InMoment XI

APRIL 25, 2024

Since finances are such a personal part of our lives, consumers in the industry are the most withholding of their trust. Not only does responding to reviews in less than two days mark you as a leader in the industry, but it also shows customers that you care about their feedback. This will foster trust among clients and stakeholders.

Financial 260

Financial Management Banking Insurance 260

BlueOcean

MARCH 7, 2024

Blue Ocean’s 2024 Stevie Award entry highlights the extraordinary partnership with their client, a national sports association that leads the US in governing and promoting one of the nation’s most well-loved sports. Since the beginning, I knew there was something unique about this company. We saw there was a true cultural fit.

Sales 177

Sales Customer Service Sports Contact Center 177

InMoment XI

APRIL 27, 2023

InMoment announced today new innovative capabilities in the award-winning XI Platform for clients around the globe. If you’re a client and want to talk to someone about the updates to the XI Platform, contact your account rep.

Innovation 260

Innovation Feedback Analysis Resources 260

Experience Investigators by 360Connext

MARCH 5, 2024

Ever felt like you’re walking a tightrope trying to satisfy high-maintenance clients while keeping your team’s spirits high? We’ll reveal how to navigate the customer journey with foresight and finesse, ensuring that your clients feel heard, valued, and—most importantly—cared for without draining your precious resources.

Customer Experience 143

Customer Experience Customer Journeys Resources Customers 143

InMoment XI

DECEMBER 13, 2021

About InMoment’s Market Research and Data Analytics Approach. With the help of our industry-leading data and research science capabilities, we’re able to help brands go beyond collecting data to reveal actionable intelligence that leads to Experience Improvement (XI). But what about the research strategy itself?

Analytics 493

Analytics Data Marketing Customer Journeys 493

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Be considerate about what roles they have to play in the transition. We have been in business for 30 years – on occasion, clients have made the decision to move work to a new partner.

Customer Care 177

Customer Care How To Sports Case Study 177

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. You can also download our customizable RFP template here. What is unique about your agent training regimen?

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

Experience Investigators by 360Connext

AUGUST 31, 2021

I talk and write a lot about customer feedback. If you’ve read my article on Listening Assessments or downloaded our free Customer Interview Guide resource , you know I love customer feedback that tells a story and contextualizes our other data. Ask: “What should we add to our service or products?”. More referrals?

Feedback 380

Feedback Customers Loyalty Resources 380

Experience Investigators by 360Connext

FEBRUARY 13, 2024

In this episode of Experience Action, we tackle the pressing issue of meeting and exceeding client expectations, even when industry woes like staff shortages and technology hiccups threaten to sink our ships. Take a seat with Jeannie Walters as we chart a course through the complex seas of customer experience management challenges.

Customer Expectations 143

Customer Expectations Customer Experience Strategy Course 143

BlueOcean

FEBRUARY 14, 2024

That’s what has happened in the outsourced contact center space when it comes to SaaS clients — there’s been a metamorphosis from customer service cost center to customer success revenue protection and generation center. As mentioned, one of our SaaS clients began years ago as a Tier 1 tech support program. It’s possible.

Customer Success 177

Customer Success Contact Center Average Handle Time Touchpoint 177

Experience Investigators by 360Connext

APRIL 23, 2024

CX leaders know customer experience (CX) is not just about transactional exchanges; it’s about building lasting relationships. CRM is about managing the data and input from customers to help deliver on a Customer Experience Strategy. We approach this process with our clients through a Mindset/Strategy/Discipline approach.

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Storyminers

APRIL 12, 2021

Since I work primarily in professional services, the hardest thing is knowing what my future clients need. If I don’t know that, it’s hard to position our services and reason for purchase properly. Of course, I can use previous clients as a proxy. How it performs in front of a client only one time is your brand.

Leadership 240

Leadership Course Brands Customer Experience 240

Storyminers

NOVEMBER 5, 2020

In this category of Storyminers’ blog, we talk about the client-facing and back-end tools that have helped us create our clients’ experiences. Marketing brainpower focuses on being present, where your clients and prospects tend to look. However, emails remain our workhorse. easy to use.

Strategy 264

Strategy Marketing Exercises Tools 264

2020 Research

APRIL 8, 2024

“Our human-centric approach and innovative technology simplify the research process and provide our clients with actionable data.” On the whole, Sago Health works closely with its clients to help change lives and improve outcomes.

Healthcare 104

Healthcare Innovation Study Technology 104

Beyond Philosophy

APRIL 25, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. We love them in our news, in our dinner conversations, and even in our commercials. We love them in our news, in our dinner conversations, and even in our commercials.

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

Daniel Group

APRIL 18, 2024

Our survey database has well over one million completed B2B customer surveys from customers in material handling, construction equipment, bus and truck, and various other industrial markets. In revisiting our interview history we discovered key metrics. A farmer filed a complaint about the product not working as promised.

Communication 98

Communication Strategy NPS Net Promoter Score 98

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

Contact Center 106

Contact Center Self Service Omni-Channel CRM 106

NobelBiz

APRIL 1, 2024

We are overjoyed to inform that our business has just received G2 badges in the Fall report ! We are extremely proud of this recognition, which is a testament to our dedication to offering our clients top-notch goods and services. We’ll keep working hard to fulfill and even surpass your expectations.

Call Center 52

Call Center Contact Center Report Meeting 52

Magellan Solutions

APRIL 26, 2024

Ask about the team’s qualifications, industry certifications, and the number of clients they’ve successfully served. As an ISO 27001-certified company, Magellan Solutions strictly adheres to the highest data protection standards, as our CEO, Fred Chua, has emphasized.

Financial 52

Financial Multi-Channel Culture Analytics 52

Retently

MAY 26, 2023

In this guide, we’ll look at several strategies you can use as a brand manager or customer success consultant to help your clients improve customer satisfaction and increase retention using Net Promoter Score. After you take on a new client and establish objectives, try sending out a Net Promoter Score survey using Retently NPS.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

BirdEye

FEBRUARY 29, 2024

Beyond just closing deals, they are critical in steering clients through significant life changes, a responsibility that demands trust and credibility. We’ve also talked about how Birdeye’s AI-powered review ecosystem helps your brand automate review management, derive key insights, and ensure memorable customer experiences.

Examples 59

Examples Trends Financial Communication 59

Magellan Solutions

APRIL 16, 2024

A strong portfolio with happy clients is a good sign that they know their stuff. According to Fred Chua, Magellan Solutions’ CEO, a client-centric partnership is essential to ensuring loyalty. “Our implementation managers convert general goals into measurable KPIs, using data to improve adaptability.”

Company 52

Company Guidelines Tips Call Center 52

Pretium Solutions

MARCH 14, 2024

Here at Pretium Solutions we want our clients to avoid becoming an ATO target for non-compliance. Helping you to comply with these obligations is a key process for Pretium Solutions in our efforts to make sure that your business operates smoothly. Not currently a Pretium Solutions Client? Still have questions?

Insurance 52

Insurance Survey Meeting System 52

CSM Magazine

MARCH 5, 2024

His leadership style aligns perfectly with Business Systems’ commitment to excellence and client satisfaction. The calibre of the team here at Business Systems, many of whom bring invaluable client-side experience, is impressive, and I am excited to inspire, nurture and empower them to continue pushing the boundaries of innovation.

System 52

System Innovation Banking Communication 52

BirdEye

OCTOBER 26, 2023

AI-generated review responses help Orange Fish’s clients by saving time responding to reviews. Translating review responses into different languages is valuable as international clients will increase. Watch this interesting conversation here to learn more about how you can sell the value of reviews. Welcome guys.

Brands 116

Brands Multi-Channel Consulting Report 116

BirdEye

DECEMBER 8, 2023

The impact: Why your follow-up emails matter Crafting the perfect follow-up email: 6 best practices Critical elements of effective follow-up emails Examples of follow-up emails for different scenarios Follow-up email FAQs Streamline client communication with Birdeye What is a follow-up email? Need a quick answer? Thanks again for your time.

Examples 110

Examples Communication Feedback Meeting 110

ShepHyken

JANUARY 31, 2023

He found that it often doesn’t cost much more to upgrade. So, I started thinking about this advice and how we can apply it to the customer experience. Essentially, I was thinking that we can proactively give our customers a better experience by bumping our efforts up a notch. So, think about this for a moment.

Customer Service 138

Customer Service Customer Experience Hotels Customer Service Training 138

Beyond Philosophy

MARCH 7, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. What brought this up was a podcast listener who had a pickle they wrote us about. She asked the right blokes about this one. Value is fundamental here. Do you mean advocacy?

ROI 78

ROI Return on Investment Exercises Measurement 78

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. It’s our job to determine what it is. Both are fair questions.

How To 78

How To Exercises Video Customers 78

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.

Net Promoter Score 52

Net Promoter Score Data NPS Study 52

Beyond Philosophy

DECEMBER 8, 2023

During a recent discussion with a valued client, I uncovered an interesting revelation. In contrast, inertia is about automatic and habitual purchasing. In this episode, we talk about how to make this distinction. We also talk about how to develop strategies that nurture genuine customer loyalty. Check it out here.

Loyalty 88

Loyalty Airlines Consulting Financial 88

Beyond Philosophy

OCTOBER 12, 2023

Today, we look at why this happens and what you can do about it in the future. The Planning Fallacy is rooted in optimism and affected by how we think about the future. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! We explain all that to the clients.

Healthcare 88

Healthcare Resources System Banking 88

NobelBiz

OCTOBER 31, 2023

The same study reveals that over 50% of customers post negative comments about companies on social media, and 53% of customers post positive comments about companies on social media. Yet, when customers find themselves facing problems, frustrations, or unexpected challenges, our response becomes a pivotal moment.

Call Center 105

Call Center Contact Center Software Contact Center Social Media 105

Magellan Solutions

SEPTEMBER 14, 2023

Inbound support services, such as inbound telemarketing and inbound call centers, serve as tools for improving client engagement. These services give the demands and desires of the client priority. They also make clients feel important and understood. It guarantees that clients get efficient and accurate advice.

Customer Engagement 98

Customer Engagement Engagement e-support Call Center 98

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. Our annual conference theme, Dollars & Sense, suggests the two primary foci of our conference: 1.) Most of our clients had a representative there; several had multiple attendees. The safety program was behavior-based and encouraged employees to talk about safety.

Conference 98

Conference Groups NPS Net Promoter Score 98

2020 Research

SEPTEMBER 19, 2023

Uncover the practical ways in which AI can be harnessed to uncover deep, meaningful insights in our webinar, Harnessing AI in Market Research: A Roadmap to the Future Register Now The impact of Artificial Intelligence (AI) across industries is undeniable. It’s not about replacing humans but augmenting the insights we can achieve.

Marketing 64

Marketing Innovation Guidelines Roadmap 64