Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. So, while the major loyalty trends for 2023 will be oriented around cost control, this will be accompanied by refocusing investment where it’s most profitable.

Loyalty 52

Loyalty Trends Innovation Loyalty Programs 52

C3Centricity

MAY 20, 2019

Every industry strives to improve their customers’ experience with their products and services. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world. Both the hospitality and CPG industries have their customers at their heart. ” #2.

Industry 218

Industry Strategy Hospitality Hotels 218

InMoment XI

MAY 10, 2024

Practical AI Strategies to Implement Today for Future Success The XI Forum Club, which took place in Cologne, Germany, gathered industry experts to explore the future outlook for customer experience. AI-driven analysis of this data not only allows for faster responses but also enhances customer loyalty and encourages positive reviews.

Social Media 260

Social Media Analysis Chatbots Analytics 260

CSM Magazine

MAY 9, 2024

In a recent panel discussion hosted at our Disrupt event in London , a group of industry experts explored how emerging tools and platforms are empowering companies to elevate their customer service to new heights. However, conservative thinking can sometimes stifle innovation. The key is empowering frontline staff to embrace change.

Innovation 52

Innovation Technology Customer Service CRM 52

InMoment XI

AUGUST 17, 2023

By using the Net Promoter Score system as your compass, you can gain a better understanding of what drives customer loyalty and satisfaction. Net Promoter Score Driver #1: Deliver on Product Quality and Innovation Customer experience plays a crucial role in driving great product quality and innovation.

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Perkville

NOVEMBER 10, 2021

Sunil Saha, Perkville's CEO, was interviewed on the Fitness Industry Innovation Podcast with Kelly Card.

Gamification 52

Gamification Innovation Industry Loyalty 52

InMoment XI

AUGUST 3, 2023

This 360-degree understanding enables organizations to identify critical moments of truth that significantly impact customer satisfaction and customer loyalty. By staying ahead of the curve, companies can create a seamless and satisfying customer journey, resulting in increased customer satisfaction and loyalty.

Analytics 488

Analytics Customer Insights Data Social Media 488

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

InMoment XI

JANUARY 12, 2024

More than just a technological innovation, conversational intelligence represents a paradigm shift how organizations understand, interpret, and harness the power of human conversations. This optimization leads to increased customer satisfaction and loyalty. Let’s look at a few industry-specific examples.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

CSM Magazine

FEBRUARY 20, 2024

This shift in expectations is prompting sports betting platforms to innovate, ensuring they not only meet but exceed these evolving customer service standards. Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service.

Sports 52

Sports Innovation Technology Customer Service 52

TechSee

AUGUST 16, 2022

TechSee’s new research explores the impact of the pandemic on customer loyalty across the customer service industry. New York, August 16th 2022 – TechSee , the market leader in Computer Vision solutions for customer service, today released the results from its 3rd annual State of Customer Loyalty and Churn, the 2022 Edition.

Loyalty 109

Loyalty Data Poor Customer Service Omni-Channel 109

GetFeedback

DECEMBER 16, 2019

Without that, you’ll struggle to earn their loyalty, deal with a bad reputation, and you’ll eventually lose them. So you need to innovate and keep up with emerging trends. Improve brand loyalty. It makes them feel valued and inspires loyalty to your brand, hence improving retention. About the guest author.

Feedback 195

Feedback Industry Social Media Wait Times 195

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

CSM Magazine

MAY 6, 2024

Improving customer service in the auto transport industry involves offering custom solutions tailored to each client’s unique needs. Customer service in the auto transport industry can be improved by implementing a customer-centric approach, offering clear communication, providing regular updates, and promptly addressing any concerns.

Transportation 52

Transportation Customer Satisfaction Industry Strategy 52

Currency Alliance

DECEMBER 11, 2023

As everyone knows in the loyalty industry, entering into new commercial agreements with partners can be a very time-consuming effort. For this reason, only very large partners end up collaborating even though the loyalty program members engage with thousands of medium or smaller potential partners on a daily basis.

Loyalty 52

Loyalty Loyalty Programs Brands Course 52

Experience Investigators by 360Connext

OCTOBER 24, 2023

The discussion in this episode delves into these innovative strategies, exploring how they’re changing the way customers shop. We also turn our spotlight on Lumin Fitness, a pioneering player in the fitness industry that’s breaking boundaries with its AI gyms and virtual trainers.

Retail 270

Retail Connections Innovation Loyalty 270

Calabrio

FEBRUARY 26, 2021

As a result, Calabrio designed and deployed the tools needed to help businesses increase client satisfaction, build customer loyalty and enhance the customer experience through groundbreaking and easy-to-use technologies. As a result, Calabrio has been recognized as the winner of the 5th annual Workforce Optimization Innovation Awards.

Analytics 130

Analytics Innovation Contact Center Analysis 130

InMoment XI

AUGUST 23, 2023

The ultimate goal is to create meaningful, seamless, and personalized experiences that meet and exceed customer expectations, fostering customer loyalty , advocacy, and ultimately driving business growth. Ignoring these complaints or treating them as isolated incidents can result in a negative impact on brand reputation and customer loyalty.

Customer Experience 260

Customer Experience Omni-Channel Employee Engagement Innovation 260

Currency Alliance

JUNE 16, 2020

For most of the last decade, loyalty marketing seemed to be on autopilot for many brands – but the tide is turning. Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. What really stood out is which brands were pulling off these feats.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

SurveySparrow

SEPTEMBER 22, 2022

In case you’re not familiar, NPS is a metric that measures customer satisfaction and loyalty. Well, put simply, it’s the best in the industry. As of 2022, Apple’s NPS score is 72 — almost 20 points higher than the industry average of 54. Innovation. Innovation. Innovation. Signup for Free.

NPS 59

NPS Net Promoter Score Industry Effort Score 59

InMoment XI

MAY 14, 2022

This connection between consumer and brand is much deeper and more meaningful than a singular experience; therefore, it has a greater potential impact on long-term loyalty, advocacy, and value. And that’s where true brand loyalty is born. The same philosophy rings true for more utilitarian industries, such as a leading retail pharmacy.

Brands 493

Brands Loyalty Retail Competitive Advantage 493

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. This year, a continuing key theme in loyalty will be the ability to drive even greater customer value at lower direct cost.

Loyalty 59

Loyalty Trends Data Marketing 59

SmartMessage Blog

JULY 20, 2023

Building customer loyalty is essential for growth. What Is Customer Loyalty and Why Is It Important? Customer loyalty means a consistent and positive emotional bond between a consumer and a particular brand, company, or product. Customer loyalty definition centers on the bond between a brand and its customers.

Loyalty 52

Loyalty Management Loyalty Programs Competitive Advantage 52

ShepHyken

MARCH 11, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: How can businesses create experiences that get repeat business and nurture brand loyalty? How can businesses think outside the box to create fan-like loyalty among their customer base?

Customer Experience 151

Customer Experience Entertainment Loyalty Customer Centricity 151

Currency Alliance

FEBRUARY 20, 2023

This article on the loyalty rules engine is probably the second-most important article I will ever write on loyalty marketing*. It is the most powerful, yet under appreciated module (or tool) in a loyalty marketing stack of software. Brands no longer need to be held hostage by legacy rules engines.

Loyalty 52

Loyalty Loyalty Programs Social Media ROI 52

TechSee

JULY 10, 2018

These customers expect the same competitive level of customer service that is being offered by many other industries, raising the bar for insurers to meet their rising expectations. Finding ways to shorten the life cycle of insurance claims even beyond customer expectations can only serve to further strengthen customer loyalty.

Insurance 153

Insurance Industry Competitive Advantage Innovation 153

Currency Alliance

OCTOBER 4, 2023

Recognizing loyalty program members at the Point of Sale (POS) has been challenging for over 30 years. Large brands with their own loyalty program typically invest heavily to integrate the loyalty platform into one or more POSs, but for smaller and medium-sized companies, this is often out of reach in terms of cost and technical complexity.

Loyalty 59

Loyalty Loyalty Programs Retail Banking 59

One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. Are You Managing Teams for Innovation or Stasis? 3 Ways to Avoid Professional Complacency in 2021.

Innovation 121

Innovation Leadership Consulting Tips 121

Currency Alliance

OCTOBER 12, 2020

That type of simple recognition goes a great way in building loyalty with customers. This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged.

Loyalty 98

Loyalty Marketing Loyalty Programs Banking 98

One Millimeter Mindset

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Because the clients who helped you get to where you were yesterday may not have the capacity for innovative transitions. Five questions for moving one millimeter forward towards an innovative client retention strategy. Contact me here.

Customer Retention 126

Customer Retention Innovation Strategy Leadership 126

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. Follow on LinkedIn. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

CustomerGauge

JULY 20, 2017

The technology industry has been continuously disrupting and leading markets when it comes to innovations and customer experience. When it comes to customer loyalty and retention, the technology sector scores an […]. When it comes to customer loyalty and retention, the technology sector scores an […].

NPS 99

NPS Industry Technology Customer Centricity 99

Alida

JUNE 30, 2017

The auto industry is at a crossroads. At the 13 th annual Automotive CX Summit, executives from OEMs, dealers, and finance providers shared their perspective on how the industry can work together to meaningfully transform the vehicle buying and ownership experience for the better. Don’t forget the post-sale relationship.

Automotive 138

Automotive Industry How To Customer relationships 138

C3Centricity

JUNE 8, 2020

After all, the hospitality industry should be highly customer centric, as it relies on satisfying its guests. However, it can learn a lot from consumer packaged goods (FMCG/CPG), as I shared with industry experts at a Faculty Day of one of the leading hospitality schools in Switzerland. The title of this week’s post might surprise you.

Hospitality 268

Hospitality Customer Centricity Hotels How To 268

SAP Customer Experience

FEBRUARY 2, 2023

An increasing number of utilities companies are exploring omnichannel customer engagement to reduce customer attrition and enhance customer loyalty.

Omni-Channel 83

Omni-Channel Customer Engagement Engagement Innovation 83