InMoment XI

FEBRUARY 28, 2023

Desmond will talk about the SRO journey of launching a new VoC program, gaining support from leadership, and some of the early success stories the team has seen. In this episode of the XI Café Podcast, we’re talking to State Revenue Office Victoria (SRO) Customer Experience Manager, Desmond Strydom.

Leadership 260

Leadership Innovation Customer Experience Management Industry 260

2020 Research

JULY 12, 2023

Sago Appoints New Leaders Expanding its Commitment to Innovation and Improving the Human Experience in Research Iselin, NJ—July 11, 2023 Sago ( formerly Schlesinger Group ), a global research and data partner connecting human answers to business questions announced the appointment of two key leaders to its executive team.

Leadership 52

Leadership Sales Marketing Innovation 52

2020 Research

JULY 12, 2023

Sago Appoints New Leaders Expanding its Commitment to Innovation and Improving the Human Experience in Research Iselin, NJ—July 11, 2023 Sago ( formerly Schlesinger Group ), a global research and data partner connecting human answers to business questions announced the appointment of two key leaders to its executive team.

Leadership 52

Leadership Sales Marketing Innovation 52

Blake Morgan

MAY 17, 2023

Delivering an amazing customer experience starts at the top with customer-focused leadership. There is incredible power in customer-focused leadership. LoveSac has disrupted the competitive furniture industry because of Shawn’s willingness to adapt to meet customers’ changing demands.

Customer Focused 59

Customer Focused Leadership Effort Score Customer Centricity 59

One Millimeter Mindset

JANUARY 28, 2021

How will you wrestle with and leverage change for your professional innovation this year? These January professional innovation posts offer insights, strategy, tips, and pathways to get your career aligned with continuous change. Are You Managing Teams for Innovation or Stasis? 3 Ways to Avoid Professional Complacency in 2021.

Innovation 121

Innovation Leadership Consulting Tips 121

InMoment XI

FEBRUARY 2, 2024

On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond. This isn’t just in industries like tech or finserv—this tech is breaching every market.

Hospitality 260

Hospitality Call Center Retail NPS 260

West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry.

Industry 52

Industry Leadership Government Report 52

West Monroe

AUGUST 15, 2023

Artificial intelligence is rapidly becoming a force in the manufacturing industry, permeating various processes like semiconductors, software applications, and robotics. Emphasizing responsible implementation, the Manufacturing Leadership Council's Manufacturing in 2030 Project explored AI's opportunities and challenges in the industry.

Industry 52

Industry Leadership Government Report 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The “CODiEs” are a highly recognized, premier awards program for the business software industry.

Industry 98

Industry Chief Customer Officer Leadership Software 98

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

One Millimeter Mindset

NOVEMBER 12, 2020

Are you creating an innovative customer retention strategy for what is new and next? Because the clients who helped you get to where you were yesterday may not have the capacity for innovative transitions. Five questions for moving one millimeter forward towards an innovative client retention strategy. Contact me here.

Customer Retention 126

Customer Retention Innovation Strategy Leadership 126

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

Support EXP

OCTOBER 13, 2022

Dayton’s legacy – and its future – are based on innovation. Kettering revolutionized the auto industry with the electric self-starter (no more hand cranking!). So you could say innovation is in our blood. Or in the thin-crust, square-cut pizza that’s one of our yummier local innovations. Innovation is intentional.

Innovation 52

Innovation NPS Leadership Loyalty 52

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CSM Magazine

FEBRUARY 28, 2024

It’s been a long and fascinating journey of growth, innovation, and an unwavering commitment to putting people first. From day one, the goal was clear – solve problems for customers and agents by leveraging technology in innovative ways. How did we get here? When I came on board, Sabio was still a small UK-based operation.

Leadership 52

Leadership Innovation Groups Conference 52

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Follow on LinkedIn John R.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Blake Morgan

MARCH 21, 2023

Digital investment company Betterment was on my list of the 100 most customer-centric companies in 2022 because of its innovative platform that combines the convenience of digital tools with the personalization of human agents. Aside from a strong digital experience, what sets Betterment apart is its customer-centric leadership.

Leadership 59

Leadership Customer Focused Customer Centricity How To 59

Clarivate

FEBRUARY 15, 2023

Our Top 100 Global Innovators report and list for 2023 is out. For 12 years, Clarivate has identified the companies and institutions whose research and innovation don’t just sit on the edge of possibility but define it. The Top 100 Global Innovators demonstrate the talent and judgement to lead, to create new possibilities and horizons.

Innovation 52

Innovation Report Analysis Automotive 52

TechSee

FEBRUARY 21, 2022

There are many ways AI is helping businesses across industries gain a competitive advantage. For example, the fitness industry is using customized apps that have been trained on millions of data points in order to personalize every fitness-related goal based on each individual’s personal and health profile. Enhance Customer Service.

Innovation 109

Innovation Company Self Service Insurance 109

CSM Magazine

MAY 23, 2023

Expansion of Leadership Accelerates Development and Delivery of Products for Customer Success. Calabrio , the workforce performance company, today announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation.

Innovation 52

Innovation Contact Center Customer Centricity Leadership 52

Uniphore

SEPTEMBER 7, 2021

We discuss: New CX innovations in the insurance industry. New CX innovations in the insurance industry. A customer-first approach is rising in popularity across all industries including insurance. Only then can a company stay on the razor-edge of innovation. A 5-step CX process. A 5-step CX process.

Insurance 100

Insurance Industry Innovation Analytics 100

Customer Bliss

FEBRUARY 18, 2022

If you’re looking for resources to share with your team on experience leadership, I encourage you to take a look at the authors on this year’s Global Gurus list of customer experience leaders for inspiration (a sincere thank you to Global Gurus for including me in the list once again). Move from Best in Industry to World Class.

Customer Experience 286

Customer Experience Chief Customer Officer Leadership Course 286

Blake Morgan

MAY 31, 2022

Here are three ways Bill Creelman practices customer-centric leadership: . But Creelman unites his 100-plus passionate employees around the mission of using real ingredients and innovating the beverage industry. The post 3 Ways Bill Creelman Practices Customer-Centric Leadership appeared first on Blake Michelle Morgan.

Customer Centricity 59

Customer Centricity Leadership Travel Groups 59

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. Paul Husar, Senior Call Center Manager at LG Electronics.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

One Millimeter Mindset

JANUARY 14, 2021

When you are managing teams for innovation, everyone focuses on creating better and better solutions. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching. First, by focusing on innovation you and your team create outcomes which continuously meet client expectations.

Innovation 91

Innovation Management Leadership Meeting 91

CSM Magazine

DECEMBER 21, 2022

Some industries have higher turnover rates than others. For instance, some segments of the customer service industry have an attrition rate of 50%. Positive corporate cultures encourage productivity and innovativeness. Effective mentors advance their own abilities while helping their mentees build their potential for leadership.

Industry 52

Industry Customer Service Customer Service Representative Culture 52

TechSee

DECEMBER 4, 2018

Our goal is to partner with innovative Tier-1 companies, by providing them with digital solutions that enable them to exceed their customers’ expectations. Following this Vodafone innovation proof of concept, two additional rollouts were carried out by Vodafone UK and Vodafone Portugal. M annually. The Future.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

Oracle

MARCH 12, 2021

Customer Experience (CX) leadership is more important than ever before. To inspire you to innovate your CX even further, and in honor of Women’s History Month, here are 10 leadership quotes by women in tech. Discover more leadership quotes in our Women in Tech interview series. Keep the inspiration going!

Leadership 97

Leadership Chief Customer Officer Connections Strategy 97

Experience Investigators by 360Connext

DECEMBER 15, 2023

But proactively and intentionally designing and delivering a positive customer experience is all about leadership. An organization’s leadership must believe in the value of customer experience. Show what’s happening beyond your industry. Our own imagination can sometimes be the biggest blocker for customer experience innovation.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Join us for a conversation that will leave you with a richer understanding of the AI revolution in customer experience and ready to embrace the future of innovation and opportunity. This episode takes you through the crucial balance of meeting customer needs while navigating the complexities of AI-driven markets.

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

Gainsight

MAY 31, 2023

Gainsight has also earned the top spot in the Enterprise Relationship Index, with a 91% relationship score, surpassing the industry average of 83%. Gainsight’s recognition from G2 for its community platform product underscores the company’s commitment to innovation and providing exceptional customer success technology solutions.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

The DiJulius Group

OCTOBER 4, 2023

Among The DiJulius Group’s consulting clients is Standard Aero, one of the world’s largest independent maintenance, repair, and overhaul providers for business aviation, commercial aviation, military, and industrial power customers. Like a growing number of organizations, it has a Customer Advisory Board (CAB).

Innovation 68

Innovation Groups Consulting Customers 68

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. The “CODiEs” are a highly recognized, premier awards program for the business software industry.

Industry 52

Industry Chief Customer Officer Leadership Software 52

CX Centric

OCTOBER 4, 2021

CX-Brussels in collaboration with CX-Centric hosted an event on CX Leadership which was on the 9th of September 2021. The online event was predominantly attended by Belgian-based Customer Experience professionals from most insurance companies. Jonathan then touched on the 8 key pillars of digital transformation.

Leadership 52

Leadership Customer Experience Customer Centricity Roadmap 52

Clarivate

JUNE 29, 2022

In today’s knowledge economy, the intangible assets that stem from the innovation process account for a significant portion of a company’s value. This shift in the innovation process has placed two disciplines that are often treated independently, knowledge management and intellectual property management, under scrutiny.

Innovation 52

Innovation Leadership Strategy Culture 52

Think Customers

NOVEMBER 2, 2022

She brings to her role more than 30 years of experience establishing and scaling innovative businesses. It’s relevant for every company in every industry. There’s a lot of really exciting work to be done, lots of innovation that can be done with data, personalization, and technology.

Leadership 52

Leadership Self Service Culture Employee Experience 52

NICE inContact

JULY 11, 2017

For Focus’ leadership, it begins in the cloud. Focus delivers low cost, high quality outsourcing solutions for small businesses and Fortune 100 companies alike across a variety of industries and a variety of contact types—from sales calls to technical support and general customer service interactions. A partner in innovation.

Customer Expectations 120

Customer Expectations Innovation Contact Center Call Center 120