InMoment XI

MARCH 27, 2024

days, while the median group responds to reviews within 3.25 You can even provide educational resources such as blog posts, videos, or workshops to help customers understand basic car maintenance and make informed decisions about their vehicles. The highest-performing brands in auto respond to reviews within 1.21

Automotive 260

Automotive Management Social Media Feedback 260

BirdEye

OCTOBER 30, 2023

So, if you’re looking for a winning strategy to elevate your business’s local prominence, this blog has you covered! Join local groups 6. Join local groups Believe it or not, you probably have hundreds — if not thousands — of potential customers hanging out in several local social media groups. Here are 12 ways: 1.

Social Media 58

Social Media Marketing Advertising Video 58

Comm100

APRIL 24, 2018

Whether it’s a great book, an enlightening movie or a blog post with a fresh perspective you’d never considered, those moments are at the core of all great learning experiences. We’re all lucky to live in an age where video is accessible and easy to implement in a learning setting. Why is that? Firstly, people learn in different ways.

Customer Service Training 120

Customer Service Training Video Training Customer Service 120

2020 Research

OCTOBER 25, 2022

In this blog, discover the pros and cons of both digital and in-person qualitative research. In-Person Qualitative: In-person qualitative research is conducted either one-on-one or in a group setting. Some in-person methods include dyads and triads, in-depth interviews (IDIs), and focus groups.

How To 52

How To Video Groups Travel 52

Totango

JANUARY 2, 2024

ACA Group’s CS team is shifting its focus to post-go-live interactions, meaning that the team has to build out what the new post-go-live journey will look like for customers and CSMs by cleaning up their data and putting what they need, such as segmentation, contract value, use cases, patterns, and more, into Totango.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

2020 Research

MAY 25, 2023

This o ption allows for real-time video chats , enabling you to invite respondents into an on-camera interview for deeper insights and richer deliverables. Leverage Video Interviews on Your Project Discover how to incorporate Video Interviews into your next qualitative project. Book a consultation with our team to get started.

Video 52

Video Consulting Groups Meeting 52

BirdEye

DECEMBER 8, 2022

Video sharing social media platforms 4. Community blogging 15. If you’re eager to showcase your products, you could likely benefit from social platforms that focus on photos and videos. Start groups to boost your community. Know your audience 2. Know your goals 3. Social networks 2. Social bookmarking sites 5.

Social Media 98

Social Media Brands Video Entertainment 98

BirdEye

DECEMBER 21, 2022

Over the last few years, TikTok has seen explosive growth – and the short-form video app shows no sign of slowing down. The app pioneered the short-form video content replicated by nearly every major social media platform, including YouTube Shorts and Facebook Reels. Short-from videos are on the rise. billion users by 2023.

Social Media 97

Social Media Trends Video Brands 97

Daniel Group

SEPTEMBER 26, 2023

In my recent blog, Act on Customer Feedback the Right Way — Make Your CX Team Effective , I focus on the positive impact of acting on your feedback to improve your bottom line and the different areas you can house CX in your company (Marketing, Operations, and Continuous Improvement). appeared first on The Daniel Group.

Conference 52

Conference Customer Centricity NPS Metrics 52

QuestionPro Audience

JULY 21, 2022

Multiple platforms exist to serve as a vehicle for sharing ideas and thoughts as well as images and videos of high quality for building and strengthening relationships. Forums, instant voting, consumer blogs and bulletin boards are some of the interactive elements that researchers will use to spark a conversation.

Data 195

Data How To Advertising Study 195

TechSee

AUGUST 14, 2023

She has led CX for giants such as Whitbread, Sainsbury’s, and Compass Group as well as providing clients worldwide with groundbreaking products, services, and experience design services as a consultant. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Comm100

FEBRUARY 6, 2024

This is a huge boon because the current surge in digital media is making it harder for people—pupils and working adults alike, to focus for long periods. In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience.

Gamification 100

Gamification Engagement System Feedback 100

CX Accelerator

OCTOBER 28, 2020

It’s essential that we stay positive and focus on the solution. As Jenny says in ,, her video , CX is all about relationships and strengthening the relationships with those we value and who value us. Thanks Jeremy Watkin for this really fun and encouraging post! ,, Back To CX Accelerator Blog Well done, ,, Schulbert Koleka.

Culture 281

Culture Customer Centricity Video Groups 281

CloudCherry

NOVEMBER 11, 2019

Sarah made an incredible video with testimonials from Customers, Employees, and Executive Leadership. Becky’s hilarious- and super creative- submission video was just the tip of the iceberg. Brava, Janet! Sarah Meyerdirk – VP and Director of CX at Promomash, and our 2 nd place CX Champion (in the category of Practitioner).

Leadership 170

Leadership Consulting Video Government 170

2020 Research

DECEMBER 5, 2023

What are the new and upcoming innovations for qualitative consultants/focus group moderators? To catch up on previous episodes and gain valuable insights, be sure to check out all Eye on Innovation videos here. Some of the questions discussed include: How will the market research industry use synthetic/artificial respondents?

Innovation 59

Innovation Industry Video Consulting 59

GetFeedback

JULY 19, 2019

Too many companies focus on customer touchpoints. We focus on customer journeys because they are more strongly correlated with business outcomes than touchpoints. There is greater ROI when the holistic customer journey is the focus. Le Pain Quotidien is an international bakery-restaurant group. How do we begin?

ROI 309

ROI How To Touchpoint Hotels 309

Beyond Philosophy

FEBRUARY 8, 2024

My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language. We could feature your video on the podcast and the newsletter. Not so much. How many times do we get to say that?

How To 78

How To Exercises Video Policies 78

2020 Research

APRIL 3, 2024

A recent omnibus study conducted by Sago sheds light on the varying behaviors, preferences, and concerns surrounding social media among different age groups and their thoughts on taking breaks—or “digital detoxes”—from social media. But how do different generations approach social media use when it comes to unplugging?

Social Media 52

Social Media Study Groups Survey 52

BirdEye

MARCH 15, 2023

In this blog post, we’ll dive into the latest social media demographics, including the average age of social media users for each platform and what these insights mean for your brand’s social media presence. For example, take age groups on social media. The largest age group on Facebook is 25-34, representing 24.1%

Social Media 52

Social Media Data Entertainment Groups 52

Customer Bliss

AUGUST 8, 2019

Horst Schulze , Founder, Chairman & CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Watch my video interview with Horst and learn how to be a leader that sets the vision and the standards: 3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze.

Chief Customer Officer 143

Chief Customer Officer Hotels Customer Experience Tips 143

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. This group of humanitarians reached out to me to employ the practice of data science to conduct a seminal study to help test this proposition. Thanks for reading my writing.

Analytics 46

Analytics Data Competitive Advantage Social Media 46

SurveySparrow

FEBRUARY 13, 2023

Whether it’s through stories, videos or podcasts – there are so many opportunities for showing off your team’s accomplishments! However, spotlights focus on the employee and their experience as a member of the company. Source: Crobox Blog Takeaways: Does your organization have lots of employees? Yes to that too!

Examples 52

Examples Culture Social Media Video 52

Lithium

JANUARY 20, 2022

That’s what makes Community Manager Advancement Day so important - because while these practices should happen daily, it’s important for us as a group to focus on advancing ourselves first and foremost. Read the Community Manager Burnout blog , with some time-management tips that every social media and community manager should know.

Resources 52

Resources Social Media Case Study Video 52

2020 Research

JANUARY 31, 2023

In this Article: Why should you focus on brand empathy? CHECK OUT OUR ARTICLE HERE Why should you focus on brand empathy? This group of individuals, who generally have a pre-existing relationship with the brand, agrees to regularly participate in an organization’s research efforts.

Brands 52

Brands Marketing Video Consulting 52

Clarivate

SEPTEMBER 19, 2023

The Citation Laureates 2023 list has been announced, recognizing a select group of influential, highly cited researchers whose contributions are on par with Nobel Prize recipients. We focus on papers published 20 to 30 years ago.

Analysis 111

Analysis Video Innovation Groups 111

Beyond Philosophy

NOVEMBER 30, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! That would leave one group with a customer-centric mindset and the rest without one. This situation can lead to policies and procedures that conflict between the groups. After all, no one can address everything at once.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

AWS Machine Learning

MAY 19, 2023

In this blog post we walk you through the Solution Architecture behind “Describe For Me”, and the design considerations of our solution. A group of people posing for a picture in a room. Audio Description for Video Audio Description provides a narration track for video content to help the visually impaired follow along with movies.

Video 88

Video Training Conference Technology 88

Russel Lolacher

DECEMBER 20, 2021

So I thought I’d break it down and give you an inside look into what our group does in an emergency like this. Receive, review, and edit regular videos to share as we do photos, from a quick and dirty 1mb to multiple gigabytes of drone footage. This is NOT including blog comments or our email inbox. Top Three Focuses.

Customer Care 98

Customer Care Transportation Social Media Government 98

Gainsight

OCTOBER 17, 2023

You can focus on that. To start, focus on building a minimum viable academy (MVA). Don’t focus on what could be. Instead, focus on what can be today. For example, you can take a demo video your sales team uses and break it up into microlearning lessons separated by quizzes. Trying to speed up onboarding?

Resources 52

Resources How To Video Course 52

CSM Magazine

JANUARY 24, 2023

Finally, post regularly but don’t spam – keep it interesting by showcasing photos or videos from inside your new store or offering sneak previews of upcoming deals and promotions associated with its opening. If you’ve already generated this content for your social campaigns, this can be reused here.

Social Media 52

Social Media Video Course Connections 52

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Use videos, photos, blogs, and newsletters. Sustaining the shift towards a customer-centric culture means a focus on employees. A few of The Daniel Group Research Analysts and Managers. A few of The Daniel Group Research Analysts and Managers. Lynn Daniel.

Conference 98

Conference Groups NPS Net Promoter Score 98

Totango

JUNE 8, 2021

At Totango, we find that people really like when we send very short videos and it’s very effective for us in terms of explaining things or introducing best practices and moving them along through the journey. TC: The one thing that we really push ourselves to do, and it’s challenging, is focus on the user’s perspective.

Customer Journeys 117

Customer Journeys Exercises Communication Engagement 117

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. This group of humanitarians reached out to me to employ the practice of data science to conduct a seminal study to help test this proposition. Thanks for reading my writing.

Analytics 40

Analytics Data Competitive Advantage Social Media 40

2020 Research

DECEMBER 8, 2022

Have respondents record videos of themselves using your product to understand how it functions in real life. A tool such as QualBoard allows participants to easily upload videos on their own schedule, making it a win-win for both parties. The post Top 5 Use Cases for Digital Qualitative Research appeared first on Schlesinger Group.

Video 52

Video Customer Centricity Tools Groups 52

2020 Research

OCTOBER 18, 2022

Online discussion boards essentially allow you to gather all the same helpful information you get from a traditional focus group with the convenience of an online platform and more flexibility in terms of time constraints and participation levels. How Schlesinger Group can help. Top benefits of using online bulletin boards.

Marketing 52

Marketing Groups Connections User Experience 52

Integrity Solutions

MARCH 20, 2020

In our new WFH set-ups, many are waking up to what many (read: Millennials) have known all along – video technology is fantastic. Video creates the feelings of connection and collaboration so desperately needed today. At Integrity, we’ve had several company-wide video meetings over the past week. The energy was palpable.

Training 94

Training Travel Healthcare Video 94

NobelBiz

NOVEMBER 18, 2021

By having the right mindset and envisioning an approach coming from all these perspectives, Michael has beautifully managed to address three different groups. The post Video: Putting the Focus on Event Exhibitors appeared first on NobelBiz®.

Video 52

Video Groups Measurement Management 52