Talkdesk

DECEMBER 1, 2020

CX Philosophy: How a company identifies and adheres to a customer-first support model—often guided by a brand’s values—that informs contact center behavior, processes and resources. Reporting & Analytics: How an organization analyzes real-time and historical data to drive decisions and generate better business outcomes.

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Clarivate

OCTOBER 5, 2023

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. People: Investing in your teams Knowledgeable people are a crucial resource.

Strategy 59

Strategy Competitive Advantage Financial Innovation 59

datastax

JANUARY 2, 2019

Here are the top six data management trends for 2019: Analytics, analytics, analytics . Personalized experiences, real-time insights, 360-degree customer views: the power of analytics can never be understated. White paper: The Power of an Active Everywhere Database. READ NOW.

Trends 105

Trends Data Management Government 105

Education Services Group

JULY 30, 2018

Evaluate your analytics from new perspectives and dig deeper into them. Download our white paper, Success Through Segmentation. Delving in deeper, increasing your level of data analysis, and then building in added processes and touch points is enough to break the strongest of resource-strapped teams. Utilization rate.

Comparison 53

Comparison Analysis Metrics Customer Success 53

TechSee

MARCH 19, 2018

With AI, call centers are equipped with a wide range of voice analytics, enabling recognition of customer, accent, gender, and emotion, as well as powering conversational IVRs and voice based virtual assistants. But there is still one missing element that has barred AI from radically transforming the customer experience.

Call Center 84

Call Center Self Service Contact Center Analysis 84

datastax

JUNE 20, 2019

Still, just as DevOps transformed the way modern applications are developed, DataOps promises to transform the way organizations use data and run data analytics , speeding up data-driven processes considerably. Working analytics over comprehensive documentation. How to Save Millions on Legacy Mainframe Operations (White Paper).

Sports 69

Sports Analytics Software Employee Engagement 69

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. Analytics Maturity: Leaders, Challengers and Laggards.

Competitive Advantage 101

Competitive Advantage Data Customer Experience Analytics 101

Bob Hayes

NOVEMBER 5, 2017

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. Analytics Maturity: Leaders, Challengers and Laggards.

Competitive Advantage 94

Competitive Advantage Data Customer Experience Analytics 94

Daniel Group

SEPTEMBER 22, 2022

A 2022 white paper sponsored by Emplifi highlighted the importance of providing great CX and how far many companies are from achieving it. To name a few, we have predictive analytics, dashboards, digital surveys, feedback management, AI, etc. Powerful analytics tools can significantly help identify the critical areas of focus.

Measurement 52

Measurement Management Customer Journeys B2B 52

NobelBiz

FEBRUARY 13, 2024

RELATED RESOURCE How to Make Self-Service Work for Your Contact Center Skill-Based Routing and Automated Distribution This feature ensures that incoming calls are directed to the most qualified agents based on specific criteria, such as language skills or technical expertise, ensuring that customers receive the best possible assistance.

Call Center 59

Call Center Self Service Software Contact Center 59

West Monroe

OCTOBER 15, 2018

As we wrote about in our recent white paper, Contact Center of the Future: Conversational Bots and Empowered Agents , the role of the contact center agent will change tremendously in the years to come. Predictive analytics will assist the agent by proactively suggesting other services or reminding customers of important information.

Contact Center 40

Contact Center Employee Engagement Engagement Training 40

Alliance by IFS

OCTOBER 8, 2015

Mobile field service management solutions can provide a wide variety of features and benefits for service organizations, from time/material tracking and scheduling/ dispatching, to contract management, navigation, and reporting and analytics. Decide if you will deploy the solution using internal resources or a third-party integration partner.

Strategy 50

Strategy Return on Investment Competitive Advantage ROI 50

Education Services Group

JUNE 21, 2018

There are times when you have to play the proverbial hand your dealt — from limited resources to tight budgets — but it is possible to overcome the stumbling blocks forcing them to rely on reactive data. Freedom to flex resources to capitalize on opportunities and course correct. PUT THE “PRO” IN PROACTIVE. OVERCOMING STUMBLING BLOCKS.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

CSM Magazine

JANUARY 12, 2021

Start small and dedicate internal resources to the project, pre- and-post launch – conversational AI projects are not ‘plug and play’ and with machine learning, the more AI tools are used, the better they get. For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.

Self Service 52

Self Service Average Handle Time Automotive Chatbots 52

Circular Edge

JUNE 5, 2019

The statistics drive home the point that businesses will never achieve strong control over their cash without automating the invoice processes that feed their enterprise resource planning (ERP) system. Download CIIS’s sponsored white paper: “ 6 Most Important Metrics to a Winning Business Case for AP Automation ”.

Metrics 40

Metrics System Financial Analytics 40

SurveySparrow

APRIL 11, 2021

Meet the needs of different leads: Some of the most efficient lead nurturing strategies will include the use of data and analytics. An excellent lead nurturing strategy will contain a mix of content types such as emails, blog posts, white papers, social media posts, webinars, podcasts, etc.

Strategy 98

Strategy How To Effort Score Social Media 98

Tricia Morris

AUGUST 11, 2015

Yet, 35% say their currently integrate customer data to improve the customer experience, and only 24% use analytics to define customer segments. ————————————– 4 Resources to Help Start Your. Customer Service Campaign. Download the 2015 U.S.

Government 40

Government Customer Service Self Service Customer Centricity 40

Magellan Solutions

MAY 3, 2020

They can use tools like Google Analytics to measure your marketing ROI and introduce your product and services to local customers via local SEO. . It enhances your credibility as it allows you to become a trusted resource in the industry. They can help you increase the traffic expected from your SEO efforts. Long-term strategy.

Company 52

Company Social Media Marketing Competitive Advantage 52

Comm100

JANUARY 14, 2020

You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. The right solution should also have top-notch routing, prioritization, and analytic capacities. This post includes highlights from our Omnichannel white paper. White Paper.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

Uniphore

JANUARY 4, 2022

White Papers. Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Moni is a firm believer that time is a resource that companies in high-growth mode cannot afford to waste. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

InMoment XI

NOVEMBER 2, 2021

Check out our white paper, “Understand and Predict Your Customers’ Needs with Customer Journey Analytics,” you’ll learn more about understanding your customer journey, identifying what matters most to your customers, predicting customer concerns and behaviors, and how that information helps you to drive business growth.

ROI 260

ROI Customer Retention Infographics eBook 260

Help Scout

AUGUST 11, 2021

ClientSuccess also offers many resources for individuals with different learning preferences outside of blogs. If you’re curious about this blog and want to explore more to see if it’s for you, here are some resources you can use to decide: Webinars on Customer Success. White papers. Tip sheets. Mentoring program.

Customer Service 80

Customer Service eBook Leadership Resources 80

SmartKarrot

APRIL 22, 2022

Dedicating resources that provide quick and engaging solutions will help you boost your customer retention. You can have inbound content such as informative blogs, e-books, white papers, etc. They have several questions and seek quick resolution, even as they are experiencing them. It will also make them feel taken care of.

Customer Retention 10

Customer Retention B2B Strategy Rewards Programs 10

Kayako

OCTOBER 6, 2015

Use Google Analytics to find your best-performing content. Next, Content Analytics by SumoMe will tell you exactly which posts readers liked as well as the place where they stopped reading. You might not think you have the skills or resources to be able to make your own ebooks from scratch. White papers.

eBook 120

eBook Marketing Case Study Study 120

Comm100

JANUARY 14, 2020

You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. The right solution should also have top-notch routing, prioritization, and analytic capacities. This post includes highlights from our Omnichannel white paper. Conclusion.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Education Services Group

APRIL 25, 2021

Undoubtedly, you already have tools that can provide some level of analytics and insight. But once you’ve leveled up, it’s critical to ensure your CSMs have a plan of action to follow based on advanced analytical insights, customer segmentation, and customer journey maps. Human Capital Management. CS Monetization and Funding.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

Avaya

JANUARY 29, 2019

Now new and current customers can get the latest software updates with fewer IT resources and upfront costs than traditional, premises-based software deployments. Speech Analytics – Transcribe and analyze 100 percent of recorded calls to help surface valuable intelligence. Additional Resources You May Find Helpful.

Engagement 67

Engagement Customer Experience Contact Center e-support 67

Comm100

FEBRUARY 7, 2018

Judging Resources and Support Availability. Judging Resources and Support Availability. Will the vendor provide onboarding with the proper structure, training, and resources that your team needs to succeed? Does the social media software vendor provide analytics that measure the effectiveness of a campaign?

Software 103

Software Customer Engagement Engagement Social Media 103

CSM Magazine

FEBRUARY 14, 2017

First and foremost CRM can help the customer reach the best resource to deal with their query. Voice analytics. Both the core customer record and management reports can be tweaked to suit most data capture and analytical goals. So how do contact centres benefit from smarter CRM?

CRM 40

CRM Engagement Net Promoter Score Analytics 40

Calabrio

MAY 3, 2017

They spend hard-earned resources on surveys, focus groups and other outbound customer feedback channels without realizing that this very same data lives a few doors down in their very own contact center. It’s time to widen the VoC lens. Creating topics for future content marketing efforts.

Contact Center 100

Contact Center Meeting Infographics Advertising 100

Esteban Kolsky

MARCH 13, 2018

If this is the case, then great – I recently wrote a white paper on how to engender engagement in employee populations. I don’t endorse vendors or do vendor selection, I am the worse resource when it comes to that, so my mentions of vendors are more along the lines of research that matters versus name-dropping.

Customer Experience 107

Customer Experience Customer Journeys Customer Centricity CRM 107

Uniphore

JANUARY 19, 2022

White Papers. Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Conversational AI Platform. U-Self Serve. Case Studies. Infographics. Conversational AI. Emotion AI. Our Mission. Board of Directors. Testimonials. Trust Frictionless agent verification. Learn More.

Infographics 26

Infographics Case Study Omni-Channel Analytics 26

SurveySparrow

MAY 22, 2020

5 Create white papers and guides. You can use analytical tools also to find out more about them. Use your resources judiciously so that you are happy with the results. It will tell your audience about the kind of knowledge you have about the industry. #6 6 Write case studies. appeared first on SurveySparrow.

Strategy 52

Strategy Social Media eBook Conference 52

Bold360

NOVEMBER 30, 2016

What resources will a chat bot require? Detailed reports and analytics – insights on outcomes from conversations, conversions, and other data. Developers who want to take the from-scratch approach can turn to open-source resources like Pandorabot’s Rosie , an Artificial Intelligence Markup Language (AIML) framework.

Chatbots 40

Chatbots Strategy Self Service ROI 40

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. By giving your customers a resource of accurate, reliable information that you’ve created, you’ll have more control over the experience, your customers will receive accurate information, and your brand reputation will stay intact. Link to Additional Resources. Infographics.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62