Forrester's Customer Insights

MAY 28, 2019

I will be attending the 2019 In|Vest conference this July in New York. Like everyone else in the industry, I am keen to hear the latest on what’s happening in digital wealth management from incumbents like J.P. Morgan and its no-fee investing app You Invest, including whether it will evolve it to offer digital advice […].

Conference 42

Conference Innovation Industry Management 42

Kerry Bodine

MAY 14, 2018

Last week, my colleague Amelia and I joined nearly 400 other customer experience professionals at the annual CXPA Insight Exchange in New Orleans. It was an energizing (and, to be completely honest, exhausting) two days—but the work didn’t end for Amelia when the conference was over.

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Conference ROI 120

TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Forrester's Customer Insights

MARCH 4, 2020

At the PTC’20 conference earlier this year, I hosted a session with Asian finance investment leaders on why tech-driven innovations should be prioritized to ensure your company’s future market leadership.

Innovation 43

Innovation Conference Leadership Technology 43

Qualtrics

FEBRUARY 6, 2019

Product-focused conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. The experience can be invaluable to your organization as you understand what drives your customers. Below are 10 product experience conferences that you should check out for 2019.

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Conference Management Innovation Roadmap 33

Forrester's Customer Insights

DECEMBER 8, 2022

The conference was a mix of innovation in some areas — particularly compute and networking, along with a […].

Innovation 26

Innovation Conference Customers 26

CX University

NOVEMBER 21, 2023

CXU’s courses cover the core concepts structured by the CXPA, and are fully congruent with the five domains of knowledge and skills: Customer Insights and Understanding Customer Experience Strategy Metrics, Measurements, and ROI Design, Implementation, and Innovation Culture and Accountability CXU Founder and CEO, Dr. Mohamed Latib, states, “CXU solicits (..)

Course 52

Course Roadmap Conference ROI 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Qualtrics

JANUARY 16, 2019

Executives today want smarter and faster insights, and technology and automation are changing the landscape. In order for market research professionals to stay relevant and deliver world-class insights, they must keep up with the latest trends. Below are 10 market research conferences that you should check out for 2019.

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Conference Marketing Case Study Analytics 28

Forrester's Customer Insights

OCTOBER 13, 2019

Two weeks ago, Alibaba Cloud’s Apsara Conference 2019 took place in Hangzhou, China. For companies who want to lead the world in tech-driven innovations and digital business, […]. It has been 10 years since Alibaba Cloud’s establishment in 2009.

Conference 28

Conference Innovation Technology Company 28

TechSee

AUGUST 14, 2023

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. Delivering innovation and growth.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Forrester's Customer Insights

MAY 25, 2018

There is no doubt that the Viva Technology conference is a great demonstration of how France is catching up and embracing tech innovation with more than EUR 2.5 billion invested in start-ups last year and with significant investments from tech giants like IBM or Salesforce.

Innovation 24

Innovation Conference Technology Marketing 24

Forrester's Customer Insights

APRIL 6, 2018

At its AWS Summit in San Francisco this week, Amazon Web Services announced a series of new services and GA’d a few from Re:Invent but the theme coming out at the conference was clearly on broadening its ability to accelerate your organization’s digital innovation strategy.

Innovation 31

Innovation Conference Strategy 31

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business.

Customer Experience 236

Customer Experience Social Media Video Customers 236

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. These included the creation of new marketing approaches to acquire and retain customers and the formation of a new customer focused digital business channel.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

Thematic

DECEMBER 7, 2022

How are insights leaders using artificial intelligence (AI) to get valuable insights from data? Alyona and Alana recently returned from the TMRE 2022 conference in Texas, where a number of thought leaders discussed the topic of using AI in insights. What can we learn from those who are experienced with using AI?

Tools 62

Tools Conference Data Customer Insights 62

Forrester's Customer Insights

OCTOBER 19, 2023

While Workday Solutions Marketplace is not a new concept to Workday customers, what is new is the soon-to-arrive Workday AI Marketplace. At the recent Workday Rising event, the company’s annual customer conference, Workday announced a new marketplace for its customers to find and deploy Workday-trusted AI solutions.

Conference 56

Conference Customers Technology Innovation 56

Calabrio

MAY 10, 2019

You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success. How to Measure and Build the Business Case for Customer Experience. If you’re planning to attend the conference to assess new technology to support your CX efforts, this is a must-see. Thursday, 23 May at 8:00 am.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Forrester's Customer Insights

MARCH 31, 2023

The countdown begins! I’ve confirmed the last 1:1 meeting spot on my calendar. The Forrester team is preparing for a panel discussion and topic tables at our client meet-and-greet event. I’m glad that track sessions and keynotes will also be available on demand. I aim to attend a few in person, but I know I’ll […]

Conference 26

Conference Meeting Innovation Data 26

ShepHyken

MARCH 29, 2019

Advanced retailers have come to a realization that their managers, or agents, should rather focus on direct communication with customers and/or a balanced pricing strategy. Technology augments their expertise by handling routine tasks, analyzing enormous amounts of data, and providing market and customer insights.

Retail 106

Retail Customer Experience How To Ecommerce 106

Forrester's Customer Insights

MARCH 25, 2020

The COVID-19 virus has made canceling or delaying customer gatherings, seminars, conferences, and trade shows of any size essential. Digital alternatives don’t replicate the in-person experience, despite innovative technologies and approaches. It’s a rough time to be planning or managing a large, in-person event.

Conference 52

Conference Innovation Technology Marketing 52

CX Journey

FEBRUARY 18, 2016

Plenty of books were written and conferences attended. More innovative businesses brought together multidisciplinary teams to share knowledge through storytelling. It's one of those books I’ve returned to several times over the years to refine my skills and to pass on storytelling tips to customer insight analysts and leaders alike.

Leadership 80

Leadership Innovation Customer Insights Tips 80

OpinionLab

NOVEMBER 1, 2016

Here’s a guide to how OpinionLab can help uncover actionable insight that enables you to make great emotional connections with your mobile customer. Customer experience has been a buzzword at many past Forrester conferences, but what struck me at CXSF was the connection being made between CX and quantifiable business value.

Innovation 60

Innovation Return on Investment Airlines Study 60

OpinionLab

NOVEMBER 1, 2016

Here’s a guide to how OpinionLab can help uncover actionable insight that enables you to make great emotional connections with your mobile customer. Customer experience has been a buzzword at many past Forrester conferences, but what struck me at CXSF was the connection being made between CX and quantifiable business value.

Innovation 60

Innovation Return on Investment Airlines Study 60

Talkdesk

MAY 1, 2020

We transformed Opentalk 2020 , the premier CX event of the year, into a virtual conference to bring together the industry’s leading customer experience pioneers to share business continuity insights and best practices. . These customer insights have directly influenced our team at Talkdesk as well as my keynote on May 6.

Conference 55

Conference Industry Innovation Customer Insights 55

Forrester's Customer Insights

MARCH 12, 2019

Last week at RSA Conference, vendors and security professionals discussed the newest cybersecurity innovations, the future of the industry, and some much-needed improvements. To start off the conference, Microsoft and […].

Conference 42

Conference Innovation Industry 42

ReviewTrackers

MARCH 17, 2017

According to Price, Snapchat will be “an unexpected driver of innovation” in news media and journalism. Women in tech and digital media was a big theme this at SXSW, which is generally more diverse than most tech conferences to begin with. Think stats that reveal the pulse of secret consumer opinion.”. Transformations in Marketing.

Trends 79

Trends Technology Social Media Healthcare 79

Thematic

FEBRUARY 15, 2019

Last week, I attended the Chief Customer Officers & Influencers conference in Atlanta. I got a chance to give a keynote on how companies can disrupt themselves through customer insights and this post summarizes some of the key points I made. It’s a continuous process of iterating on customer insights.

Chief Customer Officer 54

Chief Customer Officer Net Promoter Score Exercises Conference 54

Forrester's Customer Insights

AUGUST 13, 2019

Bosch Connected World – Bosch’s premier customer and partner event held annually in Berlin – has become a destination event for European IoT professionals.

Connections 44

Connections Analysis Conference Innovation 44

C3Centricity

APRIL 2, 2018

The report concludes that: “The biggest barriers to experimenting with innovation in CI are resources, both time and money. A lot of times there’ll be [a need for] an innovation project but it can’t find a home.”. Ways of working with the Line. Self-determination. Impact and truth culture.

Marketing 175

Marketing Handbook ROI Social Media 175

Forrester's Customer Insights

FEBRUARY 13, 2020

My RSA Conference schedule is set, and I’ve stocked up on hand sanitizer. Here’s my game plan: · Look for innovation in data security. Counting down the days! I keep coming back to “the basics” of understanding data and context about data, which isn’t so basic or easy.

Conference 9

Conference Innovation Data Customers 9

Forrester's Customer Insights

JANUARY 23, 2019

Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce. In between meetings, I caught a few sessions and spent some time at the innovation lab. Luckily for […]

Trends 42

Trends Conference Retail Innovation 42

Clarabridge

MAY 11, 2018

We did it – just like that, Clarabridge’s 10th Annual Customer Connections Conference (C3) has officially come to a close. After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience. Unable to attend this year’s conference?

Self Service 40

Self Service Social Media Healthcare Conference 40

ClearAction

DECEMBER 12, 2017

Imagine the power of pictorially summarizing your customer survey results so that stakeholders can understand possible customer experience improvements within 10 minutes! Reality Maps help your project teams learn about end-to-end customer experience and pain points in a storyboard format, with an eye toward future innovation. “By

Customer Centricity 54

Customer Centricity Return on Investment Customer Experience Design Conference 54

Customer Guru

AUGUST 8, 2018

She has over 25 years of experience in guiding businesses on customer experience and helping them understand the importance of the employee experience. Arie is a Customer Strategy, Customer Lifecycle Management, Customer Insight, and Innovation Consultant. Arie Goldshlager Follow @ariegoldshlager.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Forrester's Customer Insights

NOVEMBER 21, 2019

This week, I attended IBM’s fifth annual Security Summit in New York City, an exclusive event for a who’s who of IBM’s security customers. This is my third year attending, and I always look forward to going for a few reasons: 1) This is a small, targeted half-day security conference — perfect for a forced […].

Culture 62

Culture Conference Customers Innovation 62

Forrester's Customer Insights

OCTOBER 11, 2019

Two weeks ago, I attended Alibaba Cloud’s Apsara Conference 2019 in Hangzhou, China. I was struck by the progress of tech-driven innovation in China and reminded that China is no longer trailing Silicon Valley in many areas, it is leading.

Conference 6

Conference Innovation 6