ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. You can see this is the case by taking a look at the Google search trends for “Customer Success” and “Customer Experience” over time. Tri Tuns Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

ShepHyken

FEBRUARY 9, 2018

The people over at Deputy compiled a list of customer service training tips and ideas that will help your company build brand advocacy: Communication is key. Some key communication skills include: Listening – The better you listen, the better you are at communication. What is brand advocacy?

Customer Service Training 153

Customer Service Training Training Brands Customer Service 153

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. We’re proud to have dedicated 13 years to cultivating best practices and expertise in the customer success software category.

Software 111

Software Customer Success Innovation Report 111

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Comm100

MARCH 21, 2023

Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. This reveals how live chat platforms like Comm100 work, their key benefits, and the most popular use cases. With more options than ever before for customers, switching brands is easy.

Self Service 167

Self Service Customer Service Strategy Omni-Channel 167

Steve DiGioia

MARCH 20, 2023

Read 3 Reasons Why Successful Teams Earn Your Trust. Each sales manager would touch on the key points of their customer’s requests, and I would explain the operational procedures on how we plan on servicing the event. “So, you’re telling me that THIS customer is more important than all the rest?” You gotta write VIP on the BEO.

Groups 182

Groups Hotels Course Meeting 182

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. These awards reflect superior engagement and commitment from our users, who continue to highlight and share the key aspects of Totango and our software they find most beneficial.

Report 108

Report Effort Score Customer Centricity User Experience 108

ShepHyken

SEPTEMBER 28, 2018

Fortunately, the advancements in technology throughout the business world have made their way to human resources as well, giving HR departments, management and staff sound ways to boost employee engagement, and ultimately, improve company-wide outcomes for the long run. Performance Management Software Solutions.

Employee Engagement 107

Employee Engagement Engagement Software Technology 107

Steve DiGioia

MAY 1, 2023

This includes hiring and training staff to deliver the desired level of service, developing and implementing customer service protocols and procedures, and investing in customer relationship management systems to track and manage customer interactions. ” But is that really true?

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

ShepHyken

FEBRUARY 8, 2019

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention. They Know Your Customers.

Omni-Channel 95

Omni-Channel Feedback Customer Experience Data 95

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Customer Success Operations 101: Drive Productivity with Purpose, People, and Process. As Customer Success teams continue to mature, and their need to automate grows, having their own operations roles will become increasingly essential and prevalent. Some of us slowed down. Some of us sped up.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. Suggesting upsells.

Customer Success 118

Customer Success Management Guidelines Customers 118

ShepHyken

DECEMBER 13, 2019

When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor. Get it right, and you give the initiative the very best chances for success. The stance your business takes on CX will determine how you approach vendor selection. Map out your journey.

Competitive Advantage 101

Competitive Advantage Case Study Communication Insurance 101

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. Announced during our flagship event, Totango Live! And, that growth comes from consistently and quickly delivering customer value.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Some of the key challenges include: 1. Table of contents Why do chiropractors need marketing? What are the challenges in chiropractor marketing?

Marketing 59

Marketing Social Media How To Healthcare 59

AWS Machine Learning

APRIL 12, 2023

Amazon Kendra can easily validate the identity of individual users as well as user groups who perform searches with the addition of secure search tokens. By adding user tokens for secure search, performing access-based filtered searches in Amazon Kendra is simplified and secured.

Case Study 88

Case Study Groups Study Policies 88

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. In revisiting our interview history we discovered key metrics. This connection indicates that low satisfaction will likely result in lower NPS performance in the future. Want to Improve CX Significantly?

Communication 98

Communication Strategy NPS Net Promoter Score 98

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Let’s delve deeper and explore the dashboard functionalities, key metrics, best practices, and their pivotal role in enhancing customer satisfaction.

Call Center 59

Call Center Contact Center Average Handle Time Multi-Channel 59

Eptica

OCTOBER 16, 2020

Date: Friday, October 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Remote Working 2.0: Author: Pauline Ashenden - Demand Generation Manager Lockdowns caused by the pandemic led to contact centres switching to remote working for their agents, often overnight. 5 key trends that are impacting call recording in 2020.

Call Recording 113

Call Recording Trends Meeting Innovation 113

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success.

Innovation 96

Innovation Customer Success Customer Journeys How To 96

Totango

JULY 6, 2021

Measuring customer loyalty gauges the strength of your client relationships, helping you predict and manage performance. In this blog, we’ll cover what customer loyalty is, why measuring it is important and what KPIs you can use to track it. It helps you predict your future performance if current customer loyalty trends hold.

Loyalty 110

Loyalty Net Promoter Score Measurement NPS 110

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

BirdEye

SEPTEMBER 11, 2023

This is the only blog you need to read to know how AI-driven customer feedback insights can increase the reputation of your business. ” That’s AI in social media management working in the background. Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews.

Feedback 108

Feedback Strategy Social Media Analysis 108

ClientSuccess

DECEMBER 12, 2022

In today’s competitive customer success landscape, it is essential that CSMs are adequately and appropriately compensated for their work. To this end, I usually see three distinct compensation models: Base Only; Base + Bonus; or the preferred model of mine -Base+ Variable- to reward excellence in performance. Base + Bonus.

Customer Success 87

Customer Success Tips Management Sales 87

ShepHyken

SEPTEMBER 7, 2018

But, even if you’re not going to be reviewed, perform as if you are. – Shep Hyken. If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. A review program.

Case Study 81

Case Study ROI B2B Study 81

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. In the process, we’ll highlight how technology can help you not only manage escalations but anticipate and avoid them. What Causes Difficult Customer Communication?

Communication 118

Communication Strategy Chatbots Customer Journeys 118

NobelBiz

MARCH 26, 2024

Key components of CXA include: Chatbots and virtual assistants: These AI-powered tools provide instant assistance to customers, addressing queries and guiding them through various processes. In this article, we delve into the intricacies of CXA, explore its benefits, showcase examples, and outline best practices for implementation.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. Planning strategic emails at key milestones in your customer journey can help you deliver a smoother customer experience, yielding higher satisfaction and better retention rates. Subscription or license renewal.

Customer Success 105

Customer Success Management Net Promoter Score Effort Score 105

AWS Machine Learning

FEBRUARY 13, 2024

Data augmentation for model training and manually managing the complete end-to-end training cycle was adding significant overhead. Customer challenges Today, most supermarkets and physical stores in India provide manual checkout at the checkout counter. The following figure provides an overview of the checkout process.

Training 100

Training Gamification Data Innovation 100

Call Experts

OCTOBER 5, 2023

Ultimately, a well-managed contact center can be the lifeline of your customer service operations. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

ShepHyken

JANUARY 19, 2018

While your customer reviews will confirm the success of this innovative delivery method, there’s one more benefit: many retail parcel lockers also offer robust reporting capabilities. You’ll be able to receive reports and metrics on a number of key performance indicators, including occupancy, turnover, pickup times, parcel size and more.

Retail 74

Retail Return on Investment Transportation Innovation 74

BirdEye

DECEMBER 8, 2023

So, it’s pretty clear that corporate reputation management (CRM) isn’t just about following trends. However, managing corporate reputation could be tricky for many companies. If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further.

Strategy 116

Strategy Management Social Media Brands 116