desk-research Blog Related Topics 
SurveySparrow
DECEMBER 23, 2021
If you’re part of an online business – heck, if you ever had to do research or a survey at some point – you would have started with desk research. There’s another, more technical name for it – secondary research. But what is desk research? What is desk research?
ShepHyken
OCTOBER 4, 2019
According to Gallup research , a fully engaged customer is worth 23% more in terms of share of wallet, profitability, revenue, and relationship growth when compared to an average customer. . During the buying process, they research, compare, look for recommendations, ask questions, and consider various options carefully.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
SEPTEMBER 10, 2019
But every time she checks in at the front desk, filling out forms is the front desk person’s priority. When the employees at the front desk say hello, their heads are tilted toward that computer screen. ContactPoint Client Research has found that on average, employees ask or welcome customers by name only 21% of the time.
Lumoa
MARCH 21, 2023
You read blog posts and research articles if you want to learn more about a specific topic. Authors: Jeane Bliss | Buy the book here ”This is the book I wish I’d had on my desk when I led customer experience for major corporations. Nowadays, most people search for information online.
ProProfs Chat
FEBRUARY 21, 2020
The best way out is to choose the best help desk software for small businesses. That’s the whole context of this blog – how to choose the best small business help desk ! What Is a Help Desk Software for Small Business? Why Do I Need a Help Desk Software for Small Business? Let’s start with the basics first.
ShepHyken
JULY 8, 2016
This week on our Friends on Friday guest blog post my colleague, Mike Schoultz shares a few customer experience stories that demonstrate how companies have handled customer experiences, some well and some not so well. After learning what my sister needed to do, he invited us to sit down at his desk. – Shep Hyken.
NICE inContact
APRIL 24, 2019
However, research shows that most consumers still prefer agent-assisted help – especially when they need to complete a complex task or process. Business processes today often assume that customers are attentive, at a desk and have many other tools at their disposal – like printers, faxes and scanners. Last Mile CX.
Expert insights. Personalized for you.
52 
Let's personalize your content