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How CX is like HR

Zeisler Consulting

The conversation usually comes as a side note to the dreaded ROI of CX discussion. Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? What’s the ROI?”. People is everything , a lot of business gurus will tell us.

ROI 72
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Why Applying the Golden Rule to Customer Success Efforts Works

ClientSuccess

To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. Focus on customer retention and long-term ROI. Regularly monitor customer performance and identify opportunities for improvement.

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Optimizing Pandemic Contact Center Outsourcing Relationships

COPC

These are: Formalizing work-from-home (WFH) requirements and management. When organizations understand which metrics should be measured, they can maximize ROI on this digital touchpoint and use KPIs to adjust staffing models to optimize chat performance. Optimizing virtual evaluations, management and supplier business planning.

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What’s Your Mobilization Strategy?

Alliance by IFS

Mobile field service management solutions can provide a wide variety of features and benefits for service organizations, from time/material tracking and scheduling/ dispatching, to contract management, navigation, and reporting and analytics. More than half of companies have already deployed mobile field service management solutions.

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Champagne Results on Juice Box Budgets: Winning Customer Success Through vCSM Engagement

Education Services Group

Chartered to increase revenue and promote company growth, but don’t have the resources? Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. We see two options: Max out overhead by hiring additional full-time CS managers.

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5 Strategies to Use for Customer Acquisition in 2020

CSM Magazine

You can give it away as an ebook, white paper, checklist, or cheat sheet, in exchange for a potential customer’s email address. A referral program is known to generate better ROI than cold calling or generating brand-new leads from scratch. A better overall ROI from your marketing strategy.

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How to Make Customer Experience Strategy Integral to Corporate Strategy

ClearAction

Is customer experience management in your company (a) a subset of corporate strategy, (b) unrelated to corporate strategy, or (c) a determinant of corporate strategy? This question was asked in the ClearAction Annual Business-to-Business Customer Experience Management Best Practices Study. This will grab managers' attention.