My Customer

JUNE 1, 2022

KForrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. 1st Jun 2022. By Forrester Independent research and advisory firm.

B2B 40

B2B Trends Survey Strategy 40

My Customer

JUNE 1, 2022

KForrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. 1st Jun 2022. By Forrester Independent research and advisory firm.

B2B 52

B2B Trends Survey Strategy 52

ECXO

JUNE 20, 2023

Fotocomposicion ECXO(1) Article source: The Rising Tide of Brand Purpose in B2B [link] There’s an old adage in customer experience. Where B2C goes, B2B follows. McKinsey with NielsenIQ looked at five years of sales data from 2017 to mid-2022. Six of the top 25 purpose brands were B2B brands, as were 11 of the top 50.

B2B 122

B2B Brands Innovation Government 122

SurveyGizmo

NOVEMBER 11, 2021

Please download our CX Predictions for 2022 ebook for our full report. Now, as workers return or plan to return to work , we are back to living B2B lives during part of the day. A Forrester study found that 59% of B2B buyers and sellers prefer not to interact with a sales rep and 74% prefer buying directly from a website.

B2C 98

B2C B2B Self Service e-support 98

Eptica

JULY 1, 2022

Date: Friday, July 1, 2022 Author: Pauline Ashenden - Demand Generation Manager 6 ways of delivering excellent B2B customer service. Published on: July 01, 2022. In our new blog we explain the differences between B2B and B2C customer service, and the best practice you need to drive success. Share this page on: Tweet.

B2B 71

B2B B2C Customer Service Trends 71

Heart of the Customer

OCTOBER 22, 2022

We’re still buzzing from the fantastic time had by all at Tuesday’s Do B2B Better 2022 Conference here in Minneapolis! The post Do B2B Better Couldn’t Have Been Better! If you were able to join us, thank you! We hope you learned as much as we did, and had as much fun.

B2B 60

B2B Conference Customers Strategy 60

Forrester's Customer Insights

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 48

B2B Trends Strategy Survey 48

C3Centricity

APRIL 23, 2024

However, according to a recent Data & Marketing Association (DMA) study, the average ROI for digital (email) marketing in 2022 was $36 for every $1 spent. While B2B companies have a slightly lower ROI, they benefit from the long-term value of relationship building and lead nurturing through email.

ROI 226

ROI Marketing Social Media How To 226

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Then, we’ll walk you through a list of nine of the best customer success communities you can join in 2022 and what each of them has to offer. Nine Best Customer Success Communities in 2022. Gain Grow Retain.

Customer Success 117

Customer Success Guidelines Social Media Tips 117

Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. Contents: It’s not about going digital; it’s now about digitally evolving.

Self Service 98

Self Service Trends Customer Service Chatbots 98

Middlesex Consulting

DECEMBER 1, 2021

A recent Entytle report “Industrial OEM Priorities for 2022” indicated that the second highest priority for Industrial OEMs is selling to you installed base (aftermarket growth). The post Selling to Your Installed Base Should Be Top Priority for Every B2B OEM appeared first on Middlesex Consulting.

B2B 78

B2B Consulting Industry Report 78

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. How do you stack up against your peers?

Metrics 98

Metrics Software B2B NPS 98

Magellan Solutions

AUGUST 9, 2021

Part of this is keeping up with digital marketing trends of b2b lead generation companies in Philippines and including them in your marketing efforts. This is the time to plan what will set you up for success in 2022 and beyond. So how exactly can you attract quality leads for your business in 2022? . B2B Personalization.

B2B 40

B2B Trends Chatbots Call Center 40

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. Customer Success Conference 2022 by TSIA. Date: Spring 2022.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. 4/ 2022 SaaS retention benchmarks: How does your company compare? The post The top five Customer Success webinars of 2022 from ChurnZero appeared first on ChurnZero. Start with our top five.

Customer Success 98

Customer Success Metrics Consulting Training 98

Forrester's Customer Insights

JUNE 7, 2022

Die Forrester-Marketing-Umfrage 2022 bietet – neben den sechs CMO-Trends – weitere Einblicke in die Chancen und Herausforderungen, die B2B-Marketer angehen müssen, um erfolgreich zu sein.

B2B 26

B2B Trends Marketing 26

Genroe

MARCH 16, 2022

The post [CX Tribe] 15 March 2022 – Surprising On-Line Reviews Research appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly. Join more than 5,000 other CX Professionals and subscribe.

Net Promoter Score 52

Net Promoter Score Case Study B2B Study 52

Forrester's Customer Insights

SEPTEMBER 27, 2022

We made bold predictions for 2022. We weighed in on edge computing, CX, B2B marketing, cybersecurity, and more. Discover which predictions came true and which ones missed the mark as we prepare for Predictions 2023.

B2B 46

B2B Marketing Advertising Trends 46

ShepHyken

AUGUST 1, 2022

CMSWire) The digital experience is not keeping up with the needs of B2B buyers and customers. Today, B2B companies must also deliver a digital experience that meets and exceeds their customers’ needs. The post 5 Top Customer Service Articles of the Week 8-1-2022 appeared first on Shep Hyken. by Jeannie Walters. Can you deliver?

Customer Service 70

Customer Service B2C B2B Guest Experience 70

Retently

APRIL 6, 2022

Retently 2022 CSAT Benchmarks. Such industries as Digital Marketing Agency and B2B Software & SaaS are confidently approaching their peers with a CSAT score in the high 60s. The post The Complete Guide to CSAT: Definition, Calculation & 2022 Benchmarks appeared first on Retently.

Effort Score 158

Effort Score Customer Satisfaction Survey Ecommerce 158

Daniel Group

NOVEMBER 30, 2022

– The Daniel Group 2022 Client Conference. All are B2B companies generally selling and supporting complex and expensive products. We identified customers who gave a Passive NPS rating during their first interview in the 2020-2022 period. – The Daniel Group 2022 Client Conference appeared first on The Daniel Group.

Conference 98

Conference Groups NPS Net Promoter Score 98

Forrester's Customer Insights

SEPTEMBER 1, 2022

Marketers and technology vendors alike are rethinking approaches to engagement and enablement in response to the consumer-like behaviors of B2B buyers, heightened expectations for digital experiences, and the demands of a modernized workforce.

B2B 49

B2B Chatbots Consumers Interaction 49

ChurnZero

FEBRUARY 11, 2022

Love is in the air TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! ChurnZero is rated as one of the 101 “Most Loved” software platforms for 2022 – placing the company in the top.0004%. We love you too!

Software 52

Software Touchpoint B2B Customer Satisfaction 52

CSM Magazine

MAY 16, 2023

For fintech companies in particular, quality Business to Business (B2B) customer support is crucial as it provides an opportunity for them to differentiate themselves from traditional bricks-and-mortar financial institutions. B2B companies have an added layer of complexity to perform well compared to their consumer-facing counterparts.

B2B 52

B2B Financial Customer Centricity B2C 52

Genroe

MAY 4, 2022

The post [CX Tribe] 5 May 2022 – Tesla Takes on Insurance + Proof – Closing the Loop works appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. CX Tribe is the best Customer Experience insights, case studies and statistics. Human curated. Delivered weekly.

Insurance 52

Insurance Net Promoter Score Case Study B2B 52

Genroe

FEBRUARY 1, 2022

The post [CX Tribe] 1 February 2022 – How to Improve NPS / Retention Vs Acquisition ?? appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. It’s […].

Net Promoter Score 52

Net Promoter Score NPS Case Study How To 52

Forrester's Customer Insights

APRIL 20, 2022

What Kind of B2B Marketing Sandwich Will You Make? When analyzing a survey question from Forrester’s 2022 Global Marketing Survey (during lunch), it became apparent that high growth (>20% increase in annual revenue) companies and […].

B2B 47

B2B Marketing Survey Company 47

Forrester's Customer Insights

JUNE 8, 2022

Les révélations de la Marketing Survey de Forrester pour l’année 2022 donnent de nouvelles clés aux responsables marketing B2B afin de renforcer leur stratégie.

B2B 26

B2B Survey Marketing 26

Eptica

AUGUST 4, 2022

Date: Friday, August 5, 2022 Author: Pauline Ashenden - Demand Generation Manager Creating a framework for digital transformation. Published on: August 05, 2022. 6 ways of delivering excellent B2B customer service. But many transformations fail to deliver the benefits they promised.

B2B 148

B2B Interaction Management Customer Experience 148

Forrester's Customer Insights

OCTOBER 8, 2021

Explorez quelques tendances clés du marketing B2B qui définiront les priorités des CMO en 2022, et comment agir pour stimuler la croissance des revenus.

B2B 26

B2B Marketing 26

Forcivity Salesforce

JANUARY 18, 2022

These trends are looking to continue into the new year; 2022 will be less about revolution, and more about refinement on what has become the mainstream. As we move into 2022, more and more organizations and applications are upgrading their bots to become more intelligent, making them more informative and helpful.

Omni-Channel 59

Omni-Channel Trends Customer Experience Social Media 59

Forrester's Customer Insights

OCTOBER 1, 2021

Existing customers account for more than three-quarters of annual revenue for B2B organizations, Forrester data shows. Find insights to deepen and build on customer relationships in our Customer Engagement Planning Assumptions report for 2022.

Customer relationships 49

Customer relationships Sales B2B Customer Engagement 49

Forrester's Customer Insights

OCTOBER 28, 2021

An array of forces has expanded the remit of B2B marketing organizations. Anticipating these five trends can help marketing leaders and teams meet the moment.

B2B 49

B2B Marketing Trends Meeting 49

CustomerSuccessBox

NOVEMBER 23, 2021

There are a lot of tools out there and here we’ve collated the Top Customer Success software that your team needs in 2022. CustomerSuccessBox is an AI-powered customer success software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS. The post Top customer success software in the year 2022 appeared first on.

Software 52

Software Customer Success B2B Touchpoint 52

Forrester's Customer Insights

DECEMBER 28, 2021

So what’s top of mind for B2B sales teams? Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. I created a list of the top five topics revenue leaders asked me about in my first […].

B2B 49

B2B Sales Trends Measurement 49

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. What does this mean for B2B SaaS businesses? In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. How do you stack up against your peers?

Metrics 52

Metrics Software B2B NPS 52