BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Overall industry trends The landscape of online reviews witnessed notable growth and engagement in 2023, reflecting its increasing influence on consumer behavior.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Learn how Totango can provide your team with the data visibility and customer insights you need to elevate your pre- and post-sales operations and unlock new growth for your company.

Customer Success 99

Customer Success Tips Self Service Customer Journeys 99

AskNicely

AUGUST 27, 2018

Business survival and success are inextricably connected to growth. This makes finding new avenues to accelerate growth a high priority. But the truth is growth is more than a viral campaign. Traditionally, growth is the domain of marketers, developers, engineers and product managers. G rowth is a team effort.

Net Promoter Score 150

Net Promoter Score NPS Effort Score Competitive Advantage 150

Daniel Group

NOVEMBER 10, 2023

Welcome to Success Strategies Are you setting up your company for sustainable business growth with excellent CX? He found that the NPS question (how likely are you to recommend) was strongly correlated with several business outcomes, most notably business growth. I followed up with a three-part interview with him.

Net Promoter Score 52

Net Promoter Score Conference Effort Score Sales 52

BirdEye

NOVEMBER 15, 2023

In this blog, we’ve shared the ultimate list of retail review sites that will boost brand awareness and fuel business growth. Watch a demo today and see how retail brands like yours leverage Birdeye to build 5-star reputations and drive growth. And the first step is to decide which platforms you’ll focus on. Let’s dive in.

Retail 111

Retail Brands Consumers Case Study 111

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. However, as the focus on retention and expansion to drive growth has become more pertinent, the role of CS has also sharpened to focusing more on driving and ensuring customer value.

Sales 71

Sales Customer Success Communication Leadership 71

BirdEye

JULY 10, 2023

In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Look for juicy tidbits in their company news, press releases, and blog posts to unlock actionable insights. Analyze their content, engagement strategies, and growth rates.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Promoter.io

SEPTEMBER 5, 2018

The post Using Your NPS Data to Build An Ideal Customer Persona (and then 10x your growth with personalization) appeared first on Promoter.io What you’re going to do is draw four shapes on a piece of paper: A triangle, a circle, a square and a squiggly line. Don’t let your friends see [.].

NPS 235

NPS Data Meeting Customers 235

InMoment XI

APRIL 23, 2024

In this blog post, we’ll explore how your organisation can take the smartest actions, the final piece of the puzzle of our Integrated CX approach. Understanding the Importance of Smartest Actions Companies that prioritise CX not only foster customer loyalty but also drive sustainable growth and differentiation.

Social Media 260

Social Media Analysis Feedback Loyalty 260

Totango

DECEMBER 7, 2023

Check out three key highlights from the podcast and listen to the entire episode to learn how vertical alignment can help GTM teams drive growth and increase customer value. Foster cross-functional alignment through common customer goals Alignment is most frequently achieved when there’s clarity and commonality around insight and objective.

Sales 89

Sales NPS Customer Journeys Customer Success 89

NICE inContact

OCTOBER 2, 2018

Working with NICE inContact has helped fuel the company’s growth by greatly improving efficiencies in its contact center and enhancing the customer experience. The post NextGear Capital Drives Growth and Improves CSAT 10% appeared first on NICE inContact Blog.

Contact Center 149

Contact Center Automotive Omni-Channel Leadership 149

Customer Bliss

JUNE 17, 2020

If this can happen, then this time can become an opportunity for humanity to be woven into how companies operate and earn greater growth. Get blog posts, articles, and videos straight to your inbox by subscribing below! Resources to Help Turn These Behaviors Into Habits.

Company 186

Company Financial Video Resources 186

Totango

JULY 29, 2022

Renewals and upsells are effective ways to expand customer revenue for any recurring revenue business model but they are especially important during periods of economic uncertainty when new acquisition growth slows down or stops altogether. . Growth rate last 90 days. Current year growth rate target.

Strategy 111

Strategy Metrics Customers Consumers 111

AskNicely

SEPTEMBER 25, 2018

Growth-savvy customer success experts agree that creating a customer-first culture begins and ends with executive buy-in. And as we discussed in an earlier blog , an advanced NPS program doubles your likelihood to achieve both 100%+ growth and net-negative churn. Why are so many executives missing the opportunity for growth?

Net Promoter Score 150

Net Promoter Score Customer Success NPS Culture 150

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. The post Totango product innovations help CS drive predictable revenue growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 85

Innovation Video CRM Customer Success 85

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Competitive Advantage 52

Competitive Advantage Tips Entertainment Social Media 52

NICE inContact

APRIL 11, 2018

Read more about the key role NICE inContact solutions play in Webhelp’s impressive global growth. The post CXone Cloud Solutions Help Drive Webhelp Nordic’s Global Growth appeared first on NICE inContact Blog.

Gamification 162

Gamification Social Media Insurance Retail 162

Magellan Solutions

DECEMBER 12, 2023

According to Hubspot , 50% of marketers consider lead generation a valuable marketing strategy for driving business growth. How Can It Drive Business Growth? One of the main purposes of lead generation is to drive business growth. Here are the possible ways it can contribute to business growth.

Knowledge Base 52

Knowledge Base Social Media Resources Feedback 52

ChurnZero

DECEMBER 9, 2020

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog. Higher Logic Blog.

Customer Success 98

Customer Success Consulting Metrics Customer Centricity 98

NICE inContact

SEPTEMBER 12, 2019

Great Customer Experience has the power to accelerate growth as consumers have more power than ever before. The post Great Customer Experience has the Power to Accelerate Growth appeared first on NICE inContact Blog. Markets and opportunities move fast.

Customer Experience 136

Customer Experience Call Center Contact Center Social Media 136

Totango

MAY 17, 2023

Three learnings from TSIA on why your go-to-market leaders have an opportunity to work better together to drive growth. When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities.

Sales 106

Sales Marketing Sports Customer Journeys 106

CustomerSuccessBox

SEPTEMBER 20, 2021

Over the last few years, we’ve seen a lot of growth in the Customer Success space, which means there’s now even more content out there on the web for you to research, consume and rely on. Let’s look at the top customer success blogs. As well as their actionable customer success platform they provide a widely respected blog.

Customer Success 64

Customer Success Customer Centricity Consulting B2B 64

ShepHyken

OCTOBER 4, 2019

Customer engagement guarantees business growth and success. It is the definitive business growth predictor. According to Gallup research , a fully engaged customer is worth 23% more in terms of share of wallet, profitability, revenue, and relationship growth when compared to an average customer. .

Brands 119

Brands Engagement How To ROI 119

ChurnZero

FEBRUARY 1, 2022

That’s where product-led growth strategies come into play. When you pursue product-led growth from a Customer Success angle, you’re even more likely to build up that customer loyalty. We’ll help answer the question, “ What is product-led growth ?” What Is Product-Led Growth? Key Elements of a Product-Led Growth Strategy.

Customer Success 98

Customer Success Net Promoter Score Metrics Strategy 98

GetFeedback

SEPTEMBER 14, 2018

Fixing problem areas in your customer experience can yield the greatest benefits, including increased growth around revenue and customer advocates. In order to maintain steady growth, you have to acquire your ideal number of net new customers in addition to restoring the customers you lost as a result of the churn. Create your survey.

Loyalty 170

Loyalty Effort Score Net Promoter Score Touchpoint 170

BirdEye

SEPTEMBER 19, 2022

In this blog, we’ll explain how you can get started with enterprise SEO and teach you how to take your SEO efforts even further. Content management software can help you schedule updates to your digital content, including social media posts, blog articles, and email newsletters. Watch our free demo and learn more about how now.

Social Media 96

Social Media Case Study Tools Report 96

C3Centricity

JUNE 5, 2019

Business Growth. It's one of the best kept secrets to brand growth! My 7 Secrets to Business Growth. If you are a regular follower of this blog, then you will know that we promote - and our clients heavily use - C3Centricity's 4W Template to store everything we know about our customers. It's that important.

Brands 159

Brands Social Media Advertising Measurement 159

NICE inContact

MAY 15, 2019

If you’re part of a team responsible for driving growth, you know how difficult it is to achieve a very challenging revenue goal only to start over the next quarter or year. That’s why smart leaders look for “growth hacks!” A growth hack is a tactic that allows you to work smarter so that your efforts deliver even greater results.

Contact Center 136

Contact Center How To Consulting Loyalty 136

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

GetFeedback

FEBRUARY 15, 2019

Interested in learning more about your customers so you can improve products, enhance customer experience , and ultimately drive growth? In this post, we’ll explore how NPS can drive growth by delivering key insights at various stages of the customer lifecycle. Unhappy customers can offer the most opportunity for growth.

Net Promoter Score 150

Net Promoter Score NPS Effort Score How To 150

BirdEye

AUGUST 25, 2023

This blog post explores the world of social shopping and how you can scale your business with it. The post How to leverage social shopping to maximize growth appeared first on Birdeye Customer Experience Management. And that is what social shopping is. Birdeye also enables you to engage with your customers and monitor all activity.

Social Media 98

Social Media How To Ecommerce Advertising 98

Calabrio

NOVEMBER 25, 2020

The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. They should look for flexible technologies that allow for growth and adaptation, such as cloud-based solutions. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 130

Contact Center Self Service Analytics Banking 130

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Businesses need a new strategy for customer success growth. Elements that Drive Customer Success Growth. Nurture Relationships and Watch Customer Success Growth Blossom.

Customer Success 100

Customer Success Customer Centricity Customer Satisfaction B2C 100

Daniel Group

JULY 27, 2023

What We’ve Learned to Help Clients Generate NPS Growth! At The Daniel Group, we truly have learned how to help our clients generate NPS growth. NPS Growth Over Time The chart shows the NPS for clients in this market since 2007. NPS Growth Means Fewer Issues No surprise here. How do we know this? NICE Systems, Inc.,

NPS 52

NPS Net Promoter Score Effort Score Groups 52

BirdEye

JULY 7, 2023

In this blog post, we’ll take a deep dive into how a customer service chatbot can elevate your customer support activities, what drawbacks it may have, and share real-life success stories. The post Elevate growth with a customer service chatbot appeared first on Birdeye Customer Experience Management.

Chatbots 96

Chatbots Customer Service Social Media Banking 96

Comm100

DECEMBER 8, 2020

To get more information, they will need to click a lot of ‘more info’ buttons or read blog posts. They can give references to blog posts or tutorials so that potential customers can better understand how your product can help them. Say someone visits your website looking for more information on the product you offer. Free eBook.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

kommunicate

OCTOBER 28, 2020

The post COVID-19: Driving Growth of Chatbots in The Healthcare Industry appeared first on Kommunicate Blog. A number of industries started to believe they can be a great help for their business and can support when they are focussed on fixing a number of other issues.A number of such [.].

Healthcare 98

Healthcare Chatbots Industry Communication 98