C3Centricity

AUGUST 12, 2019

One of the most frequent questions I get asked by my clients is how they can improve their innovation. . They then ask me if I can help them to improve their innovations and identify why this happened. Of course, I do help them, but I also suggest that next time it would be better if they called me before they started innovating!

Innovation 136

Innovation Healthcare Brands Consumers 136

Experience Investigators by 360Connext

FEBRUARY 27, 2024

Unpack an intriguing case study where a brand’s bold pricing and production strategy turns the supply chain playbook on its head, offering unique insights into consumer trust and the anticipation of demand.

Case Study 143

Case Study Leadership Customer Satisfaction Meeting 143

CSM Magazine

SEPTEMBER 26, 2023

Quiq debuts the first AI Large Language Model Powered Assistant, propelling LOOP Auto Insurance to the forefront of customer service innovation with more personalized and efficient interactions. If you’d like to learn more about how Quiq built LOOP’s AI Assistant, explore the case study.

Self Service 64

Self Service Insurance Innovation Chatbots 64

Uniphore

JANUARY 4, 2022

Case Studies. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. Be the first to learn about the latest innovations in automation, conversational AI and emotion intelligence. Conversational AI Platform. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

SurveyGizmo

OCTOBER 11, 2017

By combining culinary and research experience, DFG is able to give greater direction to Marketing and Product Development teams in the Food and Beverage Industry. Over the next six months, Lewis evaluated the top survey solutions available in the market, and ultimately chose to implement SurveyGizmo into DFG’s core business strategy.

Case Study 60

Case Study Study Feedback Tools 60

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.

Analysis 208

Analysis Social Media Trends Feedback 208

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Analysis Case Study 108

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. Table of contents Understanding marketing channels (what is it?) These marketing communication channels are pivotal in reaching your target audience.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Natalie Petouhof

MAY 11, 2016

big data, predictive analytics). • Digital Marketing Transformation – Personalized, data-driven digital marketing. • Future of Work: Social Business – The technologies enabling teams to work together efficiently. innovation in the cloud, ENSW cost savings, cloud ERP, efficient app production).

Case Study 40

Case Study Study Innovation Leadership 40

Horizon CX

DECEMBER 1, 2023

let’s explore a couple of real-world examples that illustrate the crucial link between CX and strategic goals: Amazon: Customer-Centric Innovation for Market Leadership Alignment with Strategic Goals: Amazon’s relentless focus on customer experience is tightly aligned with its strategic goals.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Genroe

AUGUST 4, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 10 August 2021 – CX Innovation is Hard! But There is A solution) appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Human curated. Delivered weekly.

Net Promoter Score 52

Net Promoter Score Innovation Case Study B2B 52

AWS Machine Learning

JUNE 7, 2023

United Arab Emirate’s (UAE) Technology Innovation Institute (TII) , the applied research pillar of Abu Dhabi’s Advanced Technology Research Council , has launched Falcon LLM, a foundational large language model (LLM) with 40 billion parameters. To explore Falcon-40B’s remarkable potential, please visit FalconLLM.tii.ae.

Training 87

Training Innovation Technology Multi-Channel 87

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Local listings serve as powerful marketing assets that can do wonders for your brand.

Automotive 260

Automotive Management Social Media Feedback 260

ShepHyken

JULY 28, 2023

This week, we feature an article by Jessica Collier , VP of Growth Marketing at Assembly Software. Social proof is a psychological phenomenon marketing teams can use to nurture brand credibility and trust. This insight underpins so much of modern marketing. The idea has been highly consequential in marketing. What format?

Case Study 62

Case Study Study Brands Software 62

Natalie Petouhof

JANUARY 24, 2016

Tweet DMN and The Hub have combined forces this year to present the Marketing&Tech Innovation Awards, which honor the most innovative strategies, platforms, and people in marketing today. Case Study Categories. Analytics Innovation. Analytics Innovation. Content Marketing Innovation.

Innovation 40

Innovation Marketing Social Media Omni-Channel 40

Confirmit

APRIL 5, 2018

AcuPOLL has challenged the status quo in Market Research since its founding by P&G marketing innovators. AcuPOLL now runs its most innovative research solutions on Confirmit Horizons. AcuPOLL now runs its most innovative research solutions on Confirmit Horizons. Market Research Case Studies.

Innovation 40

Innovation Case Study Study Industry 40

CX Accelerator

JANUARY 11, 2021

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. Be kind, treat your teams well, innovate, and work hard. Zappos is a case study on how to create a customer-focused culture. An innovative mindset. Inspiring service workers.

Return on Investment 266

Return on Investment Culture Customer Centricity Ecommerce 266

Circular Edge

APRIL 22, 2020

Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 as a platform for continuous innovation. Continuous Innovation with E1 9.2. — Chelsea Krieger, Marketing Manager. JD Edwards Re-Imagined. Digital Transformation with JDE Tools. releases.

Resources 52

Resources Innovation Roadmap Self Service 52

Optimove

MAY 20, 2024

Jabra, an audio equipment manufacturer, uses an innovative approach to post-purchase journeys that demonstrates the bridge to close this manufacturer-to-end-user data gap. In doing so, they have unlocked insights and driven incremental revenue growth through marketing automation powered by Optimove.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

Currency Alliance

DECEMBER 4, 2023

These topics should be of interest for all loyalty marketing professionals, but depending on where you are in your loyalty journey, they may still not be priorities if you still have basic requirements to get in order. Norwegian Air Shuttle and Strawberry Hospitality Group have made public their intention to shake up their market.

Loyalty 59

Loyalty Trends Data Marketing 59

Confirmit

MARCH 2, 2019

The organization combines the expertise of researchers and a research support team to develop data collection and feedback systems that drive innovation for education programs and services across the child welfare system, district services and schools. Voice of the Customer Market Research Case Studies.

Innovation 40

Innovation Case Study Touchpoint Study 40

Blake Morgan

JANUARY 20, 2022

Dan believes in the connection between CX and marketing and uses his blog to share creative ways to create immersive and amazing experiences. On her blog, Denise shares insights and case studies from big brands. . As an author, speaker and podcaster, Jeanne includes case studies and best practices from top brands on her blog. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

CX Accelerator

JANUARY 11, 2021

Kay Phelps , Director of Product Marketing at Edify says, “Tony Hsieh provided extraordinary leadership and was a role model for great CX. Be kind, treat your teams well, innovate, and work hard. Zappos is a case study on how to create a customer-focused culture. An innovative mindset. Inspiring service workers.

Return on Investment 182

Return on Investment Culture Customer Centricity Ecommerce 182

Beyond Philosophy

NOVEMBER 30, 2023

For example, we worked with RICOH Printers, Canada, which became our case study based on their improvement of 34 points in the Net Promoter Score® 1 over 30 months. This increase in NPS also resulted in a ten percent revenue growth in a declining market. Marketing and innovation produce results.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Customer marketing if done right can have a positive impact on retention. Make it less about the ‘marketing’ and more about the ‘customer’.

Marketing 56

Marketing Case Study eBook Exercises 56

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing: Drive Customer Action and Loyalty by Prompting Instinctive Responses by Nancy Harhut. Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

CSM Magazine

APRIL 25, 2023

In today’s hyper-competitive market, keeping customers satisfied is more important than ever. Case study: Consider a busy café that upgrades its coffee machines to a more advanced model. One often overlooked aspect of enhancing customer satisfaction is the use of updated equipment in your business.

Customer Satisfaction 52

Customer Satisfaction Case Study Government Return on Investment 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Win the Customer

JUNE 13, 2023

In the dynamic landscape of consumer behavior, businesses are constantly seeking innovative ways to enhance customer experience. By showcasing satisfied customers through testimonials, reviews, or case studies, you tap into this phenomenon. One often overlooked yet potent force is the Bandwagon Effect.

Customer Experience 52

Customer Experience Social Media Case Study Innovation 52

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. These insights inform other marketing touch-points.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

Magellan Solutions

MAY 8, 2024

With the booming IT outsourcing market set to hit a massive US$512.50 billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses like yours can stay ahead of the game with these innovations. Read along! Talk about a game-changer!

Examples 52

Examples Innovation Chatbots e-support 52

CSM Magazine

FEBRUARY 7, 2024

Online courses in operations management, for example, draw on case studies from manufacturing to healthcare, providing a broad-based education that can adapt to numerous career paths. Through interactive simulations and case studies, you can apply what you’ve learned immediately to your job.

Case Study 52

Case Study Course Study Customer Satisfaction 52

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. Sabio’s Chief Innovation Officer, Stuart Dorman, added: “Nina is on the leading edge when it comes to the possibilities of artificial intelligence.

Case Study 52

Case Study Groups Conference CRM 52

ECXO

FEBRUARY 14, 2022

We invite you kindly: Join our open-access community for executives, entrepreneurs, innovators, CX practitioners, decision-makers, experience designers, designers, creative professionals, and influencers: [link]. An open-access community: [link] #CX #CXtransformation #cxo @five9 @ThunderheadONE #experiencedesign #innovation.

Culture 98

Culture Case Study Employee Experience Innovation 98

CSM Magazine

FEBRUARY 9, 2021

Predictions for the property market in the coming year vary widely. According to homeowner and ‘buyhavioural’ data agency TwentyCi, the residential property market is at levels not seen for a decade and the market continues to enjoy a ‘ post pandemic surge ’. For more case studies, ideas and inspiration, visit www.ebi.ai.

Self Service 59

Self Service Marketing Competitive Advantage Automotive 59

SurveySensum

APRIL 1, 2024

This loyalty is not just about repeat business; it also fosters a formidable defense against the fierce competition in the market. Trust is not easily gained but can be a distinguishing factor that sets a business apart, resonating deeply with consumers and potentially leading to market leadership.

Brands 52

Brands Case Study Social Media Feedback 52

QuestionPro Audience

APRIL 23, 2018

As always, any publicity starts with solid market research to understand where a brand needs to pivot, regardless of the situation. Both solutions became a standard for the industry and an iconic case study on damage control. Thus, Starbucks needed to move quickly and address its base. STARBUCKS OWNED IT, AND OWNED IT FAST.

Brands 170

Brands Social Media Case Study Video 170