Help Scout

DECEMBER 5, 2018

Calculating the return on investment (ROI) of a new tool can be tricky. Customer-focused businesses are beginning to leverage their support teams’ connection to the customer in ways that help the business grow. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Self Service Software Return on Investment 40

Beyond Philosophy

OCTOBER 24, 2014

Here are five things they would have done differently to increase their ROI even more: 1. If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1

ROI 74

ROI Net Promoter Score CEM Conference 74

GetFeedback

JULY 19, 2019

Your customers are talking about you on social media, in user groups, and at events. Including customer behavioral analytics like service call frequency, purchase data, and last payment helps us see how to connect the dots between what they tell us and how they actually behave. Check out the full webinar recording here.

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230

Totango

FEBRUARY 14, 2020

Customer success and marketing are typically two distinct teams that do not seem to be directly connected, but in fact, the more effectively the two collaborate, the more successful your customers—and your enterprise—will ultimately be. Identify key contacts for event invites and speaking opportunities.

Customer Success 98

Customer Success Marketing Case Study Study 98

BirdEye

MARCH 29, 2024

These platforms can transform how you connect with clients and improve your real estate reputation management. Real estate social media networking groups are specifically designed for professionals in the real estate industry to connect, share insights, and market their listings.

Social Media 57

Social Media Tips Sales Advertising 57

Alliance by IFS

NOVEMBER 29, 2018

Register for Astea’s upcoming webinar called “A Practical Approach to IoT in Field Service” featuring Astea’s Director of Technology, Michael Glaser. Implementing IoT, accessing the data amidst security concerns, and proving its ROI, is very challenging for most service organizations. Register Now.

ROI 18

ROI Software Trends Technology 18

ChurnZero

JULY 9, 2020

These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Most companies’ event budget is allocated towards prospecting and brand awareness. Spread Wisdom With Webinars.

Strategy 64

Strategy Marketing Case Study Effort Score 64

CSM Magazine

JANUARY 17, 2024

It has become an integral part of business communication both internally and externally in fields as diverse as interviewing, on-boarding and training new recruits, security, marketing and sales, customer support and relationship management, managing work-flows, and organizing pan-organization events across geographies and time zones.

Video 52

Video Communication Training Social Media 52

NetBase

JULY 3, 2020

The 4th of July is typically cause for celebration, but current events make that challenging for brands. In 2019, the majority of the conversation surrounding Independence Day was around events, celebrations and things to do in cities across America, with fireworks making up a large part of those conversations. Will it be all online?

Brands 95

Brands Marketing Travel Advertising 95

Totango

AUGUST 8, 2021

Ongoing, personalized engagements , whether webinars, face-to-face interactions or digital communications and messaging , are a crucial component of successful onboarding and adoption. Always base your communications and campaigns on customer data, and launch them in connection with tangible events and goals.

Software 118

Software Customer Engagement Customer Success Engagement 118

Gainsight

SEPTEMBER 8, 2020

The challenge of scaling customer success was a topic in our recent Gamechanger webinar series. At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. Register for our next GameChanger webinar here. Success plans. Grow your team . In conclusion.

Knowledge Base 52

Knowledge Base Customer Success Customer Journeys Survey 52

BirdEye

FEBRUARY 13, 2024

Birdeye can help with this through its AI-enabled messaging and appointment scheduling features, making sure you stay connected with your patients and they remember to come back when they need to. Look at metrics like engagement rates, conversion rates, and ROI to determine what works best for your chiropractic practice.

Marketing 57

Marketing Social Media How To Healthcare 57

Bizagi

MAY 29, 2019

As Forrester Analyst Craig Le Clair, said in our recent webinar with UiPath , “Process skills and understanding how to transform processes… exist in the Business Process Management world, and that’s the kind of context and understanding you need to make the right decisions about where to apply RPA.”. Why is this important?

Tips 58

Tips ROI Connections Technology 58

inQuba

SEPTEMBER 1, 2020

While we understand that recovery is a process rather than an event, what really matters is that there’s a gap that needs to be filled. We’ve invited international guest speakers to share this blueprint during the Level Up CX Summit – a series of virtual events that will take place over the next 4 months. View the webinar here.

Management 52

Management Customer Journeys Insurance Consumers 52

Totango

SEPTEMBER 22, 2020

For product adoption to occur, your customer must learn to master your product, and ongoing, personalized engagements , whether webinars, face-to-face interactions, or digital communications messaging , are a crucial component of successful onboarding and adoption. Create a Cross-Functional Customer Journey Team.

Customer Engagement 96

Customer Engagement Engagement Strategy Effort Score 96

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. It’s an essential part of our everyday lives, and there are no signs it’s slowing down.

Social Media 98

Social Media Management Multi-Channel Analytics 98

CX University

OCTOBER 30, 2017

Scott McCallister, new to CXU as VP of Consulting, will spearhead the mission to provide guidance to CX practitioners and organizations who need solid quantitative data connecting CX strategies to the financial bottom line. He will be featured in a November 15th webinar, Show me the numbers! Chief Marketing Officer. CX University.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

Magellan Solutions

JULY 28, 2021

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation. Event Marketing (73%). Business owners have several issues when it comes to cold calling. White Papers.

B2B 52

B2B Call Center Social Media Omni-Channel 52

CustomerSuccessBox

APRIL 6, 2022

Instead, customer success teams can set up a system for measuring and grading client accounts to see if they’re ready for an aha moment (such as a free service or gift) and what the ROI will be. Inviting customers to webinars and events. Connect with people, even if you think they’re unapproachable. Be authentic.

Customer Success 52

Customer Success How To Conference Customers 52

BirdEye

MARCH 17, 2023

This practice helps organizations connect with customers to address concerns as well as provide thoughtful feedback which can help you make any appropriate changes. Companies can use this information to learn from their rivals’ successes and failures, which can influence the direction of upcoming campaigns or events.

Tips 98

Tips Social Media How To Analysis 98

Verint

MARCH 6, 2018

Attendees will learn about how artificial intelligence is helping companies—such as Amtrak, Charter Communications and SWBC—transform their businesses with AI strategies and solutions, apply data to develop and evolve conversational intelligence and business intents, and ultimately increase ROI. Global Connection Congress.

Self Service 35

Self Service Engagement Conference Customer Satisfaction 35

inQuba

SEPTEMBER 1, 2020

While we understand that recovery is a process rather than an event, what really matters is that there’s a gap that needs to be filled. This is manifesting in digital channel preferences and increasingly connected lives, and they expect businesses to meet them there. Review ROI and fine-tune for optimisation. I am empowered.

Management 52

Management Customer Journeys Consumers ROI 52

COPC

OCTOBER 13, 2021

This blog entry was written in conjunction with our upcoming Optimizing Post-Pandemic Contact Center Outsourcing Relationships pre-event workshop during Execs In The Know’s Customer Response Summit. Please register here to attend the event on Monday, October 18, 2021, from 11:00 AM – 12:30 PM ET/8:00 AM – 9:30 AM PT.

Contact Center 52

Contact Center Call Center Training Management 52

CustomerSuccessBox

MARCH 10, 2022

Send reminders to only the contacts who need them, and create tasks for yourself to assess their ROI and recommend possible upsells. During this period, be a resource for them by providing extra assistance and specific resources/webinars/guides. Remind them of their approaching renewal when it’s still a while away.

Customer Success 52

Customer Success Poor Customer Service Resources Customers 52

Natalie Petouhof

SEPTEMBER 23, 2018

Want to know how to get the ROI out of Dreamforce? Here’s the link to the on-demand webinar: [link] You’ll hear how these customers” Plan with their team before Dreamforce. Be A Multiplier Workshop: How to multiply learning events in your community & empower people to skill up for the jobs of the future!

Contact Center 75

Contact Center ROI Customer Service Meeting 75

BirdEye

MARCH 24, 2023

Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. It’s an effective way to make new connections in the business scene, especially in areas where purchases rely on personal connections. To qualify leads is to predict the likelihood of a sales prospect becoming a customer.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

ClearAction

DECEMBER 28, 2016

Connect sentiment to operational events, and show the financial size at-risk or at-opportunity. Find interesting ways to wallpaper employees’ world in digesting customers’ realities: podcasts, videos, live webinars, posters, customer reality space, shadowing, rotation, blurbs in all existing events and communications, etc.

Voice of Customer 59

Voice of Customer Customer Insights Company How To 59

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

CSM Practice

JULY 6, 2020

3. Greater ROI. Customer success teams have first-hand knowledge of customer goals and a deeper connection to the customer base. Aim to Connect. People respond to feelings before they respond to facts, and life is about connecting. As you connect to your installed base, focus on helping instead of adding to the noise.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

3. Greater ROI. Customer success teams have first-hand knowledge of customer goals and a deeper connection to the customer base. Aim to Connect. People respond to feelings before they respond to facts, and life is about connecting. As you connect to your installed base, focus on helping instead of adding to the noise.

Company 71

Company Strategy Tips Customer Success 71

Pink Guava

MARCH 25, 2019

Well here is the surprise, it's the finding, connecting and retaining the actual users or CUSTOMERS. How do I connect and reach my customers to understand their behavior and expectations to provide the products/ service as per the need. How do I quantify the benefits (ROI) for my “customer experience strategy”?

Guidelines 40

Guidelines Customer Experience Management B2C Strategy 40

BirdEye

MARCH 11, 2024

How to connect with your audience through hashtags? How to leverage hashtags for event marketing? In business, hashtags are a tool for companies to connect their content with specific topics, trends, or conversations, making it easier for users to find and interact with their posts. What’s the ‘3×3’ hashtag strategy?

Social Media 70

Social Media Trends Analytics Connections 70

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. Unfortunately, webinars are also too often used as marketing tools.

Training 52

Training Course Consulting Software 52

Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. The three of us, along with moderator Chantel Botha of Brand love, discussed in the webinar and a recent podcast some of our past experiences working in this industry, where we are today, and where we are going.

Customer Experience 133

Customer Experience ROI Conference Engagement 133

SurveySparrow

NOVEMBER 30, 2021

Zapier helps you connect your favorite apps to HubSpot with just a few clicks, without having to write any code. All you have to do is set up Zaps to connect and move information between HubSpot and your apps. Once you connect your WordPress site with HubSpot, you can: sync your contacts’ email and other information to the HubSpot CRM.

CRM 52

CRM eBook Effort Score Meeting 52

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Using lead magnets, such as free ebooks or webinars, can help entice people to provide their email addresses.

B2B 52

B2B Marketing Social Media Advertising 52

SurveySparrow

FEBRUARY 14, 2022

In our recently concluded virtual HR summit, Refine EX, Anisa Aven, the CEO of Turnkey Coaching & Solutions , perfectly started her webinar with this line. Anisa has been one of the prime advocates of people analytics for close to 2 decades, and we knew we were on a knowledge ride in this webinar. Human Capital ROI.

Analytics 98

Analytics Metrics Examples Survey 98