ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. The second was an internal forum to share positive customer feedback. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below. Here’s what people said.

Customer Success 52

Customer Success How To Culture Leadership 52

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Customer Journeys 83

Customer Journeys Customer Success Sports Software 83

Gainsight

AUGUST 12, 2022

Swerve around roadmap detours to stay on track. Bad products come from bad roadmaps, according to Albuquerque. In a recent blog , he points out that ineffective roadmaps typically start with a solution-first focus on building features, or a shopping list from executives who just want to build something. iHeart Radio.

Roadmap 59

Roadmap Sports Metrics Software 59

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Using social media for customer service helps brands cut costs, increase retention, and boost sales.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Kayako

NOVEMBER 11, 2015

We’re all familiar with the basic sales funnel – marketing passes leads on to sales, sales accepts them, converts leads to opportunities and then (hopefully!) The opportunities stage is critical to the success or failure of a deal, but it’s often overlooked by sales teams. The expanded sales funnel. wins the deal.

Sales 72

Sales Trends Roadmap Measurement 72

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . Toolkit: Customer Onboarding Toolkit.

Roadmap 52

Roadmap Feedback Survey Tips 52

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . Toolkit: Customer Onboarding Toolkit.

Roadmap 52

Roadmap Feedback Survey Tips 52

PeopleMetrics

JANUARY 24, 2022

This embodies the 80/20 principle – that a small % of your customers (20%) account for a large proportion of your sales (80%). Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year). That 20% consist of high-impact customers.

Trends 90

Trends Self Service B2B Roadmap 90

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Kayako

MARCH 9, 2017

This will assist you in giving thorough feedback to customers who are asking for new features, or when querying if a feature isn’t working. Product testing helps me to understand the process of the Engineering team in deciding the roadmap. Train customers through webinars. When you gain more expertise, it boosts your career.”.

Self Service 178

Self Service Customer Service Roadmap Customers 178

ClientSuccess

NOVEMBER 22, 2021

Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. Voice of Customer. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52

ChurnZero

OCTOBER 28, 2022

To get the rest of our findings, watch our webinar, 2022 Customer Success Study results revealed , in which our expert panel offers their take on the big trends, triumphs, and gaps across the industry. Q: Though sales and CS are different functions, they’re often viewed as the same. Sales, marketing, product, engineering.

Customer Success 52

Customer Success Chief Customer Officer Leadership Study 52

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. These are just the tools, however.

Training 52

Training Course Consulting Software 52

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem.

Customer Success 52

Customer Success Roadmap How To Feedback 52

Kustomer

JUNE 1, 2021

I’ll walk you through the recent improvements we’ve made to our customer support, in addition to what is on the roadmap. What kind of feedback are we getting from our clients on our performance? Feedback from our clients has been phenomenal. We love to hear feedback as we continue to make changes. CSAT goal is 4.5

Training 98

Training Roadmap B2B Feedback 98

SmartKarrot

APRIL 25, 2023

Work together with the sales team to spot chances for expansion and to build customer accounts. Contribute to support infrastructures including the Help Centre, webinars, and in-product instructions. Contribute to support infrastructures including the Help Centre, webinars, and in-product instructions.

Customer Success 19

Customer Success Net Promoter Score Customer Journeys Roadmap 19

ChurnZero

AUGUST 18, 2020

You can’t grow if the customer doesn’t achieve their objectives, provide feedback, and validate your value by advocating their results as social proof. That’s why we invited Jason Whitehead, CEO of Tri Tuns to join us for a webinar to introduce the “Success Chain Management” model. Q&A Recap. That makes it a little bit easier. .

Meeting 98

Meeting Customer Engagement Engagement Customer Success 98

Gainsight

MARCH 19, 2020

We hosted a webinar with Slack on this topic. Several commenters in the LinkedIn thread noted studies of increased Sales and CS performance with video on versus not. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. Turn On Video.

Customer Success 85

Customer Success Tips Video Roadmap 85

Gainsight

APRIL 30, 2019

Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. By incorporating their feedback into your roadmap. WATCH THE WEBINAR. Sales & Marketing Costs/Total New Customers = Customer Acquisition Cost. WATCH THE WEBINAR.

Metrics 65

Metrics Net Promoter Score Management How To 65

ChurnZero

APRIL 8, 2020

Your Customer Success team is delighted that your customers are happy, your product team loves that they are building a product worth talking about, and your Sales and Marketing department revels in the fact that your own customers are massively helping them with their day-to-day jobs! Gather and prioritize product feedback all in one place.

Customer Journeys 81

Customer Journeys Roadmap Gamification Course 81

Gainsight

MAY 13, 2020

Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . We’ve all heard the saying “Everyone is in Sales.”

Roadmap 59

Roadmap ROI NPS Customer Success 59

Amity

DECEMBER 7, 2016

In this post, Nils Vinje from Glide Consulting wants you to get closer to the perfect world QBRs and gives you actionable tips to do so, including working with your sales team and effectively reaching executives. • [Webinar Recording] How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews.

How To 48

How To Roadmap Tips Feedback 48

SurveySparrow

NOVEMBER 29, 2023

Heavy reliance on advertising, promotions, and persuasive sales tactics. Responsive customer support and engagement to address concerns and feedback. Streamlined Decision-Making A product concept is a roadmap for decision-making throughout the product development process. Importance of Product Concept 1.

Consumers 52

Consumers Innovation Loyalty User Experience 52

ChurnZero

JUNE 18, 2021

Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews. If you missed the webinar, you can watch it on-demand. The key thing about the exit interviews is that there should be no attempt at all at sales. That’s what can very easily happen if Sales does this.

How To 98

How To Sales Customer Success Customers 98

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . In-App Guides/Survey. Agile Product Cycles.

Customer Success 59

Customer Success Customer Experience Roadmap ROI 59

Totango

JANUARY 7, 2020

Every customer’s business goals are unique, but following the customer onboarding workflow strategies outlined below will help you ensure they are experiencing value: Complete a Comprehensive Sales Handover. Feedback can then be used to refine standard onboarding processes. . Continue to Offer Customer Training.

How To 72

How To Roadmap Meeting Customers 72

CSM Magazine

SEPTEMBER 20, 2021

By doing this, you keep your customers “in the loop” or the “sales funnel” and keep the churn at bay! Gather, Process, and Work on Customer Feedback. Customer feedback is a powerful tool that allows you to learn more about your customers and their experiences with your brand.

Examples 98

Examples Tips Self Service Social Media 98

inmoment

JUNE 1, 2020

Since the pandemic transcended into Australia/New Zealand in early 2020, InMoment’s APAC Sales Director Simon Benns has seen an interesting shift toward an empathy economy. In the new ‘empathy economy’, the secret weapon lies within your customer feedback and your brand’s ability to turn those insights into action as quickly as possible.

Customer Experience 69

Customer Experience Analytics Survey Feedback 69

Gainsight

MARCH 21, 2019

You make the sale, close the deal. Every ex-customer is just another lead for a new sale. On the other hand, how well do you know your product roadmap? Are you communicating it to your customers through regular webinars and demos? How to stop it: You are taking feedback, right? But is that true? What happens?

ROI 78

ROI Return on Investment Customers Customer Success 78

Gainsight

APRIL 17, 2019

Organizations had to restructure to support higher velocity and more streamlined sales and marketing models. Modern CEOs at any moment can get a pulse on how Sales and Marketing are performing versus waiting for the end of the quarter. I meet with one to two feature teams a week to review their recent progress and the roadmap.

B2C 79

B2C Software Roadmap Meeting 79

CustomerSuccessBox

FEBRUARY 14, 2019

The job of a Customer Success Manager is to make sure that the customers are getting the value that had been promised by the sales team and are able to achieve their goals. Source: Maranda Ann Dziekonski’s presentation in the webinar “ How to start a career in Customer Success ”). Guide Sales on “right fit customers”.

Customer Success 67

Customer Success Management Case Study Study 67

SurveySensum

OCTOBER 5, 2020

It will tell you at what different stages you should launch customer surveys to collect feedback. . At what touchpoints and milestones should you launch feedback surveys? What is the type of feedback questions you should ask at each milestone? Take a website feedback survey . It tells you how your sales process was.

Customer Journeys 52

Customer Journeys B2B Survey Net Promoter Score 52

ChurnZero

JUNE 5, 2020

This article was adapted from a portion of the webinar “ How to Streamline Onboarding to Reduce Churn ” presented by ChurnZero’s Bora Lee. Do: Create a Feedback Loop. That’s because customer feedback should permeate everything you do. But like data, what good is feedback if it’s not accessible and applicable?

Feedback 64

Feedback Leadership Customers Analysis 64

Gainsight

SEPTEMBER 13, 2019

This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. Long gone are the days when sales-led or marketing-led growth reigned supreme. This led to challenges on the post-sale side of customer success. The challenge we faced was that we ended up with a false sense of success.

Analytics 65

Analytics Sales Roadmap Exercises 65

Retently

OCTOBER 1, 2018

To better visualize it, think of it as a roadmap of the full customer experience. According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback. How Does Feedback Actually Help?

Customer Journeys 107

Customer Journeys Touchpoint Social Media How To 107

Gainsight

OCTOBER 22, 2020

In our Path to CPO webinar series , there seems to be a common theme among CPOs. From Marketing to Sales to Services, and even a CRM, the platform connects companies with tools they need to scale effectively. Their crew includes many people who “sort of fell into it” from services, support, sales, and some from marketing.

Culture 52

Culture Feedback Financial Roadmap 52