How CX is like HR
Zeisler Consulting
NOVEMBER 22, 2022
The conversation usually comes as a side note to the dreaded ROI of CX discussion. Have there been white papers and think pieces that show that a company’s HR budget (to turn it into cold, hard numbers) is directly tied to its profitability? What’s the ROI?”. People is everything , a lot of business gurus will tell us.
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