Influitive

OCTOBER 18, 2022

Of course, I won’t know if you answer it, but I’ll trust you and ask the question anyway: When you write case studies, why do you include customer quotes? The post The Case Study Is Dead. Let me start with a question. I assume you think it’s […]. Long Live the Customer Story appeared first on Influitive.

Case Study 52

Case Study Study Course Customers 52

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling. Our brains love stories.

Case Study 52

Case Study Study Social Media Customer Success 52

Centriam Customer Experience Lab

MARCH 5, 2018

We have published the Centriam CX Money Map , which details 12 drivers that make the financial case for a customer experience program. This week, I will delve into the two drivers involved with reducing costs in contact centers and marketing while maintaining, and potentially improving, customer experience.

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Case Study Study Customer Experience Contact Center 170

ijgolding

AUGUST 3, 2018

I wrote the following: Retail, in general, is an industry that contains companies completely failing to continually reassess their ‘why’, as marketing guru Simon Sinek would say. The post How NOT to survive in a disrupted world – the case study of UK retailer, FatFace appeared first on I J Golding.

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Case Study Retail Study Policies 191

SurveySparrow

MARCH 19, 2024

If you’re looking for a video marketing guide , you’re not the only one. There are still some brands that haven’t gotten on board with video marketing – despite knowing its value – and the ones who have been are looking to build a more robust commercial video strategy. Videos are naturally more engaging because people are visual.

Video 95

Video Strategy Marketing Social Media 95

Genroe

NOVEMBER 29, 2021

In this case study we examine the reproducible steps and approaches they took to drive that change. The post [Case Study] How Zip Water UK Lifted NPS from 5 to 73 appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Zip Water UK is the UK arm […].

Case Study 52

Case Study Net Promoter Score Study NPS 52

Hallmark Business Connections

DECEMBER 14, 2020

Looking at incremental impact should be a part of every marketer’s data gathering checklist. After all, it’s an extremely helpful marker for those marketers who advertise in multiple channels and desire to compare the effectiveness of a single tactic. Get the case study. Take this online retailer, for example.

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Case Study Study Measurement How To 53

Genroe

JULY 27, 2022

This case study outlines the 5 steps Financial Services player AccessPay used to increase their NPS from 15 to 50 in just two years. The post [Case Study] How AccessPay Lifted NPS from 15 to 50 in 2 Years appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

Case Study 52

Case Study Net Promoter Score NPS Study 52

Genroe

NOVEMBER 29, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 30 November 2021 – NPS Case study + Customer Journey Ownership appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Human curated. Delivered weekly. Design is how it works.”—

Case Study 52

Case Study Study Net Promoter Score NPS 52

Customer Bliss

FEBRUARY 23, 2017

Sometimes, though, a micro-case study in customer experience drops right into my lap. Essentially, it’s content marketing editorial calendar software for WordPress. There are a bunch of cool features, including marketing calendars and social media analytics. This past week I had a digital one come up: CoSchedule.

Case Study 100

Case Study Study Social Media Conference 100

SuiteCX

MAY 25, 2016

Here are a few case studies: Start with the brand promise. People are loathe to participate in the give and get back and forth of modern marketing because so few companies do it well. Customers must trust that companies won’t misuse their data, and companies must provide true value in the exchange.

Case Study 100

Case Study Study Customer Engagement Engagement 100

Win the Customer

MARCH 8, 2017

Here are some case studies in successful emotional branding that business leaders can emulate to acquire and maintain customers. More recently, Old Navy has revisited this marketing strategy with ads featuring 80s celebrities such as Chevy Chase, Saturday Night Live’s Superfans and the Superfans’ idol, Bears Coach Mike Ditka.

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Case Study Study Brands Customer Experience 118

Genroe

JULY 26, 2022

The post [Case Study] Net Promoter Score®: How Much and How Fast You Can Improve appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Real world data from companies that show how much and how quickly they were able to improve their Net Promoter Score.

Net Promoter Score 52

Net Promoter Score Case Study Study B2B 52

Beyond Philosophy

SEPTEMBER 8, 2022

It could be increased market share, improved NPS, or higher customer retention. – A case study appeared first on CX Consulting. This diversity brought many perspectives to the project implementation, which was vital. Rule #2: Measure. Subscribe today right here.

Case Study 97

Case Study ROI Study Customer Experience 97

Inbenta

NOVEMBER 1, 2018

The following questions were posed both to the Inbenta Chatbot and to another popular chatbot service on the market that advertises its use of NLP. The post Case Study: Machine Learning vs. Natural Language Processing appeared first on Inbenta. For the sake of this comparison, we’ll refer to it as the anonyBot.

Case Study 101

Case Study Study Chatbots Knowledge Base 101

LiveChat

JANUARY 3, 2020

Most content marketers focus on traffic. As a result, smart marketers are looking for ways to get more from the traffic that they already have. Try story studies. They’re designed to not only help you write case studies that convert sales and close clients, but to actually drive more traffic to your website.

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Case Study Study How To Sales 62

Hallmark Business Connections

OCTOBER 19, 2020

Find out how a billion-dollar fashion retailer delivered a human experience to improve digital marketing results. After dominating the market for over two decades, other companies started to catch up, and the online retailer began facing increasing pressure to stay ahead of the competition and keep and retain their buyers. The results?

Case Study 52

Case Study Study Retail Fashion 52

Genroe

JULY 20, 2020

Then I’m going to give you a couple of specific case studies on what can be achieved. The post LinkedIn B2B Lead Generation Best Practices and Case Study appeared first on Genroe. In this post I’m going to break down the best way to create a scalable B2B lead generation process using LinkedIn.

Case Study 52

Case Study B2B Study Marketing 52

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. But how do you know if your content marketing efforts are actually successful? But how do you know if your content marketing efforts are actually successful? How can you tell if they’re worth the costs?

ROI 105

ROI Marketing Return on Investment Infographics 105

Inbenta

NOVEMBER 1, 2018

The following questions were posed both to the Inbenta Chatbot and to another popular chatbot service on the market that advertises its use of NLP. The post Case Study: Machine Learning vs. Natural Language Processing appeared first on Inbenta. For the sake of this comparison, we’ll refer to it as the anonyBot.

Case Study 84

Case Study Study Chatbots Knowledge Base 84

Confirmit

JULY 16, 2017

Providing global Market Research organizations with a complete, one-stop solution for outsourced Market Research services requires a clear understanding about all the operational and project management solutions that MR agencies need so they can focus on their core business. Market Research Case Studies.

Case Study 40

Case Study Study System Marketing 40

Confirmit

JANUARY 16, 2017

QRS Market Research is the longest established independent data collection provider in the UK. Market Research Case Studies. Deliver a fieldwork model that would be effective in meeting the challenges posed by the sensitive nature of the project.

Case Study 40

Case Study Study Innovation Survey 40

Up Your Service

JUNE 14, 2016

Enjoy this full 16-page academic case study of LUX* Resorts by Professor Jochen Wirtz and Ron Kaufman, as published in the leading MBA textbook: Services Marketing: People, Technology, Strategy 8th Edition. Download and discover key lessons in this academic case study now.

Case Study 40

Case Study Study Marketing Guest Experience 40

SurveySparrow

APRIL 26, 2020

That’s exactly why influencer marketing has taken off big time. In this article, we are going to discuss how we can get more case studies, reviews, and customer testimonials using NPS. Techniques to Convert NPS data into Testimonials & Case Studies. Man is a social animal. Ask for it Directly.

Case Study 52

Case Study NPS Study Survey 52

CSM Magazine

APRIL 4, 2024

Affiliate marketing has emerged as a cornerstone of modern digital commerce, offering businesses a cost-effective and performance-driven approach to customer acquisition and revenue generation. At the heart of customer affiliate marketing lies the symbiotic relationship between brands and affiliates.

Marketing 52

Marketing e-support Case Study Resources 52

Up Your Service

JUNE 14, 2016

Enjoy this full 16-page academic case study of LUX* Resorts by Professor Jochen Wirtz and Ron Kaufman, as published in the leading MBA textbook: Services Marketing: People, Technology, Strategy 8th Edition. Download and discover key lessons in this academic case study now.

Case Study 40

Case Study Study Marketing Guest Experience 40

Optimove

JANUARY 31, 2019

Social proof is a cornerstone of modern marketing. In this space, the most effective form of social proof is case studies. Many times, leading, innovative brands require this form of “evidence” to justify the marketing investment. And so – our anonymous case study was born. It makes perfect sense.

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Case Study Study Competitive Advantage Conference 49

Michel Falcon Experience

APRIL 3, 2019

Perhaps you’re going to want to separate your sales, marketing team, or customer service team. Share the interactions that you’ve labeled green with your sales and marketing teams. Have your sales team include these interactions within their sales presentation and have your marketing include it within their marketing mix.

Customer Journeys 94

Customer Journeys Case Study Study Customer Experience 94

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. Results Achieved: The retail store saw a 55% increase in their market share which meant the store became more reputable in its industry of operation and this increase in market share also created room to make the much needed profits for the store.

Case Study 52

Case Study Retail Study Customer Experience 52

Confirmit

FEBRUARY 26, 2019

No company aiming for significant growth in the US can ignore the Hispanic market in their research. For most companies, research means reliable sample – in this case, Spanish speaking sample. Download this case study to learn how Culturati has been able to harness Confirmit’s solutions to drive the company forward.

Case Study 40

Case Study Consulting Study Survey 40

BirdEye

MARCH 4, 2024

Today’s marketers understand this well. In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. Drive more revenue.

Marketing 111

Marketing How To Multi-Channel Tips 111

Grade.us

APRIL 28, 2020

So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. Case studies are ideal if you have the right ingredients. A great case study starts with the right ingredients. “See?

Case Study 40

Case Study Study Management How To 40

BirdEye

AUGUST 24, 2023

Traditional marketing, such as content creation and social media, has become non-negotiable. Businesses have to work harder to make their marketing campaigns successful. By tailoring customer marketing messages that resonate with customers’ unique preferences, companies can unlock a powerful avenue for sustainable growth.

Strategy 98

Strategy Marketing Customer Retention Loyalty 98

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing.

Marketing 111

Marketing Social Media Advertising Tips 111

Qualtrics

OCTOBER 6, 2021

Travis was working as a Marketing Specialist in the tourism industry, but he was still looking to start his own business. Even in the early stages of this revolutionary concept, Travis discovered in time the necessity of Amazon market research. This primitive form of amazon market research was quite a challenge for beginners back then.

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Case Study Study Marketing How To 26

SurveyGizmo

SEPTEMBER 13, 2017

Compechek Market Research is a research company focusing on customer experience (CX) research. In his role, Kmyta opens channels of direct communication with marketing leaders so that all of their CX market research needs are met. Download SurveyGizmo’s latest case study below!

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Case Study Study Customer Experience Survey 60