Totango

OCTOBER 18, 2023

Totango accelerates revenue retention and customer growth Last month at Totango Live! , That’s why many CEOs and executive boards are turning to customer success teams to be the drivers for business growth. This demand is just one reason why we put SuccessBLOCs at the heart of our software.

Customer Journeys 101

Customer Journeys Software Report Customer Success 101

Lumoa

JANUARY 24, 2024

In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Mastering the basics of text analytics gives CXOs more context and information, which they can then use to drive data-driven decision-making and process optimization for the business.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

Lumoa

FEBRUARY 14, 2024

There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base. By clearly communicating the terms of your shipping policy, returns and exchange policy, and support coverage, you remove doubt from the customer’s mind.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Gainsight

FEBRUARY 8, 2024

As the SaaS industry matures and competition intensifies, the role of CS has expanded beyond mere support functions to become a critical driver of revenue growth and profitability. In this blog post, we delve into the transformative changes reshaping the CS landscape and explore how CS teams can adapt to this new reality.

Customer Success 52

Customer Success How To Conference Touchpoint 52

Lumoa

FEBRUARY 7, 2023

Rather than simply addressing the most pressing issues or complaints, VoC enables businesses to make data-driven, customer-centric decisions that result in meaningful and sustainable improvements in the customer experience. Examples of VoC There are so many different ways customers can share information about what they want.

Analysis 423

Analysis Data How To Customer Centricity 423

Totango

JULY 8, 2022

Essentially, this means that if your business is currently focusing 80% of efforts on acquiring new customers and 20% on customer-based growth, now is the time to shift your efforts to protecting and growing your current customer base to solidify the foundation of your business’ stability and revenue, regardless of what’s happening in the market.

Self Service 103

Self Service CRM Customer Retention Customer Journeys 103

Steve DiGioia

AUGUST 2, 2021

This could have driven the point home that their produce is farm fresh and a step towards healthier eating. Can’t you show the business growth and what products, and services were added through the years? Do you support local charities, clubs, or sports teams? Do you support local charities, clubs, or sports teams?

Customer Experience 230

Customer Experience Sports Leadership Customers 230

NobelBiz

APRIL 2, 2024

Scalability Built to scale effortlessly, accommodating growth and fluctuations in call volume without sacrificing performance or reliability. May lack the scalability to support rapid growth or sudden spikes in demand, potentially leading to performance issues during peak periods.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

NICE inContact

JULY 24, 2019

And companies are starting to invest in supporting these agent-assisted and self-service digital channels. The highest growth is expected in the areas of messaging and AI-driven self-service , offering consumers more ways to connect with companies so they can select their channel of choice for the type of problem/issue to address.

Self Service 137

Self Service Consumers Contact Center Omni-Channel 137

Magellan Solutions

AUGUST 23, 2023

AI gives marketers the ability to: Process vast amounts of data quickly Extract valuable insights Uncover hidden patterns Businesses can understand their target market using AI-driven customer profiles and sentiment analysis. It enables hyper-personalized and data-driven advertising. AI also automates repetitive tasks.

Tools 98

Tools Marketing Social Media Advertising 98

Customer Bliss

MARCH 5, 2019

So, practice emotion-driven innovation. Their own natural desire for connection drives them to develop products and services that support the human condition. 2 Best-in-Class Brands That Design with Emotions in Mind. [Read more articles about Danny Meyer and Zappos here on my blog.]. Implement emotion-driven innovation!

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

NICE inContact

OCTOBER 17, 2019

Much has been written about the growth of self-service technologies, like mobile apps and chatbots. But does that mean agent-assisted methods, such as phone and chat support, are quickly becoming obsolete? Of those adding resources, 61% report that it is being driven by increasing volume in channels like phone, chat, and social media.

Self Service 121

Self Service Contact Center Social Media Chatbots 121

Totango

JUNE 28, 2022

The primary mission of a Chief Marketing Officer (CMO) is to foster growth, attract new leads, and increase sales by effectively communicating the value the company’s products and services can provide. NPS or CSAT) and outstanding support tickets. . Maximize Your Return on Investments. Make Your Company Relevant .

Return on Investment 73

Return on Investment Competitive Advantage ROI Effort Score 73

BirdEye

AUGUST 29, 2023

Satisfied customers grow brand loyalty, boost word-of-mouth recommendations, and significantly boost a business’s growth. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. It has far-reaching implications for the growth of a business.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

ShepHyken

JANUARY 4, 2019

Customer service is one of the primary drivers of growth in many organizations. Repeat purchase is however driven by how happy the customer is after a transaction. Building an effective onboarding module for your support team is thus critical to business growth. Traits that define a great customer service rep.

Customer Service Training 79

Customer Service Training Training Customer Service How To 79

Beyond Philosophy

FEBRUARY 10, 2020

The results showed the mantra in business today is growth. However, defining business growth is essential here because it will dictate how you go about gaining it. . We discussed what growth is to organizations and how to approach getting it in today’s marketplace on a recent podcast [TL1]. Business Growth Types.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

Customer Bliss

MARCH 2, 2018

Will You be Supported in Your CCO Role? . But it’s also just as important that you prepare yourself to ask, “How will this organization support me in the CCO role?”. Customer-driven growth requires a one-company approach to improving priority customer experiences. Click To Tweet. What has changed?

Chief Customer Officer 189

Chief Customer Officer Leadership Case Study Resources 189

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Supporting technologies that will drive new levels of speed and efficiency. Shep Hyken.

Self Service 80

Self Service Omni-Channel Social Media Retail 80

Gainsight

MARCH 1, 2024

In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field. This gives us an opportunity to be more strategic with customers rather than spending time defining the difference between customer support and customer success.

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

Beyond Philosophy

MAY 7, 2020

Cable companies are an excellent example of what NOT to do with your experience to promote customer-driven growth. Cable companies are an excellent example of what NOT to do with your experience to promote customer-driven growth. I want to skip ahead to the real technical support. Of course!

Customer Centricity 175

Customer Centricity Policies Consulting Transportation 175

Totango

AUGUST 8, 2021

Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. Data-Driven, Goal-Based Engagements. Driving Software Adoption through Customer Success Begins with Understanding.

Software 118

Software Customer Engagement Customer Success Engagement 118

CX University

MARCH 4, 2024

It encompasses every interaction a customer has with a company, from the initial awareness stage to the post-purchase support. take a data-driven approach that allows businesses to deliver more targeted and personalized interactions, ultimately increasing the likelihood of conversion and repeat business. SuperOffice Blog.

Omni-Channel 52

Omni-Channel Interaction Customer Experience Touchpoint 52

SurveySparrow

APRIL 28, 2023

The business environment is rapidly evolving, and tracking employee performance is crucial for growth. With the rise of technology-driven solutions, performance evaluation software has emerged as a game-changer in the modern workplace. Traditional employee performance management methods are now becoming obsolete.

Software 52

Software Employee Engagement Culture Analytics 52

BirdEye

SEPTEMBER 15, 2023

Sales is one of the most important functions in every organization – it defines your growth and business success. This blog post explores the top 12 ways businesses can leverage AI for their sales functions in 2023. Sales professionals need insight, reports, and innovative ways to reach potential customers.

Sales 111

Sales Chatbots Trends Report 111

Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. Uniphore and Tech Mahindra jointly create exceptional customer experiences and improve service outcomes by supporting customer service automation.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. This enables your staff to support more customers per staff member instead of tying you down to a 1-to-1 ratio between customers and account managers. Mistake #3: Using the Wrong Technology.

Customer Success 95

Customer Success Customer Journeys Resources Technology 95

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. An agile approach enhances customer success strategies by providing a number of important benefits, including: Lending data-driven objectivity to customer interactions and success management.

Innovation 96

Innovation Customer Success Customer Journeys How To 96

Totango

JUNE 15, 2022

So, while marketing budgets may get slashed and hiring may get put on hold, what can’t wait is the urgency to protect growth from your existing customers. Utilize data-driven insights and set up alerts to engage proactively so you can avoid any mishaps and seize opportunities. Reach out and check in with them regularly.

Customer Success 101

Customer Success Customer relationships Exercises Communication 101

Totango

JULY 11, 2023

We’re grateful to all the Totango users for sharing their perspectives and support with the G2 community. VP of Customer Success “Totango offers relatively straightforward, low-lift integrations/implementation; helpful off-the-shelf templates for action planning; and very user-friendly, data-driven insights, visualizations, and functionality.

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Kustomer

SEPTEMBER 4, 2023

In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy. When managers and employers stay checked into their team members’ strengths and areas of improvement, they can empower each employee to be the best CS support agent they can be. What is Customer Service Coaching?

Customer Service 98

Customer Service Training Exercises Feedback 98

Totango

SEPTEMBER 22, 2020

Your product adoption strategy — the process you follow to ensure your customer is achieving maximum value from their daily use of your product — should be based on solid data and driven by the pursuit of ever-evolving goals. Data-Driven, Goal-Based Engagements. Choose the Right Customer Success Software. Offer Relevant Communications.

Customer Engagement 95

Customer Engagement Engagement Strategy Effort Score 95

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Helpt

FEBRUARY 14, 2024

Significance of Data-Driven Decision Making Do you trust your gut? We at Helpt feel your frustration and we have a solution for you: data-driven decision making (DDDM). This blog post will illustrate the basics of DDDM, tracing the transition from traditional decision-making approaches to the data-centric ones in place today.

Data 52

Data Analytics Social Media Analysis 52

SurveySensum

NOVEMBER 3, 2023

64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention. – Zendesk This emphasizes the importance of delivering exceptional customer service to drive growth, increase revenue, and more. When you need a human touch, you get it.

Trends 52

Trends Self Service Customer Service Chatbots 52

Totango

JULY 19, 2022

However, a traditional CRM focuses just on the transaction stage of the customer relationship rather than cultivating growth across the entire customer journey. In fact, it’s probably the only growth channel you can depend on, so you have to protect it by investing in customer success rather than bleeding money into new logo acquisition. .

CRM 89

CRM Customer relationships Customer Success Exercises 89

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

SurveySparrow

MARCH 5, 2024

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. This simplified data enables C-level executives and other decision-makers to focus on Key Performance Indicators (KPIs) that are vital for business growth. What is an Executive Dashboard?

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52