GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. These increasing customer expectations are likely a side effect, at least in part, of startups who are coming in and sweeping up.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

GetFeedback

SEPTEMBER 2, 2019

Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more. We start our list with this article from The Wall Street Journal. Article No. We don’t wake up in the morning as ‘customers.’

Net Promoter Score 210

Net Promoter Score Self Service Financial Customer Centricity 210

TechSee

AUGUST 14, 2023

A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry. TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

C3Centricity

MAY 25, 2020

If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not getting 10x the ROI from your data. Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Were you surprised to read the title of this post?

Technology 194

Technology Analysis Data Consumers 194

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. VentureBeat.

Industry 59

Industry Government Technology Innovation 59

ThriveableBiz

AUGUST 27, 2021

From my experience of mentoring and reviewing thousands of ideas and business plans over the years, very few start their journey on the right foot. But, like most things in life, you learn from them, it makes you stronger, right? There’s no guarantee however, that your journey will be paved in gold. Well, all I can do is wish you luck!

Sports 94

Sports Fashion Social Media Government 94

transcosmos Information Systems

MARCH 16, 2016

The age of information has ushered in blogging, a content phenomenon that has given voices from all over the world a medium to express ideas and ultimately, build an audience. Different blogs offer a wide range of content for different kinds of audiences. VentureBeat.

Industry 48

Industry Government Technology Innovation 48

Clarivate

DECEMBER 6, 2023

from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. To get a pulse-check of the perception of AI in the IP industry, Clarivate surveyed 575 IP and research and development (R&D) professionals from law firms and corporations worldwide between July 17 and August 1, 2023.

Government 59

Government Resources Industry Technology 59

SurveySparrow

MAY 30, 2023

This blog will deeply dive into online survey tools and compare two powerhouses: Qualtrics and Google Forms. Whether you’re a seasoned researcher, a budding entrepreneur, or a dedicated educator, we’ve got you covered. Are you tired of sifting through a sea of online survey tools, unsure which one fits your needs?

Knowledge Base 52

Knowledge Base Analytics Survey Analysis 52

Thematic

OCTOBER 13, 2019

It’s the world’s largest gathering of women in tech! GHC is run by the Anita.B.org, whose mission is to increase the impact of women on all aspects of technology, and are working to achieve equal representation of women in tech by 2025. How GHC is increasing the impact of women in the tech world. And it was epic! It’s a joke!

Conference 87

Conference Competitive Advantage Meeting Software 87

C3Centricity

MARCH 15, 2018

Companies are changing business models as their value shifts from products to services, or even to the sale of the information they gather. Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights.

Data 206

Data Retail Analysis Analytics 206

Bold360

SEPTEMBER 9, 2019

Guy is a serial entrepreneur on his third startup, Skyline AI. And with a background in tech, he’s been living in this world of big data, machine learning, and AI, through a number of generations of this tech. A lot of companies classify themselves as AI startups. He had a lot of great insights to share.

Tools 63

Tools Technology Data Company 63

Uniphore

DECEMBER 21, 2021

We reached new milestones, earned top-tier recognition, impressed our stakeholders – from customers to analysts and investors to employees – and unveiled some truly game-changing developments. 2021 has been a year for record Uniphore growth in revenue, customers, and size of our organization. Today we are more robust than ever before.

Innovation 49

Innovation Insurance Leadership Government 49

CSM Magazine

APRIL 26, 2021

It is the necessary foundation to build your online presence and grow your startup into a well-established brand. Perhaps advertising on Google shall be your safest bet, considering the tech giant’s massive reach and the astronomical number of searches that take place on it daily. Do Keyword Research.

Tips 52

Tips Advertising Entertainment Tools 52

ThriveableBiz

AUGUST 31, 2021

So, learn from those before you, so you don’t make the same mistakes. No need to conduct market research of any type. Every successful business started from an idea at some point. I’ve also read many blogs and papers on small business failure. YES, I Want My Startup To Be A Success! Awesome, that’s a great start!

Exercises 52

Exercises Marketing Course Insurance 52

CSM Magazine

APRIL 22, 2020

Customer experience is the crucial aspect you need to think about as a startup or a solopreneur, from visuals to UX and from blog content to customer support tools. Modern customers are tech-savvy enough to recognize a poor website template when they see one. Why Is It Vital to Foster and Boost Customer Loyalty?

Loyalty 52

Loyalty e-support How To Multi-Channel 52

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. Alex helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams. The Glide Consulting Blog. The Groove Blog. Alex Bakula-Davis.

Customer Success 48

Customer Success Chief Customer Officer Consulting Customer Centricity 48

Confirmit

DECEMBER 21, 2016

I’m excited to write this blog just as I approach my 2-year anniversary with Confirmit! Before I joined Confirmit, I’d been in Market Research for a long time. I saw first-hand the evolution from traditional research methods to online technologies and services. Teamwork is key.

Customer Voice 53

Customer Voice Technology Consulting Report 53

Customer Bliss

OCTOBER 18, 2016

Kevin Bury had a very successful career as the CEO of several technology startups before he took on the senior customer experience leadership role at the very large technology company, SolarWinds. In our conversation, Kevin outlines how he’s used his depth of leadership experience and applied it to his new role in this large organization.

Leadership 100

Leadership Sales Company Culture 100

transcosmos Information Systems

JULY 31, 2016

A survey of the UK’s tech workers by Juniper Research has found that 65% foresee Brexit negatively affecting the global tech industry. How will Brexit affect the UK tech sector? Uncertainty of new trade laws for tech firms . Brexit will now make UK tech start-ups more expensive. New privacy laws.

Industry 81

Industry Government Data Technology 81

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. Click below to join the conversation on Zendesk Startup Central.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

Comm100

FEBRUARY 7, 2018

Overstated User-Friendliness Is Problematic for SMBs and Startups. It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. At first you feel satisfied, confident in your investment.

Customer Engagement 102

Customer Engagement Tools Engagement CRM 102

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Apart from being an author, Kerry is also a renowned speaker and an insightful coach.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Hero Digital

NOVEMBER 12, 2018

The standard intranet approach with static content and news sourced only from the voice of leadership now seems antiquated, and it pales in comparison to the seamless digital experiences that employees expect from their favorite brands. How can your intranet strategy improve efficiency, engagement, and retention?

Employee Engagement 66

Employee Engagement Engagement Strategy Culture 66

Alida

JANUARY 18, 2017

A study from Millward Brown Digital found that shoppers spend four months researching cars online. A study from Millward Brown Digital found that shoppers spend four months researching cars online. Six out of 10 car buyers are undecided from the onset. All of that’s about to change. Photo: https://ark-invest.com/.

Company 100

Company Automotive Retail Competitive Advantage 100

Beyond Philosophy

JULY 4, 2016

It is also impacting financial service cultures, as it forces banks to shift from a largely product-centric perspective to a customer-centric one. Banking is rapidly becoming “anytime and anywhere” omni-channel, as tech-enabled and tech-smart customers have driven the need for more experience flexibility and more innovation.

Omni-Channel 90

Omni-Channel Banking Retail Brands 90

ChurnZero

NOVEMBER 18, 2022

In our webinar, “ Convincing your CEO to invest MORE in Customer Success ,” Jeff shares how to win more budget for your CS team by backing up your requests with the right research and data. For decades, we have provided communities and ecosystems for telco, auto, tech, and a number of very large verticals within the Fortune 1000.

Customer Success 98

Customer Success Leadership Customers Sales 98

transcosmos Information Systems

DECEMBER 27, 2016

Without further ado, here are the top IT trends for 2017 that are likely to impact in varied ways those in the business and tech sectors: The Rise of the Bots. Chatbots were one of the most hailed apps of 2016, pushing tech bigwigs like Microsoft, Slack, and Facebook to develop the technology in their backyard. Apps Becoming Smarter.

Trends 0

Trends e-support Healthcare Technology 0

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide.

Healthcare 87

Healthcare Government Innovation Training 87

transcosmos Information Systems

JULY 31, 2016

A survey of the UK’s tech workers by Juniper Research has found that 65% foresee Brexit negatively affecting the global tech industry. How will Brexit affect the UK tech sector? Uncertainty of new trade laws for tech firms . Brexit will now make UK tech start-ups more expensive. New privacy laws.

Industry 48

Industry Government Data Technology 48

Wootric CX Blog

AUGUST 31, 2020

That’s not too tall an order for a young startup when you only have a handful of employees all focused on customer experience (CX). By nature, a startup is all about the big picture. . Do you need a CX Operations manager dedicated to this effort? Let’s find out. Learn more about the connection between Product Led Growth and CX.).

Management 52

Management Customer Journeys Effort Score Touchpoint 52

Customer Bliss

MARCH 30, 2017

I’ve used this technique for close to 20 years at this point, and almost always, the organization sees real change and customer-driven growth emerge from it. A customer room is a way for leaders (and other members of the organization) to really understand the customer experience. Somewhat unsurprisingly, they call it “The Northern Lab”.

Customer Experience 100

Customer Experience Banking Net Promoter Score Call Center 100

Qualtrics

JUNE 6, 2019

BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well. Here are 25 brand experience and marketing thought leaders you should be following on Twitter, so you can learn from their wisdom and vision.

Brands 33

Brands Leadership Consulting Travel 33

Talkdesk

JUNE 1, 2016

This blog post is an Opentalk 2016 panel recap. Addressing churn in early stage startups. Eventually all of your revenue comes from the base. The early adopters at tech companies are very opportunistic. The early adopters at tech companies are very opportunistic. Panelists : John Mayhall , N. It sneaks up on you.

Customer Centricity 40

Customer Centricity Company Marketing How To 40

SurveySensum

OCTOBER 17, 2023

She decided to seek financial assistance from an NBFC for her startup. And as her patience wore thin, she received an offer from the NBFC with high-interest rates and a meager loan. And as her patience wore thin, she received an offer from the NBFC with high-interest rates and a meager loan.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Customer Experience has become a top priority for businesses in 2020.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Natalie Petouhof

OCTOBER 22, 2015

And that, in fact is what RevJet, a tech start-up has done. As ad tech and marketing tech converge, a platform like RevJet could be used with the whole content marketing process. Tweet One way to enter the marketplace is to do all your development stealth-style and then announce to the world what you have created.

Technology 40

Technology Leadership Marketing Software 40