BlueOcean

APRIL 16, 2024

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

Contact Center 177

Contact Center Sports Effort Score Customer Care 177

2020 Research

APRIL 8, 2024

Gen C’s impact will be felt across various industries including education, wellness, fashion, tech, and media. And, companies should reconsider traditional educational requirements, as many Gen Cers educate themselves through more affordable means or in ways that give them flexibility with their time.

Connections 52

Connections Brands Fashion Entertainment 52

Gainsight

APRIL 8, 2024

to Digital CS , drawing insights from research analysts and industry thought leaders. Continuous Learning and Education Companies have always educated their customers about their products. To address these challenges, companies are turning to digital customer education.

Customer Success 52

Customer Success Training Engagement Customers 52

Steve DiGioia

MARCH 22, 2021

Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps of service, to name a few, all in the hopes of providing our customers the best overall experience. Do you use signage, a listing on the menu, or are your employees educated enough to properly inform any customer who asks?

Customer Service 346

Customer Service Hospitality Policies Customers 346

BlueOcean

MARCH 7, 2024

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 47 nations and territories, were evaluated in this year’s competition. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

Sales 177

Sales Customer Service Sports Contact Center 177

Alida

FEBRUARY 22, 2022

with a diverse portfolio of software products and services for the architecture, engineering, construction (AEC), manufacturing, media and entertainment, and education industries. Autodesk, Inc. is an American multinational software corporation ??with

Innovation 130

Innovation Entertainment Software Industry 130

Comm100

JUNE 23, 2022

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. With so many institutions choosing Comm100, it’s clear that Comm100 Live Chat’s security, features, and integration possibilities are perfect for higher education.

Chatbots 196

Chatbots Self Service Video Wait Times 196

Circular Edge

MARCH 4, 2024

CE Invests in the Future Success of Higher Ed Understanding the remarkable opportunity for organizations to adopt & modernize their digital technologies, CE aligns its resources to support higher education institutions who are facing unprecedented challenges in reaching, engaging and retaining current and prospective students.

Resources 40

Resources Industry Technology System 40

The DiJulius Group

MAY 30, 2023

With overall customer satisfaction in all industries dropping to twenty-year lows, most likely caused by the great resignation, more and more CEOs have decided to literally get on the front lines on a regular basis to better educate themselves on what it is really like to be their customer and customer-facing employees. What about you?

Customer Experience 100

Customer Experience Customer Satisfaction Groups Industry 100

Gainsight

SEPTEMBER 22, 2023

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. What do they have in common?

Competitive Advantage 52

Competitive Advantage Leadership NPS Sales 52

Horizon CX

MARCH 10, 2023

There’s no better example of this than to look back at privately held security industry technology provider, Pelco, led by then-CEO Dave McDonald. Dave was a legend in the security industry and did many things that positively changed the industry. Education on technology and Pelco products was free to all customers.

NPS 130

NPS System Meeting ROI 130

Clarivate

FEBRUARY 14, 2024

However, companies are often challenged by the scale and complexity of data aggregation and analysis needed to ascertain whether the right patients have access to the right device at the right time, identify who is likely to adopt new technologies and determine the best methods to educate and engage providers.

Analytics 52

Analytics Data Healthcare Analysis 52

CSM Magazine

FEBRUARY 27, 2024

Breaking Language Barriers Translators are needed to facilitate communication despite language barriers in many industries and areas of life, such as: Politics and International Relations Translators constantly facilitate communication between governments at an international level. You’ll know that your efforts are making a difference.

Hospitality 52

Hospitality Resources Government Culture 52

CSM Magazine

FEBRUARY 7, 2024

That’s where the concept of continuing education comes into play. The age of online education has made this a lot more feasible than it was just a decade ago. The age of online education has made this a lot more feasible than it was just a decade ago. And what’s more?

Case Study 52

Case Study Course Study Customer Satisfaction 52

Gainsight

NOVEMBER 16, 2023

Throughout the journey of the event, attendees learned about emerging technologies that drive Customer Success (CS), from Customer Education to Community , Product Experience , and more. And how to discover new horizons in our work, as the landscape of our industry changes. Customer Education is about formalizing that.”

Self Service 52

Self Service Touchpoint Conference CRM 52

Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Instead, our education classes are interactive. Welcome to CX 101. This is not a customer service training class. Training is finite, usually one to three days.

B2C 78

B2C Customer Service Training Hospitality Training 78

CSM Magazine

MARCH 28, 2024

Crypto casinos have become a distinct category in the gaming industry, standing out for their use of cryptocurrencies like Bitcoin, Ethereum, and Litecoin. These advancements reflect the industry’s commitment to maintaining user privacy and security while providing efficient and accessible support.

User Experience 52

User Experience Social Media Resources Chatbots 52

CSM Magazine

FEBRUARY 12, 2024

Corporate events serve as a powerful platform for networking, brand promotion, and industry engagement. To host an event that not only stands out but also resonates within your industry requires careful planning, innovation, and attention to detail. Enlist speakers who are leaders in their field to add credibility and draw crowds.

Industry 95

Industry Tips Entertainment Transportation 95

Clarivate

MAY 18, 2023

130m+ students use our solutions to enhance their learning and research experience in alignment with the Quality Education SDG. 26,000+ public and academic libraries rely on our solutions in relation to the Quality Education SDG. 26,000+ public and academic libraries rely on our solutions in relation to the Quality Education SDG.

Report 98

Report Innovation Government Culture 98

DemandJump

DECEMBER 21, 2022

As the software industry continues to grow, more and more companies are offering training on not just the software world as a whole, but their own SaaS products. This means there are plenty of opportunities for you to educate yourself on not just SaaS marketing, but the software world as a whole.

Marketing 97

Marketing Software Course Resources 97

Gainsight

JULY 11, 2023

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. What comes to mind when you think about education? Whatever the case, one thing is for sure — education has a special meaning when it comes to Customer Success.

Customer Success 40

Customer Success Net Promoter Score Social Media Customers 40

Beyond Philosophy

DECEMBER 16, 2023

Qualtrics recent article, “ AI Will Revolutionize the Market Research Industry ” suggested a couple of thought-provoking stats I thought I would share: Threat or Boon? Historically, technologies swept through industries like a forceful wave, sometimes obliterating old norms while birthing new frontiers. The upshot?

Innovation 78

Innovation Video Consulting Customer Insights 78

Optimove

FEBRUARY 15, 2024

Pini Yakuel , Optimove CEO: The Future is Now: Becoming a Customer-Led Marketing Organization In a session entitled The Future is Now: Becoming a Customer-Led Marketing Organization Optimove CEO, Pini Yakuel, will deliver his insights on the evolving landscape of Customer-Led Marketing and the industry’s future.

Conference 52

Conference Connections Case Study CRM 52

ShepHyken

OCTOBER 30, 2023

Industries like hotels, restaurants, and cruise lines excel in this area because they live with their customers 24/7, which creates a unique dynamic for delivering outstanding service. You’re not just competing with other businesses in the same industry. We can all learn from their methods.

Hospitality 73

Hospitality Exceptional Customer Service Employee Engagement Hotels 73

Clarivate

APRIL 14, 2024

In research and higher education circles, there is a widespread notion that the socioeconomic impact of research is a new concern for funding agencies. Dive into the historical evolution and contemporary challenges of assessing the socioeconomic impact of publicly funded research with insights from the Institute for Scientific Information.

Government 59

Government Policies Report Culture 59

Blake Morgan

JANUARY 30, 2024

It’s our responsibility to educate our marketers on what this shift looks like, what pockets it’s happening in, how quickly it’s happening, what it looks like by demographic, what it looks like by content genre.

Customer Experience 52

Customer Experience Advertising B2B Consulting 52

Blake Morgan

JUNE 6, 2023

As the beauty industry evolves and customers feel more comfortable making cosmetics purchases online, Popatia is evolving her company’s digital strategy to meet customers where they are with innovative digital solutions to educate and engage. That means using brand websites not just as a sales channel but as an education channel.

Brands 52

Brands Loyalty Programs Innovation Connections 52

DemandJump

OCTOBER 25, 2022

Educational content isn’t just for academia. No matter what industry you’re in, educating your audience on the topics they care about has numerous benefits.

Examples 52

Examples Industry 52

Bill Quiseng

JANUARY 25, 2023

And for an industry set to take advantage of retail sales that will be generated by Gen X and baby boomers, that is good news. The answer is that you, as manager, are responsible for the education of those who do not have those skills. Ultimately, success in retail customer service is all about interpersonal skills.

Customer Service 103

Customer Service Retail Banking Interaction 103

The DiJulius Group

JULY 15, 2021

First, there’s a great deal of education involved in getting a certified license in these industries and it doesn’t stop there as. The post How to Build a World-Class Patient Experience (and Why the Medical, Financial, and Legal Industries Suck at Service) appeared first on The DiJulius Group. Read Full Article.

Financial 97

Financial Industry How To Groups 97

2020 Research

APRIL 18, 2024

By learning from other industries and incorporating measures to ensure compliance, healthcare research can effectively utilize AI tools while making informed decisions and maintaining regulatory standards. The post Revolutionizing Healthcare Research: A Q&A With Industry Experts appeared first on Sago.

Healthcare 52

Healthcare Industry Trends Innovation 52