InMoment XI

MARCH 6, 2024

The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. Doing so can lead to transcendental customer-company relationships, which are essential to building customer loyalty and improving customer satisfaction. “If

Customer Experience 260

Customer Experience Social Media Customer Centricity Feedback 260

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. Paul Husar, Senior Call Center Manager at LG Electronics.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. Are You Managing Teams for Innovation or Stasis? 3 Ways to Avoid Professional Complacency in 2021.

Innovation 121

Innovation Leadership Consulting Tips 121

One Millimeter Mindset

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Because the clients who helped you get to where you were yesterday may not have the capacity for innovative transitions. Five questions for moving one millimeter forward towards an innovative client retention strategy. Contact me here.

Customer Retention 126

Customer Retention Innovation Strategy Leadership 126

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. An organization’s leadership must believe in the value of customer experience. Show what’s happening beyond your industry. Our own imagination can sometimes be the biggest blocker for customer experience innovation.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

CSM Magazine

DECEMBER 21, 2022

Some industries have higher turnover rates than others. For instance, some segments of the customer service industry have an attrition rate of 50%. Positive corporate cultures encourage productivity and innovativeness. Effective mentors advance their own abilities while helping their mentees build their potential for leadership.

Industry 52

Industry Customer Service Customer Service Representative Culture 52

ShepHyken

APRIL 22, 2024

Meeting customer needs in the most convenient way not only drives great customer experience (CX) but also promotes long-term loyalty and business growth. This is a transcript of an episode from Fortune’s Leadership Next podcast. There are some great nuggets of CX leadership wisdom here.

Customer Service 79

Customer Service Self Service Tips Contact Center 79

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Leadership Meeting 91

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. The automotive industry relies heavily on brand perception. Improved brand perception. Proactive crisis management.

Automotive 260

Automotive Management Social Media Feedback 260

InMoment XI

AUGUST 25, 2023

Choosing the right partner for your CX program is essential for creating a memorable customer experience and increasing customer loyalty. 73% of customers say that a good customer experience is one of the biggest deciding factors for brand loyalty. What is your budget, and how does this vendor align with it?

How To 260

How To ROI Net Promoter Score Measurement 260

CSM Magazine

JUNE 2, 2021

The Loyalty People has today announced the appointment of loyalty innovator Tom Peace as the company’s new Managing Director. Tom is one of the loyalty industry’s most respected experts, with over 15 years’ experience in analytics and customer engagement roles at the likes of IRI, Aimia, Reward Insight and Collinson.

Loyalty 52

Loyalty Travel Fashion CRM 52

Customer Bliss

APRIL 23, 2021

My gift to you is sharing conversations with these incredible colleagues through my podcast to help you further your career and develop your leadership skills. Bell needs no introduction in this industry; he’s authored numerous influential books and is a trusted speaker and consultant. Bell tells us why truth is vital to trust.

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

CSM Magazine

MARCH 20, 2024

This distinctive model, coupled with a leadership team that boasts over five decades of customer support outsourcing experience with Fortune 500 behemoths in the Philippines—including titans such as Microsoft, American Express, Allstate, United Healthcare, and T-Mobile—positions it uniquely.

Customer Experience 52

Customer Experience Contact Center Competitive Advantage Exceptional Customer Service 52

Experience Investigators by 360Connext

JANUARY 5, 2015

This company had been the industry disrupter. The others were his senior staff , his trusted leadership team members. This led to stagnant thinking instead of innovation. Innovation only comes with risk. ” CXI® means re-evaluating your leadership practices. They couldn’t keep their talent.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

One Millimeter Mindset

DECEMBER 3, 2020

Are you prepared to have HR leadership conversations which reinforce yesterday and today? How will your own HR leadership conversations qualify and quantify the value of change? And continue building a culture of HR leadership conversations. Why remain an order-taker when you can develop into an innovator and revenue-generator?

Leadership 86

Leadership Innovation Resources Culture 86

Experience Investigators by 360Connext

JUNE 8, 2021

Look for customer experience trends across all industries. Almost without exception, most leaders tell me their industry is “unique.”. But there are absolutely trends you can apply to almost every industry. Don’t ignore something because it doesn’t apply to your industry, because eventually it will!

Customer Journeys 271

Customer Journeys Healthcare How To Trends 271

NobelBiz

NOVEMBER 16, 2021

To optimize innovation and creativity, you must be available to your team and provide the essential support for the emergence of new ideas, new ways of doing things, and new partnerships. How to develop Conscious Leadership? The development of emotional intelligence leads to conscious leadership. Selling entails rejection.

Contact Center 52

Contact Center Leadership Self Service Contact Center Software 52

Blake Morgan

NOVEMBER 28, 2023

Will Guidara’s early introduction to the restaurant industry, influenced by his father’s career as a restaurateur, fostered a profound appreciation for the diverse world of hospitality. In an industry prioritizing precision and service excellence, he skillfully harmonized these seemingly conflicting ideals.

Hospitality 59

Hospitality Contact Center Leadership Culture 59

One Millimeter Mindset

SEPTEMBER 13, 2018

First, the industrial Internet of Things (Industry 4.0 These 3 Industry40 soft skills are mandatory skills for personal development and leadership success in Today’s and Tomorrow’s evolving, complex business ecosystem. Instead, isn’t it time to develop the leadership soft skills for Tomorrow and the Future?

Leadership 71

Leadership Communication Industry Knowledge Base 71

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Customer Retention Sales 61

COPC

JANUARY 9, 2024

The COPC CX Standard was originally established in 1996 and has continued to evolve to address changing industry dynamics. COPC: What were the driving forces behind Mastercard’s commitment to elevating your practices to industry standards? We also look at how the service experience impacts customer loyalty and lifetime value.

Customer Experience 76

Customer Experience Net Promoter Score Guidelines Customer Care 76

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. This executive hire will further recruitment in senior commercial leadership positions in key countries in the Region. Andrew Quake, CEO APAC John Paul.

Omni-Channel 40

Omni-Channel Leadership Self Service Automotive 40

Second to None

FEBRUARY 20, 2018

Online stores and increased accessibility has ramped up competition amongst organizations in every industry, making it essential that brands find a way to offer a unique value to their customers that only they can provide. One industry that is especially competitive, and has high rates of customer loyalty, is sportswear.

Industry 69

Industry Net Promoter Score How To Ecommerce 69

NobelBiz

APRIL 2, 2024

With a focus on efficiency, scalability, and innovation, Enterprise Contact Center Solutions empower businesses to deliver seamless and personalized experiences to their customers. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

Customer Bliss

OCTOBER 11, 2016

Mark Weinstein is the Senior Vice President of Customer Engagement, Loyalty and Partnerships for Hilton Worldwide. Mark leads Hilton’s customer strategy as SVP and global head of loyalty & partnerships. He creates innovative programs, products and partnerships that drive engagement, grow share of wallet and accelerate performance.

Chief Customer Officer 0

Chief Customer Officer Hospitality Industry Travel 0

Experience Investigators by 360Connext

JANUARY 3, 2018

.” Disruption is what led to the doors closing at chain bookstores across the nation and left the taxi industry wondering what happened. It’s about the leadership of an established industry ignoring the way their customers like to be treated. ” Loyalty is not something your customers owe you.

Tips 164

Tips Loyalty Leadership NPS 164

Experience Investigators by 360Connext

DECEMBER 5, 2014

Customers, and those of us who serve them, have one thing in common, no matter what the industry or situation. The most exciting companies change the game by innovating around their customer experience. The evaluations always lead to improvements which then lead to results like increased online conversions or loyalty.

Social Media 244

Social Media Consulting Leadership Employee Engagement 244

Customer Bliss

MAY 23, 2018

Carolyne has spent her career leading work in the customer service and experience industry. When you can do this, you get an internal culture of excitement, innovation, and happy employees which result in happy customers. Carolyne began to present her findings to leadership through weekly team meetings.

Sports 197

Sports Customer Experience Travel B2C 197

ECXO

AUGUST 9, 2023

As Accenture explains on its Cloud Services page – businesses must focus beyond simply “getting there” to “getting value” and then “operating in the Cloud Continuum to unlock the next level of innovation’. Clients are also seeking allies for advice on consumer, business, industry and market dynamics. We live in tough times.

Consulting 98

Consulting Competitive Advantage Culture Touchpoint 98

SurveySensum

MAY 6, 2024

Write An Appealing Brand Story Having a compelling brand story has been shown to be effective in attracting people, winning their trust, and establishing authority in the industry. They could be honesty, integrity, transparency, accountability, innovation, or anything that you value the most. People appreciate personal anecdotes.

Brands 52

Brands Strategy Social Media Video 52

Talkdesk

NOVEMBER 13, 2020

As much as things have changed over time, one thing has remained constant: our mission to help organizations around the world build brand trust and loyalty through exceptional customer experiences. After all, innovation is a collaborative process, and innovation is a Talkdesk hallmark.

Contact Center 111

Contact Center Roadmap Leadership Conference 111

One Millimeter Mindset

DECEMBER 24, 2020

Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. She serves organizations and associations wrestling with the impact of the 4 th industrial technology revolution on 3 rd industrial revolution business and hiring models.

Leadership 121

Leadership Innovation Industry Communication 121

One Millimeter Mindset

OCTOBER 26, 2022

I discovered John after a series of extremely poor relationships with webmasters of inconstant loyalties, priorities, and skills. Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. It was like finding your soulmate after a series of bad boyfriend breakups.

Consulting 85

Consulting Innovation Travel Leadership 85

Kustomer

APRIL 9, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Gabe Larsen is joined by John DiJulius of The DiJulius Group to discuss customer loyalty, growth preparation, and employee management. Strong leadership and management will also be essential for any business to survive the pandemic. Intro Voice: (00:04).

Loyalty 59

Loyalty Airlines Leadership Groups 59

One Millimeter Mindset

DECEMBER 7, 2022

Babette Ten Haken | Professional Innovation | Cross Functional Leadership | Complex Problem Solving | Speaker, Consultant, Mentor |. Want to learn more about how to create and execute a career strategy leveraging all the golden stuff beyond your job description? Contact me here to get started.

Consulting 119

Consulting Innovation Leadership Groups 119

Steve DiGioia

DECEMBER 5, 2016

Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. Also, as the company grows, it is important for leadership to be aware if any part of the company (departments within the company, people within the company, etc.) Training is also essential. is going out of cultural alignment.

Industry 100

Industry Culture Metrics Customer Centricity 100