Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Customer Bliss

AUGUST 8, 2017

With a track record in transformational leadership, Stephen has built a reputation for leading and implementing successful customer focused, innovative and profitable initiatives. These included the creation of new marketing approaches to acquire and retain customers and the formation of a new customer focused digital business channel.

Chief Customer Officer 137

Chief Customer Officer Leadership Innovation Financial 137

Calabrio

MAY 10, 2019

This is a great event to learn about the latest and greatest research and insights on customer experience strategy straight from Gartner’s experts including: operationalising the voice of the customer, analytics best practices to improve customer retention and gaining value through customer journey mapping.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

Clarabridge

MAY 11, 2018

We did it – just like that, Clarabridge’s 10th Annual Customer Connections Conference (C3) has officially come to a close. After donning 80s garb and rocking out to The Legwarmers on Tuesday night, everyone came together one last time to discuss the exciting future of customer experience. Unable to attend this year’s conference?

Self Service 40

Self Service Social Media Healthcare Conference 40

C3Centricity

APRIL 2, 2018

Insights 2020 by Kantar-Vermeer spoke about the need for researchers to have five critical capabilities : Research & analytics mastery. A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Business acumen. Storytelling.

Marketing 175

Marketing Handbook ROI Social Media 175

BirdEye

MARCH 24, 2023

Customer preferences and expectations keep changing, and a great development strategy can help your brand keep pace. A sound strategy will allow you to identify, incubate, and execute new business development concepts that lead to innovation, new partnerships, and better relationships with new and existing customers.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

Qualtrics

JULY 23, 2019

Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World , and the founder of Bain’s Loyalty practice. Follow Fred for insights into customer loyalty. ( @FredReichheld ). She works with more than 100 consultants, who all aim to advance customer insights through research excellence.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Thematic

JANUARY 17, 2019

If your survey has been soundly designed and analyzed and you deliver your results to the right decision makers, new opportunities and innovative strategies can be created. Survey analysis refers to the process of analyzing your results from customer (and other) surveys. How to build a Text Analytics solution in 10 minutes.

Analysis 98

Analysis Survey Data How To 98

Gainsight

AUGUST 18, 2022

We took some time at Pulse , our annual user conference in San Fransisco (if you somehow haven’t heard of it), to recognize seven companies and over a dozen individuals. The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year.

Effort Score 23

Effort Score Customer Success Software Healthcare 23

Gainsight

APRIL 15, 2019

Product experience track: It’s a business imperative to deliver intuitive, delightful, and impactful products in today’s customer-centric world. This track will spotlight product leaders who’ve developed user-centric products using thoughtful strategy, customer insights, and product analytics that have led to scalable growth.

Hospitality 81

Hospitality Leadership Customer Success NPS 81

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Arie Goldshlager. Barry Dalton.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Aimee Lucas. Arie Goldshlager. Barry Dalton.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. AI-enabled analytics for vital customer insights.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Calabrio

OCTOBER 14, 2019

Shep is one of the leading voices in customer service, guiding clients in building loyal relationships with their customers and employees. Innovation on Display. Based on a vertically oriented media player that aligns with how we consume information today, the design puts critical customer insights at users’ fingertips.

Conference 33

Conference Connections Strategy Entertainment 33

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. Successful VoC programs need strong text analytics solutions.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Forrester's Customer Insights

JUNE 25, 2019

I am back from two days at UX STRAT 2019 — a conference that gathers an international community of design leaders and experience makers. This single-track conference offers presentations about the latest trends at the intersection of business strategy, user experience (UX), product, and service design.

Innovation 44

Innovation Conference Data User Experience 44

BirdEye

OCTOBER 17, 2023

It has helped marketers enhance and streamline the brand-building process by enabling personalization, automating content creation, and providing valuable customer insights. Unified posting calendars, comment tracking, performance reporting, and audience growth analytics. That I have for you guys today.

Brands 57

Brands Social Media Multi-Channel Tools 57

Bizagi

SEPTEMBER 3, 2018

“Moving to implement the agile approach at scale in our business is an important evolution in how we run ANZ which will allow us to respond much more quickly to customer needs, create higher staff engagement and make further improvements in efficiency.” . How to Bridge the Gaps with Digital Process Automation.

Financial 53

Financial Customer Experience Banking Multi-Channel 53

CXApp

AUGUST 28, 2018

On-demand access delivers relevant content and multi-way communications that only an innovative mobile app platform can provide. For customers and potential customers, this opens a window into your company’s current status; such access to knowledge elevates the ensuing relationship from customer to partner.

Omni-Channel 40

Omni-Channel Multi-Channel Meeting Conference 40

Beyond Philosophy

DECEMBER 23, 2015

CCOs must understand marketing, sales, service, brand perceptions, and operations, of course, but their principal goal should be to deepen relationships, establish greater levels of trust, and build stronger customer loyalty behavior. Customer Insight, Data and Action Generation.

Chief Customer Officer 60

Chief Customer Officer Omni-Channel Customer Centricity Consulting 60

Gainsight

JUNE 10, 2021

One of the reasons I LOVE tech conferences, especially as a Product Marketer, is the ability to get a first-hand look at the new innovations and features that are often being launched and demoed from the keynote stage. Gainsight for Account Planning gives your teams those tools. while identifying which areas can be improved.

Customer Success 52

Customer Success Customer Journeys Management Net Promoter Score 52

Qualtrics

JUNE 23, 2020

Adobe pivoted to a 100% Digital Summit, in their words “the digital experience conference has gone digital”, Google Cloud Next ‘20 transitioned to Digital Connect, turning a once paid-for, three-day conference into a “free, global, digital-first, multi-day event that would leverage content prepared for Next ‘20. Delivered groceries.

Multi-Channel 26

Multi-Channel Abandon Rate Apparel Retail 26

Bold360

DECEMBER 1, 2016

Choosing software that does not include analytics. Technology considerations must take into account the entire customer lifecycle and brand experience. “One of the most common mistakes companies make when selecting customer experience technology is…” Focusing solely on today’s ‘hot’ topic. Mark Harrington.

Software 40

Software Customer Experience Company CRM 40