InMoment XI

OCTOBER 17, 2023

Design with the End in Mind Understand Successes and Shortcomings Look at Short-term and Long-term Actions Like most things in the world, your customers—and your market—are not stagnant. In this blog, we’ve gathered a few of the top tips from our experts to help guide your refresh efforts. Why Refresh Your Customer Experience Program?

Customer Experience 493

Customer Experience Net Promoter Score Tips Effort Score 493

InMoment XI

MARCH 20, 2024

In this blog we break down the key components which remain the driving force behind their banking revolution! Revamping Customer Insight with InMoment’s Partnership Recognising the importance of customer feedback and the need for an improved insight programme, Metro Bank partnered with InMoment to overhaul its approach.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

SurveySensum

SEPTEMBER 19, 2023

With the help of well-crafted questions, product owners and app developers can gather relevant and actionable insights from their users. They can analyze this data using an efficient customer feedback platform , and take data-driven action. And that’s what we are going to fix here. Talk about this and give an example.

Survey 52

Survey Data User Experience Customer Satisfaction 52

Blake Morgan

JANUARY 20, 2022

These 30 top blogs cover a wide variety of CX-related topics, from creating a customer-centric culture to refining the contact center or delivering personalized experiences. These blogs are powerful resources to keep you up to date on the ever-changing CX industry. Dan’s tips are both actionable and profitable ways to improve CX. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

InMoment XI

MAY 18, 2022

Following the methodology below, our own customer experience (CX) program (Elevate) is successfully getting feedback from upwards of 90% of closed sales opportunities in our best months—and the insights are invaluable. And we use the robust insights to drive cross-functional action. The Insights. Time to Get Started!

B2B 493

B2B Company Roadmap Sales 493

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. While reports and data can offer valuable insights, the most authentic and relevant information comes directly from your customers.

NPS 260

NPS Customer Centricity Tips Automotive 260

ShepHyken

NOVEMBER 27, 2020

Shep Hyken discusses this in the blog, “How to Avoid Roadblocks to Great Customer Service” Don’t be afraid to ask your workers what you can do to eliminate bumps along the path from potential customers to happy, repeat clients. The post Guest Blog: How To Improve the Customer Experience Starting Today appeared first on Shep Hyken.

Customer Experience 154

Customer Experience How To Wait Times Customers 154

Thematic

NOVEMBER 29, 2018

Do you gather vast amounts of customer feedback but don’t quite know how to get actionable, meaningful insights from it? You know the ones, insights that would help to influence your customer experience and overall business strategy. If you keep analyzing your feedback but not knowing how to action it, this post is for you.

Examples 70

Examples Feedback How To NPS 70

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. An accessible feedback system encourages more customers to share their experiences, providing valuable insights for improvements.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

C3Centricity

FEBRUARY 13, 2024

Last week I spoke about the importance of actioning customer feedback. This blog delves into the critical role of continuous improvement and customer feedback, offering insights and strategies to help organizations stay ahead and resonate with their market.

Customer Insights 226

Customer Insights Feedback Social Media Customer Satisfaction 226

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

Customer Success 52

Customer Success Case Study Resources Customers 52

Thematic

JANUARY 17, 2019

How do you find meaningful answers and insights in survey responses? For best practice on how to draw conclusions you can find in our post How to get meaningful, actionable insights from customer feedback. Focus on your insights, not the data. Would you bet your customer insights on something that’s at best 50 accurate?

Analysis 98

Analysis Survey Data How To 98

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month.

Innovation 88

Innovation Travel Leadership Meeting 88

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. KPMG Blog There you have it; our list of the best analytics website blogs to follow.

Analytics 93

Analytics Data Social Media Analysis 93

Lumoa

JANUARY 24, 2024

And if you want to become a real change-maker in your organization, you need to learn how to extract insights from customer feedback. Transforming Analytics into Action Remember that the true value of text analytics in customer feedback can only be realized when it impacts decision-making and actions within a company.

Analytics 208

Analytics Feedback Net Promoter Score Analysis 208

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. .

How To 52

How To Social Media Video Tips 52

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Crafting the right questions is the key to unlocking meaningful insights from your customer feedback.

Analysis 208

Analysis Survey Feedback How To 208

ShepHyken

OCTOBER 6, 2017

Stoicism] helps us overcome destructive emotions and act on what can be acted upon. […] it’s built for action, not endless debate. The circles of control form an important insight of stoicism. We can only control our thoughts and our actions (internal circle). Ryan Holiday. All else is outside of our control.

Hospitality 127

Hospitality Exercises Tips Customer Service 127

ShepHyken

JULY 12, 2019

Collecting this data in large quantities can present more of a burden than a solution if you lack the necessary resources for combing through and creating actionable insights that pinpoint inefficiencies in your operations. The insights that stem from this data will help make every interaction a positive one.

Customer Experience 108

Customer Experience How To Roadmap Analysis 108

Forrester's Customer Insights

MAY 6, 2019

(Aldila Yunus and Jeremy Vale contributed to this blog post.) It’s official: spring has sprung. The barren trees show signs of vitality and fresh blossoms fill the air with their entrancing aromas once more. Dynamic shifts in our environs abound. Finally we can shake off the winter blues and welcome the optimism that comes with […].

Analysis 42

Analysis Data Analytics 42

ShepHyken

FEBRUARY 9, 2018

Your advocates won’t take action unless you engage them. Asking the right questions will give you valuable insights for improving sales and building brand advocacy. The post Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy appeared first on Shep Hyken.

Customer Service Training 153

Customer Service Training Training Brands Customer Service 153

Happy or Not

MARCH 9, 2020

The post ‘Make Shift Happen’ by Sharing Real-Time, Actionable CX Insights Across Your Organization appeared first on HappyOrNot. An organization that genuinely cares about the experience of its customers – as well as prospective customers – knows what dedication it takes to monitor, measure and act upon customer feedback […].

Measurement 36

Measurement Feedback Customer Experience Customers 36

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Yet, our actions fall short. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., Canada, and the UK, and offers insights into how digital communication can play a pivotal role in reversing this trend. Behind-the-scenes insights demystify government actions, fostering connection.

Government 188

Government Communication Self Service Chatbots 188

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This blog looks at how CX has evolved , and the priorities for brands looking forward into the new decade. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Self Service 65

Self Service Leadership Customer Centricity Knowledge Base 65

One Millimeter Mindset

JULY 4, 2019

I offer these five customer retention strategy value blog posts for your reading pleasure. Enjoy reading these blog posts on customer retention strategy value. Then take action, by following the steps at the bottom of this post. Subscribe to my blog. Never miss another insightful post. is available on Amazon.com.

Customer Retention 59

Customer Retention Strategy Customers Technology 59

ShepHyken

FEBRUARY 16, 2018

While there is a considerable investment necessary to complete these research projects, some of the insights collected can have a direct impact on your brand identity and experience, thus impacting customer retention and satisfaction rates.

Measurement 86

Measurement Ecommerce Analysis Industry 86

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. What actions should a company take at an internal level? Complaints give the insights to what is lacking within the current processes. Shep Hyken. Disappointments can be delightful!

Poor Customer Service 109

Poor Customer Service Advertising B2B Policies 109

ShepHyken

JANUARY 11, 2019

If you analyze your customer feedback during different periods of time, say 12 and 3 months ago and link it to churn behavior, you’ll get an insight into any possible causes, as well as themes in their feedback indicative of churn. Zappier monitors that action and creates an email in Gmail sending it to the user.

Examples 94

Examples Feedback Strategy NPS 94

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. Blogs for Product Managers. Blogs for Product Managers. Bookmark this list and get through it bit by bit. Books for Product Managers.

Resources 80

Resources Management Conference Groups 80

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Check out these essential integrations for Customer Success software that put customer insights at your fingertips to create more enlightened customer experiences. Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ShepHyken

NOVEMBER 16, 2018

Today customers know they are powerful and authoritative, what actions are you taking to extinguish their instant information thirst? The post Guest Blog: Impact of Technological Advancements on Consumer Behavior appeared first on Shep Hyken. Jim Iyoob is the Chief Customer Officer for Etech Global Services.

Consumers 96

Consumers Technology Chief Customer Officer Social Media 96

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

Eptica

JANUARY 16, 2022

Author: Pauline Ashenden - Demand Generation Manager With so much data being generated by around customer service and the customer experience, there’s an increasing role for data analytics to extract learnings and actionable insights. What types of data should you focus on, and what are the main benefits?

Analytics 127

Analytics Data Customer Service Trends 127

ShepHyken

FEBRUARY 8, 2019

In a situation like that, you may have zero insight as to why your customer decided to leave. Third, create an action plan and perform a split test. The post Guest Blog: Improving Customer Experience Using Employee Feedback Data appeared first on Shep Hyken. If they feel disgruntled enough, they may decide to provide a survey.

Omni-Channel 95

Omni-Channel Feedback Customer Experience Data 95

ShepHyken

APRIL 13, 2018

This week we feature an article by Jaime Bailey who explains why your company is best served by considering every possible source of insight about customer behavior, goals, and expectations, and implementing the tools that most effectively serve your needs. – Shep Hyken. Take Action. Before Soliciting Feedback.

Contact Center 82

Contact Center Customer Journeys Feedback Tools 82

Totango

OCTOBER 18, 2023

“Our aim has been to provide our team with far more visibility and actionability with respect to data, both internally (i.e., To date, we have already realized notable benefits, as Totango has allowed us to integrate multiple, previously-disparate data sources for far more holistic analysis and insight generation.”—Mid-market

Customer Journeys 101

Customer Journeys Software Report Customer Success 101