheres to a customer-first support model—often guided by a brand’s values—that informs contact center behavior, processes and resources. Workforce Management: How an organization assigns the right employees with the right skills to the right job at the right time to meet demand.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Beyond Philosophy

JANUARY 23, 2021

One of the contributing factors to this mindset is the number of stories we hear in business books, blog posts, white papers, and TED talks that describe how organizations change this one small thing and revenue increases by 50 percent. Customer Experience Information & Resources. Please tell us how we are doing!

Customer Experience 88

Customer Experience Consulting Financial Customers 88

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. People: Investing in your teams Knowledgeable people are a crucial resource.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

Quadient

SEPTEMBER 28, 2020

What Covid-19 has Taught Telecoms about Customer Experience Management. Here are the key findings the survey revealed and what telecom providers should keep in mind when it comes to managing their customer experience during the Covid-19 situation. . Stephanie Clarke. Mon, 09/28/2020 - 16:27.

Customer Experience Management 52

Customer Experience Management Omni-Channel Self Service Customer Experience 52

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. CSMs (Customer Success Managers) go beyond training and support by bringing value to the table after the sale. Download our white paper, Neuroscience and Customer Success , to learn more about the implications discussed in this blog post.

Customer Success 51

Customer Success Customers Study Interaction 51

Playvox

NOVEMBER 3, 2021

According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. Teamwork, sharing knowledge and best practices feed company culture.

Contact Center 103

Contact Center Culture Competitive Advantage Leadership 103

CustomerSuccessBox

JUNE 21, 2022

The customer begins to understand that the onboarding manager will take them through their customer journey. However, if you encourage them to collaborate and give them the opportunity to share resources, it can solve even the most complex business problems. This directs your employee resources toward potential risks.

Strategy 52

Strategy Customer Retention Video Resources 52

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Another one that’s probably very easy to understand and one I’m sure any managers reading have seen at least once. Companies that constantly utilize staff as on-call resources often have no incentive to hire extra resources to truly do the job properly.

Customer Service 124

Customer Service Social Media Customer Satisfaction Customers 124

Education Services Group

MAY 11, 2018

Chartered to increase revenue and promote company growth, but don’t have the resources? Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. We see two options: Max out overhead by hiring additional full-time CS managers.

Customer Success 40

Customer Success Engagement Customer Journeys Case Study 40

datastax

DECEMBER 18, 2018

This not only greatly reduces the amount of resources required to perform operations, but this reduction in work translates to performance gains since this is the main engine behind distributed search queries. White paper: DataStax Enterprise and Apache Kafka for Modern Architectures. Java Topology Suite. Download DSE 6.7

Analysis 61

Analysis Data Resources Report 61

Alliance by IFS

OCTOBER 8, 2015

Mobile field service management solutions can provide a wide variety of features and benefits for service organizations, from time/material tracking and scheduling/ dispatching, to contract management, navigation, and reporting and analytics. More than half of companies have already deployed mobile field service management solutions.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

Confirmit

MAY 29, 2018

True insights from Market Research, Voice of the Customer and Employee Engagement programs rely on the ability to correlate and integrate the information with other areas of your business, such as platforms for Customer Relationship Management, product management, Enterprise Resource Planning, or accounting.

Employee Engagement 51

Employee Engagement Customer Relationship Management Innovation Customer relationships 51

datastax

DECEMBER 19, 2018

Users of the first releases of DSEFS have missed a few convenience methods that support bulk operations for file management. DSEFS users have the ability to make bulk changes using the recursive flag – R for operations, such as copy (cp), permissions management (chmod), and owner management (chown). With DSE 6.7,

Analytics 67

Analytics System Innovation Resources 67

datastax

OCTOBER 11, 2018

Multi-Cloud Database Management Platforms are Key to Success. Supporting all of this flexibility (or not) are your databases; more specifically, your data management strategy. Multi-cloud databases are essential, but not every database management platform offers the unique features that fully support a multi-cloud architecture.

Multi-Channel 74

Multi-Channel Roadmap Strategy Data 74

West Monroe

APRIL 19, 2022

In 2008, someone (or a group of someones) published a white paper under the pseudonym Satoshi Nakamoto. At the time, this white paper didn’t exactly set the world ablaze. And it’s held captive within the disparate IT systems belonging to or maintained by each party. Real-world application.

Company 52

Company Healthcare Innovation Industry 52

datastax

JUNE 20, 2019

Another day, another buzzword that surfaces in the data management space with promises of changing the way things are done. Companies that successfully implement an agile approach to data management are four times more likely to enjoy business outcomes that exceed shareholder expectations. A new buzzword—yes. READ NOW.

Sports 69

Sports Analytics Software Employee Engagement 69

Education Services Group

OCTOBER 4, 2018

Adequately allocate time and resources to the customer and their needs. Check out the full list in our white paper, Onboarding your Customers with Purpose, Momentum, and Precision. Manage Expectations: Ensure your client has realistic expectations about their timeline and responsibility to make it happen.

Customer Success 53

Customer Success Tips Course Customers 53

West Monroe

MARCH 22, 2017

Recently, I co-authored a white paper on six pillars required for successful business transformation to agile ( click here to download the paper ). In my mind, product management is where the rubber meets the road with being or becoming agile. Teach me how to fish. Customer is the center, whatever your approach.

Healthcare 40

Healthcare Software Insurance Banking 40

COPC

NOVEMBER 5, 2021

These are: Formalizing work-from-home (WFH) requirements and management. The WFH shift has presented a change in delivery requirements and a reduction in cost components, leading to significant cost savings for vendor managers. Optimizing virtual evaluations, management and supplier business planning. Learn more about COPC Inc.’s

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

NobelBiz

FEBRUARY 13, 2024

These features range from managing calls to analyzing customer data. As agents familiarize themselves with the information, the system efficiently manages the dialing process, initiating calls to prospects. CRM Call Center Integration seamlessly combines a customer relationship management (CRM) system with call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

AWS Machine Learning

APRIL 12, 2023

When an Amazon Kendra index receives a query API call with a user access token, it validates the token using a shared secret key (stored securely in AWS Secrets Manager ) and gets parameters such as username and groups in the payload. An AWS account with access to Amazon Simple Storage Service (Amazon S3), Amazon Kendra, and Secrets Manager.

Case Study 89

Case Study Groups Study Policies 89

datastax

AUGUST 6, 2019

We’re excited to announce consistent data, infrastructure, and application management and operations for hybrid and multi-cloud deployments. The ability to scale resources UP (add more CPU or DRAM) as well as OUT (traditional node-based scale-out). Non-niche management options for DataStax product infrastructure.

Resources 40

Resources Management Feedback Data 40

COPC

MARCH 11, 2022

Managing/leveraging outsourced service providers. White Paper: Five Steps to Effective Recruiting, Hiring & Training. Key drivers affecting labor markets. Best practices & approaches to reinvent labor policies. Attracting & retaining top talent to meet service levels.

Contact Center 87

Contact Center Conference Training Call Center 87

datastax

AUGUST 21, 2019

In these environments, you get more control over your on-prem tech infrastructure while also being able to leverage public cloud resources to take care of your AI/ML needs. A container orchestration platform like Kubernetes makes it much easier to manage lots of containers. Introduction to the Active Everywhere Database (white paper).

Tools 40

Tools Data Competitive Advantage User Experience 40