BirdEye

JULY 30, 2023

In this blog post we talk about everything you need to know about ‘Reserve with Google’ and provide a step-by-step guide to activating it for your business. That is why over 80% of businesses that Birdeye surveyed mentioned switching to an appointment system and report generating a significant share of their revenue from appointments.

Competitive Advantage 52

Competitive Advantage Automotive Guidelines Social Media 52

Customer Bliss

JUNE 8, 2020

During our 45 minutes together, Yamini shared insights into her path as a perennial CCO and she answered audience questions about how she’s putting her experiences and her ability for pattern recognition to work. .” Get blog posts, articles, and videos straight to your inbox by subscribing below!

Chief Customer Officer 210

Chief Customer Officer Customer Centricity Financial Culture 210

Kustomer

NOVEMBER 9, 2023

Did you notice our featured blog post image was created by AI?) In this blog post, we’ll delve into the reasons behind our decision to host this groundbreaking event, introduce you to some of the remarkable speakers who will be sharing their insights, and provide you with a sneak peek into what you can expect on December 12th.

Innovation 52

Innovation Customer Experience Professionals e-support Industry 52

GetFeedback

MARCH 4, 2019

Content sharing. Social media such as Facebook, Instagram or Twitter, allow us to share our content with current and potential customers with no limitations. Sharing your content with your customers is important because it helps you: inform them. share events. share news. have them engage. have them engage.

Social Media 186

Social Media Omni-Channel Advertising Customer Retention 186

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. If you are on multiple social media platforms, leverage AI-driven solutions like Birdeye to monitor and manage communications from a unified inbox. Email support Email is a helpful customer service tool.

Customer Satisfaction 98

Customer Satisfaction Chatbots Social Media Omni-Channel 98

BirdEye

NOVEMBER 10, 2023

This blog delves deeper into a candid conversation between Rebecca Colwell, VP of Product & Customer Marketing at Birdeye, and special guest Steven Greer, COO of Genesis Counseling Center. The blog post explores how Genesis Counseling Center harnessed the capabilities of Birdeye. Welcome, Steven! So, let’s kick it off!

Communication 59

Communication Chatbots Conference Customers 59

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. I shared this idea with my colleagues from the content team, and they were outraged: “What? For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular.

Social Media 66

Social Media Ecommerce Guidelines Customer Service 66

Kustomer

DECEMBER 15, 2021

In case you missed it, check out our previous issue on the blog , recounting real life anecdotes on how businesses have solved their customer service challenges with the help of Kustomer. The team was using many disparate tools, including SmarterTrack, and using Outlook inboxes in a shared manner that offered no insights or visibility.

Average Handle Time 98

Average Handle Time Customer Experience Brands Report 98

ijgolding

DECEMBER 9, 2014

Often emails are unwelcome – a little like inbox ‘vomit’ which we are very happy to consign to the trash as quickly as possible! Marketing emails have actually become as big a certainty as anything else in the continuously connected world we now live in – and that brings me nicely back to the subject of this blog post.

Hotels 212

Hotels Customer Retention Retail Communication 212

AskNicely

DECEMBER 28, 2018

Everything they receive in their email inbox, including an NPS survey, is competing with all other emails they received. So for the moment let’s think of your customer’s inbox. Angie, Please Share Your Thoughts. Share Your Travel Recommendation” is more direct. Think about this from the customer’s view.

NPS 150

NPS Survey Net Promoter Score Study 150

Experience Investigators by 360Connext

APRIL 2, 2015

Tom and I also had fun comparing the bad pitches we receive via LinkedIn’s inbox…and consider starting a Tumblr blog about bad social selling examples! Like anything else, it’s important to remember we’re dealing with people and not inboxes.

Sales 110

Sales Marketing Social Media Consulting 110

BirdEye

JULY 6, 2023

This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. You can also use Birdeye to build a unified messaging inbox to manage all your messages from different channels. Emails and push notifications are the perfect channels for big news you want to share.

Connections 98

Connections Communication Video Customers 98

ChurnZero

JANUARY 18, 2023

We have curated a list of the top 5 customer success newsletters for you, so you can get high-quality content delivered directly to your inbox, starting today. Enjoy! Customer Success League newsletter The Customer Success League newsletter will provide inspiring and helpful resources for leaders and CSMs of content posted on their blog.

Customer Success 52

Customer Success Tips Resources Trends 52

BirdEye

OCTOBER 16, 2023

In this blog post, we cover the session – “Growing your agency with Birdeye,” where Jaison Blais – Head of Birdeye Sales, spoke to JD Dammier, Owner of Bizinga and a long-standing customer of Birdeye. From the Inbox to Birdeye Social, especially Listings which is really big right now. Easier is better.

Omni-Channel 64

Omni-Channel Multi-Channel Social Media Communication 64

GetFeedback

JANUARY 24, 2019

Here I’ll share the top 5 customer support tools that you need for your team. While email is a natural way to get in touch, using a Gmail inbox isn’t a great solution. For more on this topic, check out our blog post on how to create self-service material. Advanced ticketing software. Choosing customer support tools .

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

SurveySparrow

AUGUST 19, 2020

Google created this free monitoring tool that collects news, new trends, and blog posts related to keywords set by the users. Finally, select the Update Alert option and you’re all set to get alerts on your inbox. You can select from various options like blogs, news, videos, discussion, books, and much more.

Tips 98

Tips How To Social Media Trends 98

One Millimeter Mindset

NOVEMBER 26, 2020

In 2019, I never imagined I’d be creating a 2020 Thanksgiving Gratitude blog post during a global pandemic. And so is this blog post. Share your insights. As a result, I eliminate noise and clutter that greets me in my Inbox and daily activities. However, this is a very different year for all of us. Contact me here.

Innovation 124

Innovation Leadership Communication Tools 124

Optimove

SEPTEMBER 14, 2023

The purpose of this post is to share some of those invaluable insights that explore the complexities, best practices, and essential industry concepts that shape the path to achieving optimal email deliverability. Securing a spot in the prime inbox is instrumental for sustaining engagement and optimal results.

B2C 52

B2C Industry Connections Marketing 52

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. The main hurdle with waiting for an email response is having to open your inbox every time. Shep Hyken. Conversation list.

Customer Service 48

Customer Service Social Media B2C Sports 48

ProProfs Chat

JANUARY 10, 2020

You bring everything on one dashboard with a shared inbox. . What is a Shared Inbox? A shared inbox is exactly what it sounds like – an inbox that can be shared with multiple people. Such emails are managed using a shared inbox. In a way, a shared inbox is a central inbox.

Software 97

Software Interaction Management Video 97

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. You’ve grabbed your coffee and opened your inbox. It’s a Tuesday morning. The first subject line you see is “Cancellation.” It’s from one of your top accounts.

Strategy 98

Strategy B2B Meeting Customer Success 98

Gainsight

MARCH 31, 2020

If you’ve been following customer success blogs recently, a lot has been said and written about how to communicate better and consistently in times of crisis like the one we’re all going through. I’ll share five strategies based on what I’ve seen as best practices in the CS community to quickly add efficiencies to the team.

Customer Success 85

Customer Success Tips CRM e-support 85

GetFeedback

MAY 17, 2019

It’s not just another form email coming to their inbox asking for their time. Share how you’ll be using the results of the survey to improve their experiences, such as using suggestions for new product or feature ideas. Another reason to share your use for the information with your customer is to provide peace of mind.

Survey 186

Survey How To Tips Measurement 186

Vonage

FEBRUARY 20, 2017

63 percent of millennials agree they’re willing to share data with companies that send personalised offers and discounts. • Big brother was shoving into our inbox all these deals for things we not just wanted, but we NEEDED (or so we told ourselves). Share information. At first, it was kind of creepy.

Connections 133

Connections Social Media Loyalty Culture 133

BirdEye

DECEMBER 8, 2022

Image-sharing social media platforms 3. Video sharing social media platforms 4. Audio sharing social media platforms 8. Community blogging 15. About: Social networking sites are designed to connect people in a shared online space. Image-sharing social media platforms. Video sharing social media platforms.

Social Media 98

Social Media Brands Video Entertainment 98

ProProfs Chat

APRIL 15, 2020

As we dug deep, we came across quite exciting stats, and it dawned on us that we could do a blog on it. Here’s our brainstormed, research-backed, and hopefully useful blog on email management tips! Bonus Tips: What Is Inbox Management And How To Handle It? Double-check your grammar, style, and orthography.

Tips 69

Tips Trends Management Policies 69

Magellan Solutions

FEBRUARY 11, 2021

Blog posting should be on a regular basis to: Have more people finding you on search engines. Blog posts could serve as a star for communications between you and your audience. Uploading articles to your blog. That’s why it’s a good idea to outsource your blog posts to a virtual assistant. . Content creation is not easy.

Social Media 52

Social Media Hospitality Loyalty Programs Travel 52

Totango

JUNE 30, 2020

Due to the restrictions placed on gathering and movement during the current pandemic, email communications have increased and employees are overwhelmed by their inboxes. Provide virtual community events to promote new ideas and share best practices. Invite customers to upcoming free training webinar series.

Communication 126

Communication Strategy Metrics Customer Retention 126

Russel Lolacher

DECEMBER 20, 2021

Once we’re “in it”, there are a lot of moving parts for our team – content to create, information and media to consume and share, people to inform and engage with, messages to monitor for misinformation… it’s a lot over an intense period of time. This is NOT including blog comments or our email inbox.

Customer Care 98

Customer Care Transportation Social Media Government 98

Hallmark Business Connections

AUGUST 11, 2021

This thoughtful direct mail content also goes digital, as delighted pet owners are moved to share their experiences across social media channels. Print tactics have finite space to share your message, so you have to be selective and strategic about what you want to say. What do they need to know? How can you help them?

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

Oracle

MARCH 29, 2021

“Mailbox providers should allow my emails to go inbox as we are a Fortune 500 company.” Share blog posts, webinars, reports, and case studies that reinforce the kind of email marketing program you want to be a part of. .” ( @AMartiniHughes ). “My course doesn’t have enough registrations.

Marketing 108

Marketing Case Study Omni-Channel Advertising 108

ShepHyken

NOVEMBER 19, 2021

He shares his quick tips for keeping your customers informed through email and SMS to level up their buying experience. . After someone signs up to receive communications from your brand, you should always automate a welcome email to reach their inbox within minutes. That’s great news! Make the ‘welcome experience’ memorable.

How To 83

How To Tips Communication Brands 83

SurveySparrow

DECEMBER 8, 2023

Share cool stuff, answer questions, and stay on their radar until they’re ready to decide. It could be informative blog posts, engaging social media content, or captivating videos. By doing so, they willingly share their contact information, signaling their interest in what your business offers.

Social Media 52

Social Media eBook Survey Customer Centricity 52

ChurnZero

JUNE 14, 2022

This is a guest blog contributed by Stephanie Neale, CEO of Blind Zebra , a sales and client success training company for B2B pros. You’ve grabbed your coffee and opened your inbox. It’s a Tuesday morning. The first subject line you see is “Cancellation.” It’s from one of your top accounts.

Strategy 52

Strategy B2B Meeting Customer Success 52

Beyond Philosophy

SEPTEMBER 2, 2021

Since email response is an issue many of you are dealing with, I thought I would share how you can use the behavioral sciences to increase your response rates. Sometimes when we talk about loss aversion, we do share negative information. Or are you sharing the message how you always have or how your competitors do?

Banking 78

Banking Examples Communication Study 78

BirdEye

OCTOBER 14, 2022

In this blog, we’ll talk about the importance of product review sites, how to pick the best ones for your business, and share some of the top product review sites out there. Product review websites provide a way for customers to share their experiences with a product or service. But don’t just take our word for it.

Comparison 98

Comparison Trends Retail Consumers 98

CSM Magazine

FEBRUARY 22, 2022

As we mentioned in the introduction of this blog post, there are several ways you can inform your customers in 2022. Additionally, webinars are a great way to form closer relationships with your customers, as they give them the opportunity to ask questions in chat or to use microphones to share their opinions, thoughts, or questions with you.

Social Media 52

Social Media Course Loyalty Communication 52