CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals.

Video 52

Video Communication Training Social Media 52

Beyond Philosophy

NOVEMBER 26, 2014

Marketing and Branding are the first contacts you have with your Customers. Your brand is the promise you make to your Customers. Surprisingly, too many organizations don’t deliver on the brand promise they made in their Marketing and Branding efforts, causing a disconnect between the two.

Brands 129

Brands Advertising Customer Centricity Brand Values 129

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. We’ll also share some tips on how to hire the right candidate.

Social Media 98

Social Media Management Analytics Strategy 98

Pretium Solutions

MAY 17, 2023

Step 1: Identify Your Business Idea List your passions, skills, and interests, and consider current market trends and gaps that your product or service could fill. Find a unique and viable business concept that aligns with your strengths and fulfils an unmet need in the market.

Financial 52

Financial Government Trends Brand Values 52

BirdEye

SEPTEMBER 11, 2023

You may have gained seven positive reviews, but that one bad review caused a dent in your brand’s credibility, which you did not expect. To solve the growing need to improve authority, many reputation management solutions are in the market now. Businesses can customize AI tools to reflect their brand values and messaging.

Management 57

Management Brand Values Resources Social Media 57

Magellan Solutions

AUGUST 29, 2021

UGC is becoming a mainstay of any marketing strategy. It’s been proven that integrating UGC into brand marketing campaigns helps acquire new customers, drive loyalty, and increase revenue. Magellan Solutions ‘ then takes a step further with your UCG by: Promoting brand values. Forum posts .

Brands 52

Brands Multi-Channel Fashion ROI 52

GetFeedback

MAY 9, 2019

Customer-centric culture: Your company’s brand values must align with putting the customer’s needs first and fostering customer sympathy. You can prove an increase in revenue through customer retention and sales optimization. . And brand advocates are four times more likely to refer your product or service to friends and family.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

BirdEye

JULY 25, 2023

If you know how to build social proof and market it, growth can be yours. In this blog post, we’ve compiled a comprehensive list of social proof examples to help you use this marketing phenomenon to your advantage. Social proof draws in clients and customers by boosting your brand awareness and reputation.

Examples 52

Examples Social Media Effort Score Case Study 52

CSM Magazine

MAY 16, 2023

They not only answer calls and questions, but engage your customers in friendly conversation, enthusiastically representing your brand values. It’s not only possible, but necessary in a market where customer experience often outweighs price and quality as determining factors in brand loyalty.

Contact Center 52

Contact Center Retail Training Leadership 52

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. – Turn questions asked into knowledge shared – blog #inbound18 pic.twitter.com/r8ofAD7shv. Last week wrapped up the 7th annual INBOUND conference hosted by HubSpot.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Second to None

MAY 15, 2018

The following article is a guest post submitted by Emma Miller from Bizzmark blog. Emma is a digital marketer and blogger from Sydney. After getting a marketing degree she started working with Australian startups on business and marketing development.

Measurement 59

Measurement Brands How To Social Media 59

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Impact of Customer Engagement On Sales. Type, type, click, and the damage is done! Impacts of consistent engagement.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

ProProfs Chat

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. What’s more, loyalty program members get free shipping and notifications for members-only sales.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

ProProfs Chat

DECEMBER 22, 2019

With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. So, the question here is – how can a business revitalize its brand presence when everything is falling to pieces?

Customer Service 101

Customer Service How To Social Media Customer Retention 101

SuiteCX

OCTOBER 4, 2017

The technology needs to support your new strategic vision and your brand values. If you don’t have a strong strategy and enablement plan you will waste millions of dollars on technology and never retain your current customers, much less gain market share from competitors. Technology enables the strategy.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

SuiteCX

OCTOBER 4, 2017

The technology needs to support your new strategic vision and your brand values. If you don’t have a strong strategy and enablement plan you will waste millions of dollars on technology and never retain your current customers, much less gain market share from competitors. Technology enables the strategy.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

Middlesex Consulting

DECEMBER 27, 2015

This is a guest blog by my friend Nick Frank of Service in Industry. 3 Transformational services, which fundamentally change how a market operates. For example the ‘Power by the hour’ business model, which transformed the market for aircraft engines from a product transaction to a service transaction.

Culture 60

Culture Training Brands Strategy 60

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. In a way, each whipped the customer service industry into a frenzy when they came about, prompting the sale of products that would help companies remain relevant by establishing more and more ways of communicating with customers. billion U.S.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Clarivate

JULY 16, 2019

Customer experience has been growing rapidly in the last few years because it is one of the most significant ways to differentiate your brand in this increasingly competitive market. 18x increase in average sales cycle time. 32% of consumers stop doing business with a brand after only 1 bad experience.

Customer Experience 40

Customer Experience Customer Journeys Competitive Advantage Roadmap 40

ReviewTrackers

AUGUST 24, 2017

Read more of his articles over on the Access Loyalty Blog. The best time to ask is at the point of sale, where they’ve already made up their mind to buy from you. Introduce your brand values and what you do for people like themselves. This is what most brands use their communications to do.

How To 50

How To Social Media Loyalty Connections 50

SuiteCX

FEBRUARY 7, 2017

These new competitors are more agile, and they don’t have your imbedded cost structures to deal with, so they can “adjust” to changing market conditions more easily. Step 2 – Deliver on the brand promise. It’s probably been a while since you thought about your brand promise. Are your partners in line with your brand promise?

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SuiteCX

FEBRUARY 7, 2017

These new competitors are more agile, and they don’t have your imbedded cost structures to deal with, so they can “adjust” to changing market conditions more easily. Step 2 – Deliver on the brand promise. It’s probably been a while since you thought about your brand promise. Are your partners in line with your brand promise?

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. The name of a product is a huge part of its brand value. Change the name.

Omni-Channel 10

Omni-Channel Social Media Customer Centricity Brand Values 10

SurveySensum

JUNE 1, 2023

You need to know where you stand in the market , whether you are underperforming or merely meeting industry standards. In this blog, we discuss the importance of NPS benchmarking in retail, the factors affecting it, how to benchmark NPS in retail, and more. Higher NPS scores indicate you have more customers to promote your business.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

Smith+co CX

JANUARY 15, 2018

If you’re not moving forward, you’re going backwards; because in today’s markets there’s no room for a static brand. If a team’s success is simply down to a group of individuals accidentally gelling, then that brand is doomed. If innovation is a key brand value, then guess what - innovate.

Training 28

Training Brand Values Brands Measurement 28

ProProfs Chat

NOVEMBER 9, 2021

Walk through this blog to gain deep insights into how to effectively measure customer satisfaction and master actionable ways to improve it. It could be a game-changer for your brand, and here’s why: It acts as a key differentiator . Getting customers to make a purchase is an ongoing challenge for every marketing team.

Customer Satisfaction 97

Customer Satisfaction Measurement How To Effort Score 97

ReviewTrackers

JANUARY 8, 2018

This article was written by Victoria Greene, a branding consultant and freelance writer. On her blog, VictoriaEcommerce, she shares tips on ecommerce and how writers can develop their craft. She is passionate about using her experience to help brands grow their business the right way. Don’t stop at reviews!

Ecommerce 33

Ecommerce Social Media Tips Brands 33

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Here’s an interesting blog on how should SaaS providers spend on Customer Success. A success rate like this is rarely found in the world, without even spending insane money on marketing. And the result is visible! Customer Support.

Company 19

Company Software Analytics Sales 19

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. If you’re curious to dig deeper, check out our blog on healthcare reputation management for some really insightful stuff. That’s almost everyone!

Brands 108

Brands Management Social Media Analytics 108

BirdEye

DECEMBER 8, 2023

However, a robust and effective carpet cleaning marketing strategy is pivotal in making your business stand out and attract customers. This blog is all about that. Table of contents Why is carpet cleaning marketing important? 6 tips 5 tips on how to start a carpet cleaning business Rebranding? Leverage social media platforms 4.

Tips 57

Tips Strategy Marketing Social Media 57

LiveChat

MARCH 6, 2018

Providing an amazing customer service and support is one of the essential pointers, which can help brands corner the market. One of the best ways to include a wide range of long-tail keywords within your website is to include it them in your blogs. There are brands that people love to buy from.

Customer Centricity 28

Customer Centricity Ecommerce Tips Chatbots 28

SmartKarrot

JANUARY 5, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Dave Jackson. James Scott.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

SmartKarrot

MARCH 30, 2022

Product-led storytelling is a form of content marketing in which the content is focused on and built around the SaaS product. Content marketers focus on creating discoverable stories about their SaaS product to help users understand how the SaaS product offered by the company can help them overcome their specific challenges.

How To 10

How To Tips Entertainment Brands 10

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. Being unclear, rude, or failing to listen to your customers leads to silent phones and poor sales.

Strategy 57

Strategy Social Media Airlines Software 57

BirdEye

DECEMBER 5, 2023

In this blog, we will explore the world of reputation management for businesses. Explore more on this in our detailed blog about real estate reputation management. If you’re curious to dig deeper, check out our blog on healthcare reputation management for some really insightful stuff. That’s almost everyone!

Brands 62

Brands Management Social Media Analytics 62

BirdEye

JANUARY 11, 2023

In this blog post, we’ll answer 25 of the most important social media questions. We’ll cover topics such as best practices for using social media marketing, content ideas, staying safe on social networks, and more. If you need some inspiration, check out our blog post for some social media content ideas.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

DECEMBER 26, 2023

Every business owner wants to expand and invest in newer markets. But this can change if your business actively measures brand salience and takes steps to improve it. By monitoring customer signals and feedback, you can know your standing in the market and try to become the #1 choice against all odds.

Brands 104

Brands Social Media Competitive Advantage Analysis 104