Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. On her blog, Denise shares insights and case studies from big brands.

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. But how does this translate to the world of market research?

Marketing 64

Marketing Innovation Guidelines Roadmap 64

Optimove

OCTOBER 3, 2023

Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more. online players, offers valuable insights into players’ trends and preferences.

Report 52

Report Loyalty Loyalty Programs Marketing 52

Comm100

MAY 25, 2022

In addition to leveraging machines for directing calls, you can also utilize technology to analyze data and insights you gather from incoming customer requests. As you gather your data and insights, you can begin building personas of your customers similar to how you would for a marketing endeavor. Conclusion.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

InMoment XI

JANUARY 9, 2024

In competitive B2B markets, where products and services may be similar, customer experience becomes a key differentiator. The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages. The challenge is to move beyond simply collecting data.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. Brands are looking to AI to ramp up their marketing activities , taking what was once viewed as a science fiction fantasy and integrating it as a useful tool.

Customer Engagement 193

Customer Engagement Engagement Marketing Fashion 193

C3Centricity

FEBRUARY 13, 2024

This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market. Listening to Customer Voice Customers interact with businesses through various channels, each offering unique insights.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

Optimove

NOVEMBER 29, 2023

Why It Matters: The majority of today’s consumers are embracing the use of AI in marketing — which is great news for retailers. Our new report unlocks valuable insights into customer perceptions of AI, and provides tips on how to best use AI to enhance the customer experience and increase lifetime customer value (LCV). Of the 305 U.S.

Report 52

Report Consumers Loyalty Brands 52

2020 Research

NOVEMBER 9, 2022

Market research helps identify what consumers need from brands to make holiday shopping accessible amidst economic turmoil. With the holiday shopping season approaching, brands are busy brainstorming how to leverage trends to capture the market’s attention and attract consumers. Gain insights to stay ahead this holiday season.

Trends 52

Trends Brands Marketing Consulting 52

C3Centricity

MARCH 12, 2024

With millions of websites vying for our customers’ attention, driving high-quality traffic that converts into loyal customers requires more than a scattergun approach to marketing. Well, at least that means that nothing has changed for marketing, doesn’t it?! HubSpot is a prime example of content marketing done right.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. However, maximizing your investment in analytics requires being up to date with industry trends and acquiring new tools to grow your market share. FoxMetrics Blog 5. Table of Contents 1.

Analytics 93

Analytics Data Social Media Analysis 93

Calabrio

NOVEMBER 25, 2020

This guest post is authored by Steven Kaish , SVP, Product Marketing & Technical Partners at Glia. Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 130

Contact Center Self Service Analytics Banking 130

InMoment XI

MAY 18, 2022

Following the methodology below, our own customer experience (CX) program (Elevate) is successfully getting feedback from upwards of 90% of closed sales opportunities in our best months—and the insights are invaluable. And we use the robust insights to drive cross-functional action. The Insights. Building Human Connections.

B2B 493

B2B Company Roadmap Sales 493

Lumoa

JANUARY 8, 2024

They’re not just speeding up the process; they’re enriching it with deeper insights, making it smoother and more efficient in terms of resources. It’s full of insights, but only if we can effectively gather, structure, and analyze it. The market reacts, and reviews pour in.

Analysis 394

Analysis Software Comparison Social Media 394

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

Blueshift

JULY 10, 2023

Join us for the month of July as we celebrate the remarkable impact of AI on the world of marketing. Throughout July, we will dive into the power of AI marketing, showcasing real-world examples, success stories, insights, and the latest advancements.

Marketing 40

Marketing Analytics Strategy Interaction 40

Call Experts

DECEMBER 29, 2022

Welcome to a roundup of our top-performing customer service blogs of 2022! Blogging is a powerful way to share ideas, trends, and strategies in your industry. It’s also a great way to build credibility with real customer insights. . The best blogs are not only informative but also fun to read.

Customer Service 52

Customer Service Contact Center Customers Trends 52

Oracle

AUGUST 4, 2021

After 4 years of fun, 750+ articles, 200+ videos, and 70 cartoons, SmarterCX.com content is moving to our Oracle blogs ! But don’t worry–we’re still committed to creating great content for you, and with you, on our Oracle Customer Experience blog , Oracle Marketing blog , and Oracle Advertising blog !

Advertising 75

Advertising Customer Experience B2B Tips 75

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. And with the Dietary Supplements Market to reach 210.3 The global ketogenic diet food market is forecasted to reach USD 12.35

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

DemandJump

NOVEMBER 24, 2020

For marketers entering the digital arena fresh-faced and ready to explore the number of ways they can provide valuable content to potential customers, one of the very first steps to take is to start producing blogs.

Marketing 98

Marketing Consumers Customers Management 98

Optimove

JANUARY 17, 2022

To view it please enter your password below: Password: The post Protected: CRM Marketing Insights: The Complete Collection appeared first on Optimove. This content is password protected.

CRM 40

CRM Marketing 40

Optimove

JANUARY 10, 2022

To view it please enter your password below: Password: The post Protected: CRM Marketing Insights: The Complete Collection appeared first on Optimove. This content is password protected.

CRM 40

CRM Marketing 40

DemandJump

NOVEMBER 24, 2020

Content marketing blogs have the capability to bring in new and repeat customers alike to any business’ website. That makes them a pivotal component to any content marketing strategy. million new blog posts published each day. It’s even estimated that WordPress alone sees an average of 2.75

Marketing 98

Marketing Strategy Consumers Customers 98

Blueshift

JANUARY 18, 2024

Customer data plays a pivotal role, yet it often remains inaccessible to marketers. When harnessed by savvy marketers, this goldmine of data becomes the driving force behind personalized, engaging customer experiences. However, the complex and rapidly changing CDP market causes confusion in selecting and effectively managing a CDP.

Industry 115

Industry ROI Marketing Data 115

Call Experts

DECEMBER 29, 2021

At Call Experts, we are dedicated to providing supportive content every week through our contact center blogs. Because contact center blogs can be an essential tool for understanding services from a company and what it might be like as their customer. . And, it can give insight into the cost of an absence for your business.

Contact Center 52

Contact Center Call Center Trends Healthcare 52

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Author: Anne-Claire Bellec - Marketing Director As we come back to work after the holiday season and settle into 2019, it’s a good time to review last year and what we’ve learned.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Forrester's Customer Insights

OCTOBER 6, 2023

And no, this blog post was not written by […] Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. But what about consumers? Forrester is closely tracking this. I’ll be taking you through how consumers know, feel, and use Generative AI every quarter.

Consumers 56

Consumers Technology B2C Customer Insights 56

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. .

How To 52

How To Social Media Video Tips 52

Peter Lavers

SEPTEMBER 20, 2017

This is the first of two blog posts on the Customer Insight Leader blog, in which I set out why data is the new Marketing battleground and (in my second blog) how analytics are the weapons guidance systems needed to win the battle.

Customer Insights 53

Customer Insights Data Marketing Conference 53

ShepHyken

DECEMBER 27, 2019

When providing a five-star experience you must know more than what is printed on marketing material, your website or social channels. Transforming your mindset (and that of your team) from customer ‘service’ to customer ‘experience’ will also aide in the execution of these insights to take your customer experience to the next level.

Tips 134

Tips Connections Customer Experience Leadership 134

Second to None

APRIL 12, 2018

The following article is a guest post submitted by POSbistro, an organization dedicated to helping restaurant improve the experience they provide via enhanced technology: If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. Segmentation.

Marketing 67

Marketing Social Media Loyalty Programs Rewards Programs 67

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. Consider if you can add value or share your insight from there.

Tips 110

Tips Social Media Leadership Exercises 110

Forrester's Customer Insights

APRIL 20, 2021

To support the gathering of buyer, customer, and market insights, portfolio marketers must work with their marketing operations colleagues to determine the ideal technology. In her latest blog post for Forrester, Katie Fabiszak highlights her upcoming B2B Summit North America session with Barbara Winters.

Marketing 38

Marketing B2B Technology Customers 38

SmartMessage Blog

DECEMBER 11, 2020

Every year we share insights, tips, and tricks for better engagement with audiences via our website, and 2020 was no different. As our reflection of these attempts, we would like to share with you our top 5 blog posts from 2020. As our reflection of these attempts, we would like to share with you our top 5 blog posts from 2020.

Omni-Channel 40

Omni-Channel Tips Exercises Communication 40

Prophet

DECEMBER 21, 2018

We help the world’s most beloved brands drive growth by mining consumer insights; developing breakthrough digital strategies and creating relevant brands and experiences. Throughout the year we share insights, ideas and inspiration on our blog: Prophet Thinking.

Consulting 45

Consulting Brands Consumers Strategy 45

ECXO

APRIL 18, 2024

The session will be hosted by the charming Sylvia Lohr Principal Product Marketing Manager at Microsoft and a key ambassador for the ECXO. Founder of CustomerServiceCulture.com, a content hub with over 300 blogs and podcasts, and author of the book ‘The Power of Digital Conversations’ Paolo is also an international speaker.

Insurance 111

Insurance Consulting Travel B2B 111