Education Services Group

JANUARY 28, 2022

Let’s just say if you missed our first Customer Success Unlocked webinar of 2022, you’re going to want to keep reading and watch the session on-demand ! The reality, though, is that sure, when you’re making a product roadmap decision, you do need someone who can interpret a customer problem and translate it into the correct product.

Roadmap 52

Roadmap Customer Success Feedback Report 52

Gainsight

SEPTEMBER 20, 2019

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. At FullStory, we’ve landed on a successful process for prioritizing our product efforts called the 9-Blocker and we shared a little bit about this process in the webinar. When in Doubt, List It Out.

Roadmap 58

Roadmap Exercises Sales Marketing 58

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

Tools 52

Tools Feedback Analysis Survey 52

InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. Why Are Contact Center Analytics Essential?

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. This will become a normal feature over time.

Marketing 108

Marketing Healthcare Analysis Case Study 108

Gainsight

JULY 10, 2023

If you’re looking to enhance your customer engagement model for scale while also optimizing your resources, the tips shared in our recent Grow and Tell webinar provide a strong start. Start Simple With One-to-Many Webinars For organizations looking to augment the role of CSMs through digital means, several strategies can be initiated.

Self Service 52

Self Service How To Roadmap ROI 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. The second was an internal forum to share positive customer feedback. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer relationships 72

Customer relationships Leadership Customer Success Communication 72

ClientSuccess

JUNE 1, 2022

Building a solid customer roadmap that considers potential customer issues, renewals, and churn conversations is critical to a long-term, successful customer relationship. When your customer first comes on board, build a roadmap that considers expansion, product enhancements, and other growth-focused initiatives.

Tips 52

Tips Roadmap Customer relationships Customer Relationship Management 52

ClientSuccess

MARCH 8, 2023

By outlining objectives, owners, and timelines, you provide your customers with a roadmap to success. Let them know you appreciate their feedback and are committed to providing the best possible experience. This helps to keep your projects on track, your customers happy, and your business thriving.

Customer Success 79

Customer Success Tips eBook Roadmap 79

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

Customer Success 98

Customer Success Roadmap Conference Feedback 98

Experience Investigators by 360Connext

JUNE 22, 2021

Or maybe they have been trying to share feedback , but don’t feel heard. Ask for input – don’t just offer training or webinars that are solely product-centered. Seek feedback when a customer leaves. Use that information to inform your roadmap for improvements. Ask for what might be missing.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. In this webinar you’ll: Learn about key innovations and investments across the Khoros platform. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Multi-Channel 52

Multi-Channel Social Media Roadmap Metrics 52

Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. Feedback: How an organization delivers customer surveys, collects responses, and analyzes and implements changes based on results.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Totango

JULY 11, 2023

SVP of Customer Success “Totango takes all of our feedback and implements it almost immediately or can provide a product roadmap timeline in which it will be accomplished. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Customer Journeys 83

Customer Journeys Customer Success Sports Software 83

Lithium

MARCH 2, 2021

Khoros Roadmap Webinar | Resource Round-up | 2021 Q1. Missed the webinar, or just want a recap? This webinar includes a product demonstration of our newly acquired CX Analytics platform and augmenting existing Khoros solutions with omnichannel analytics. Webinars & Events. Marketing Roadmap Deep Dive Webinar.

Roadmap 52

Roadmap Analytics Resources Omni-Channel 52

PeopleMetrics

JANUARY 24, 2022

Advisory boards consist of a sample of your high-impact customers (usually 30-300) that commit to providing feedback for a certain period of time (usually a year). This feedback is both qualitative and quantitative. There’s a lot more on the roadmap, more to come soon. How the Customer Feedback Management Process Works.

Trends 90

Trends Self Service B2B Roadmap 90

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . Toolkit: Customer Onboarding Toolkit.

Roadmap 52

Roadmap Feedback Survey Tips 52

ClientSuccess

MARCH 29, 2022

Don’t be afraid to look ahead to the future, add items and features to the roadmap, and build excitement for the partnership. Ask for feedback. . During the onboarding, make sure you record and track any off-hand feedback to take back to your internal team. . Toolkit: Customer Onboarding Toolkit.

Roadmap 52

Roadmap Feedback Survey Tips 52

Lithium

DECEMBER 6, 2022

Beyond surveys: Go deeper than customer feedback These days, top brands are going deeper, digging into conversational data points that customers provide every day, without even being asked, to get more insight into their CX. Webinars & Events Some event areas are limited to Khoros customers only. Available On-demand.

Social Media 52

Social Media Roadmap Trends Hospitality 52

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Lithium

AUGUST 3, 2021

Khoros | Twitter Ads Discovery Program We are looking to get your feedback early in the process to ensure that we're building features with your use cases, goals, workflows, and success metrics in mind. Sign up now Influence our roadmap. Webinars & Events Some event areas are limited to Khoros customers only. Register now.

Roadmap 52

Roadmap Metrics Government Tips 52

SurveySparrow

AUGUST 28, 2023

Surveys and Feedback: Leverage tools like SurveySparrow to gather insights directly from your audience. 5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. Adjust your tours and tutorials based on their feedback.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Lithium

NOVEMBER 1, 2022

NEW Coaching Video: NPS/CSAT Enable users to privately share their feedback with your brand after a customer service interaction. Gain real-time one question feedback from your customers and save time and time from larger surveys. Webinars & Events Some event areas are limited to Khoros customers only. Read on to find out.

Roadmap 52

Roadmap ROI Social Media Contact Center 52

Centercode

SEPTEMBER 24, 2019

In a recent webinar, Centercode Product Manager Chris Rader shared 3 essential tactics for boosting the impact of pre-release customer tests. Here’s his advice to product management experts like you who want to align their feedback collection processes with their end goals. 2) Organize Your Feedback into Types.

Management 55

Management Roadmap Feedback Survey 55

Lithium

APRIL 6, 2021

Journey Mapping & Actioning Your Feedback: Part 2. This article details a lot of the work we did to upgrade the "out of box" experience for Khoros Communities in response to customer demand and feedback. Webinars & Events. Some webinars are limited to Khoros customers only. Marketing Roadmap Deep Dive Webinar.

Customer Journeys 52

Customer Journeys Analytics B2C Roadmap 52

ClientSuccess

APRIL 5, 2022

But there is still so much your users can tell you about their experience, how your product can become even more user-friendly, and even where your product roadmap can grow. Sometimes, all it takes to unlock this feedback is a simple forum for your users to share it with your team. . NPS survey questions to consider .

NPS 52

NPS Survey eBook Social Media 52

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Other Highlights.

eBook 75

eBook Case Study ROI Roadmap 75

ClientSuccess

NOVEMBER 22, 2021

Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. Voice of Customer. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 52

Marketing NPS Voice of Customer Effort Score 52

ChurnZero

APRIL 22, 2022

Our CS team collects, reviews and follows up on every piece of customer feedback, whether positive or negative. We want you to know that you’re heard, and that your feedback counts. We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. this October.

Customer Success 52

Customer Success Roadmap Conference Feedback 52

CSM Magazine

NOVEMBER 28, 2022

To ensure that all aspects of the product launch are rock-solid, you’ll want to develop a clear roadmap for development and testing. This roadmap should identify the tasks that need to be completed, the timeline for completion, and any potential roadblocks you may encounter. 5) Measure KPI.

Software 52

Software Customer Service Marketing How To 52

Lithium

MARCH 7, 2023

In order to further improve your Atlas experience, the team would appreciate your feedback on a few questions about your overall Atlas experience. Care Digital-First Customer Service: The logical next step beyond self-service (Webinar Clip) - Brands have created a CX monster — beginning when customers are directed to “Call our 1-800 number.”

Self Service 52

Self Service Omni-Channel Social Media Roadmap 52

Gainsight

AUGUST 6, 2021

Within your organization, customer feedback is likely being funneled across different functions—product, marketing, sales, customer success, etc. When gathering these insights, be sure to build a framework around capturing high-quality feedback to get a clear understanding of the customer’s problem.

Customer Success 52

Customer Success Roadmap How To Feedback 52

COPC

OCTOBER 26, 2023

However, it’s important to note that LLMs lack true comprehension; their responses rely on their training and feedback. Experts interact with the AI, scoring its responses and providing corrective feedback. They respond based on their training and feedback loop, blurring the lines between knowledge and understanding.

Technology 76

Technology Customer Experience Self Service Customer Journeys 76

Confirmit

MAY 29, 2019

But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Webinars. Usage and/or transactions. Our Speaker.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. But these are not just another channel for data collection or feedback. Leveraging apps to collect consumer data and feedback in real time. Making the most of beacon and location technologies to facilitate in-the-moment feedback. Voice of the Employee Market Research Featured Webinars. Our Speaker.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Gainsight

APRIL 21, 2022

We compiled our best Product Experience resources from last year, from blogs, ebooks, and webinars. Creating a Product Roadmap? Embedding a Customer Feedback Loop Into Your Product Delivery. If your company has its eye on the sacred hypergrowth status and you are investing in product-led growth, Gainsight has good news for you.

Resources 52

Resources Handbook eBook Government 52

Gainsight

JULY 26, 2022

This product experience imperative was the exact topic of the Catapult webinar with Morgan Redwine from Dealerware. . Capture Timely Feedback: Most CS leaders are on board with the importance of collecting regular NPS and CSAT data. Product experience is a primary driver of customer experience.

NPS 59

NPS Effort Score Training Roadmap 59