Talkdesk

DECEMBER 1, 2020

Based on this experience, we have developed the Talkdesk CX Maturity Model™ to help brands understand their current maturity, set a vision for their ideal future state and create a roadmap to get there. The Talkdesk CX Maturity Model evaluates CX based on nine core areas: .

Contact Center 104

Contact Center How To Roadmap Customer Centricity 104

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Brands 221

Brands Social Media Roadmap Contact Center 221

Comm100

JANUARY 14, 2020

Create a digital roadmap for your customers’ journey. You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. The right solution should also have top-notch routing, prioritization, and analytic capacities. White Paper. Conclusion.

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Calabrio

JANUARY 2, 2020

At the beginning of a new decade, 2020 is set to be an exciting year as Calabrio continues to expand the capabilities of the WEM platform and integrate the best of both WFM solutions for next-level Customer Experience Intelligence, where the very best of human talents and activities combine with contextual and predictive customer analytics.

Social Media 190

Social Media Roadmap Contact Center Analytics 190

Education Services Group

APRIL 25, 2021

CS Roadmap. A Customer Success roadmap is a detailed view of your organization’s goals as well as your plans for how you’ll reach those goals in the near and long term. Much like a business plan, your CS team needs a roadmap to organize the complexity of building a robust CS practice. Human Capital Management. In fact, I have.

Customer Success 91

Customer Success Customer Journeys Roadmap Return on Investment 91

Comm100

JANUARY 14, 2020

Create a digital roadmap for your customers’ journey. You don’t want to spend resources trying to cobble it together yourself because that will introduce a technical price that isn’t worth it. The right solution should also have top-notch routing, prioritization, and analytic capacities. Tools such as intelligent routing.

Omni-Channel 131

Omni-Channel Social Media Average Handle Time Knowledge Base 131

Comm100

FEBRUARY 7, 2018

Judging Resources and Support Availability. Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Judging Resources and Support Availability. Does the social media software vendor provide analytics that measure the effectiveness of a campaign?

Software 103

Software Customer Engagement Engagement Social Media 103